Customers Insights

Aleksandra Kokot - Estates - 27/06/2024 - Wimbledon "I live in a gated development managed by Ringley since October 2022. I'm very house proud and like to keep things clean, organised and well maintained. I found it very frustrating when I realised that the estate was not managed well. I exchanged many emails with the manager at the time, to try and sort it out, without much effect. In early 2024 a new manager took over responsibility for our development and things started getting better. She organised leaseholders meeting to understand issues which needed addressing. Our gate has been out of order for almost two years and she got onto finding a contractor who can sort it out. She changed the ineffective cleaning company to improve cleanliness of the estate. I had a problem with pigeons fouling on my bedroom window. Eventually the pigeons found a way to enter the boxed roof gables, and set up a nest in there, which caused even more of them to hang out on the roof and around my window. The noise and fouling was relentless. I could not open my bedroom window at all. I was liasing with the previous manager for over a year to resolve this issue with no real action being taken. She instructed a pest control company and later a roofing company to close off access to the roof area and keep pigeons out, as well as install pigeon proofing measures. I can't thank her enough for getting this resolved. It allows me to get fresh air into my bedroom and enjoy my property again. She was also on the ball when a waste stack got blocked and I had dirty water backing up to my flat. She got a plumber out to resolve the issue promptly. She is professional, efficient and gets the job done. We are fortunate she took over management of our development. Thank you."

Ben Robbins - Estates - 27/06/2024 - South Kensington "I am a tenant in Onslow gardens, The Relationship Manager and her line manager have been very helpful with issues with a fob."

Timothy Chik - Estates - 26/06/2024 - Dartford "The property manager was helpful at all times and tries his best to resolve my issues"

Bunnymad - Estates - 25/06/2024 "I had a couple of issues in my flat in prospect place and both times the estate manager was really helpful, the cleaning team members who came on both occasions were really friendly and helpful, today it was housekeeping but I can't recall the names from last time unfortunately. Also our site cleaning is great generally, especially compared to other similar places I visit locally, so the cleaning team's efforts are really appreciated, they make a huge contribution to my enjoyment of living here"

Olivia Moore - Estates - 25/06/2024 - Manchester "The lettings advisor has been amazing since meeting her !! She has always gone the extra mile to ensure we are satisfied. Thank you so much!"

Kate Groves - Estates - 25/06/2024 "We have an amazing account manager for our property. We are always kept updated with repairs and works. Their emails are polite, upbeat and informative. Emails are replied to promptly and positively"

Maureen Johnson - Estates - 21/06/2024 - Lambeth "The Junior Property Manager was very good at getting the work requested done quickly/ thank you"

Patrick Metcalfe - Estates - 21/06/2024 - Brixton "Very easy to communicate with, adaptable and friendly."

Shlomit Tawfik - Estates - 19/06/2024 - Brixton "Ringley is our building management company. I've had the chance to work with the team who are both professional and quick to respond."

Shlomit - Estates - 18/06/2024 - Brixton "Have had Ringley as our building management company for over a year now and am very please. The Relationship manager and the Junior Property manager are both professional and quick to respond. There hasn't been an issue they've failed to address"