Customers Insights

Geraldine Ditano - Estates - 04/08/2025 - Greenwich "The operative as GMV did a paint repair to my main bathroom owing to a leak from above. He was spontaneous when called to review the leak and performed all necessary tests to ensure that the leak was a one off before repainting when it had completely dried."

Paul - Estates - 06/08/2025 "Since moving our estate over to Ringley a few years ago, the transformation has been genuinely impressive — and a huge part of that success is down to our Relationship Manager. From the outset, he brought clarity, consistency, and a proactive attitude to every aspect of estate management. Long-standing issues that had previously been allowed to fester were approached methodically and professionally, while everyday concerns were dealt with promptly and with clear communication. Nothing was ever too small or too complex — from holding contractors to account, liaising with the council, or providing well-timed newsletters and updates, Paul has always gone the extra mile. It’s rare to come across someone so dependable and diligent in property management. The difference on the estate has been genuinely noticeable — not just in the results, but in the confidence we have that things are being handled properly behind the scenes. That’s what Ringley has delivered for us, and he has been central to that. You've raised the bar, and it’s been a real step forward for our little community."

E And M - Estates - 13/07/2025 - Uxbridge "I wanted to recognise the caretaker at our development, he was incredible in arranging access to the cinema for a celebration. He was really accommodating and made the whole experience stress free. Thank you"

Susie R - Estates - 01/07/2025 - Greenwich "The estate manager and maintenance team came to my flat today regarding a blocked sink. We tried to figure out if it was the waste stack (outside of the flat) or inside. Eventually, they deduced it was inside, which is my responsibility of course. However, they both were keen to try a few options and after several different attempts, they cleared the block in the sink. Very prompt, friendly and quick to respond. Thanks to both for their help!"

Mayad Yafai - Estates - 04/07/2025 "I would like to recognise the maintenance assistant for his excellent work today. He came to my flat at very short notice and fixed the kitchen leak and improved the tap water pressure. A big thank you"

Pauline Davis - Estates - 20/06/2025 - Camden "The Relationship Manager has gone to extreme lengths to try and sort out problems within our development. Thank you."

Michael Worton - Estates - 24/06/2025 - Camden "We have recently had 3 weeks when there was no uplifting of recycling or food-waste from properties at Goddard Place. I contacted Islington Recycling Services several times and finally they told me that they had lost access to the property (the other Islington disposal services managed very well during that period!). I told them to contact our Relationship Manager, but wasn't sure how long it would take them to contact her and get another fob. As soon as our Relationship Manager knew about the situation, she immediately took the initiative and hand-delivered a fob to them! Much appreciated action from her"

Mystery - Estates - 09/06/2025 - Camden "Very pleasant and quick response"

Rachel Malpas - Estates - 04/06/2025 - Uxbridge "The advisor was great at answering any questions I had and helped me understand my outstanding bills and breakdowns. Thank you!"

Joan Qiu - Estates - 04/06/2025 "A big thank you to the site staff operative at Prospect Place for fixing an issue in my apartment-many thanks he did a very good job"