Customers Insights

Shelaigh - Estates - 07/12/2022 "Adele Roberts - Excellent Business Relationship Manager - make sure you retain her Ringleys! Just a quick note to say how well Adele performs her duties - she is a credit to the profession as is polite, professional and knowledgeable. We are a small managed estate in Peterborough with an unenvious task in respect of site management as we have a converted listed building as part of the portfolio split into apartments, a series of residential properties and a lot of greenspace, park and sustainable drainage ponds. The site has been initially very difficult to manage due to a poor handover from the Developer (issues still outstanding 5 years in), and an initial Relationship Manager who didn't necessarily have the skills that Adele does. We have come on leaps and bounds over the last 2 years and progression is now being made with a really good relationship between Adele and the Resident Directors and freeholders/leaseholders on site. Working together to get to a position where all the relevant contracts that are required are in place and monitored, the site is looking good now and working to try and resolve outstanding issues with the Developer. Adele would be a great mentor and positive role model to any new members of Ringley staring their career in Relationship Management - make sure you retain this member of staff. Estate Management is always very difficult and can be costly - working together we have managed to 'keep costs' at the lowest possible with good procurement and regular reviews of contracts - yes, the cost is still high on site but it reflects living in a site which meets statutory and legal requirements as well as being safe and looking fabulous and an asset to the community."

Emilia Gattas - Estates - 12/12/2022 - Archway "Great response to questions and issues from Adele Roberts! thanks"

Julie Tang - Estates - 12/12/2022 - Dartford "These stars are for the cleaning lady ANA @ Langley Sq not for Ringley specifically! Ana is the best cleaning lady here and deserves a great big bonus from Ringley as she is prob their only asset and the only reason I am writing this review!"

Phil Johnson - Estates - 12/12/2022 "Byron is the FM at Prospect Place. Always an excellent & effective response & he always finds a way to resolve the problem."

Anthony Clarke - Estates - 12/12/2022 "Arrived home yesterday and TV was unwatchable due to pixelation. Contacted Ringley (Byron) and he was on it in a heartbeat! He checked connections in communal cupboard room then visited us to check. Very slight improvement but much more needed. Just got an email from him and hes organised a professional firm to visit and hopefully correct the problem. Ive known Byron since he started working here and always found him to be a cheerful, hard-working guy. In my experience, he never gives less than 100%."

Mayar Rakha - Estates - 12/12/2022 - Dartford "Narcissia is doing a great job maintaining the building and on top of it she makes it with a beautiful smile on her face always happy to help someone in need and that's a big thing"

Vicky B - Estates - 12/12/2022 "Byron, Facilities Manager at Prospect Place, Cardiff. Byron is an absolute asset to the Ringley Group. Hes pragmatic and actually gets things done without delay. Hes extremely efficient and effective, making residents feel like they're being taken care of and being listened to. He is always proactive and provides progress updates. Byron has been nothing but professional and supportive. Thanks Byron for everything."

Irena Paxton - Estates - 09/12/2022 "I had a problem with water ingress from my balcony. I contacted Byron, the Facilities Manager. He came round and found the root of the problem, which was a blocked pipe. He arranged for a contractor to carry out the necessary work and the problem has now been resolved. I was very pleased with Byron's prompt, efficient service."

Anca - Estates - 12/12/2022 - Dartford "We are residents in The Windsor Block from Langley Square development in Dartford and we are extremely happy with the cleaning services provided by cleaner Ana. Ana is a nice and very professional cleaner. She works effective, quick and extremely thorough and she leaves the block always super tidy and clean. She cleans all areas from the block to a high standard. We wanted to make you aware that Ana is fantastic, she does an amazing job and we are glad to have someone like her working at Langley Square!"

Mahdiya Zainab Zahir - Estates - 08/12/2022 - Dartford "Amazing cleaning service from Ana (Langley Square-Windsor block) she is also so friendly and lovely!"