Customers Insights

Laura Thomas - Estates - 13/10/2025 "I would like to give a shout out to the concierge, he always is so polite, helpful and I’m always greeted with a smile, I had to make a call today to concierge as the postman delivered my parcel to the wrong building, I reported this to him, along with a photo, he called me back within minutes and located my parcel in another block and I was able to retrieve it! This isn’t the only positive experience I’ve had from him."

Mystery - Estates - 13/10/2025 "Outstanding Service from our concierge at Prospect Place, Cardiff. He is always friendly and professional and makes sure all questions and issues are answered promptly. He's extremely knowledgeable and always happy to help, ensuring that anything needing attention is booked in quickly and efficiently. His dedication and attention to detail make such a difference! It's rare to find such dedicated and professional service with a smile these days. He truly deserves recognition for his exceptional service."

Nayer Algarni - Estates - 13/10/2025 "Solve problems"

Hani - Estates - 13/10/2025 "I believe Ringley’s group working at prospect place are very professional, trustworthy and providing their services with care and passion. They are keen on helping tenants and leaseholders and providing a relaxing environment. Their cutting short unnecessary expenses to reduce our management costs is well noticed. The staff at the concierge are always available and address any problems we encounter with patience and smile. I still remember that incident when I lost my wallet one night and the night shift helped me search for it, and retrieve it. All I can say guys thank you and keep the good work"

Benjamin John Cooper - Estates - 13/10/2025 "The maintenance operative came and sorted my extractor fan after I had a leak from the flat above. Very helpful and professional. Sorted everything out very quickly"

Owen - Estates - 13/10/2025 "The maintenance operative was always on hand when we needed him, it’s good to know you’ve got someone who can jump on things when need, bathroom leak, fridge, re doing our bath sealant, top guy."

Jules - Estates - 10/10/2025 "The maintenance team at Prospect Place has been a great help. We have a leak and he gave us some good advice for a temporary fix, until a proper fix can be sorted. He also spotted a problem with a loose wire and fitting on a radiator and fixed that whilst he was there so that it is secure."

Jake Thomas - Estates - 10/10/2025 "Excellent Service. I would like to bring attention to our on-site caretaker who is the maintenance person for Prospect Place,Ferry Court,Cardiff. He has been working at the site for several years and is always friendly,professional ,knowledgeable and helpful;Dan is hardworking and nothing is too much trouble for him to deal with.He deals with matters quickly and properly.In my opinion he is a credit to the Company.Thankyou."

Rohit - Estates - 10/10/2025 "The caretaker was extremely helpful when there was a leak in my apartment. He acted immediately & did everything possible to stop the leak & fix the issue. Responded efficiently & in timely manner."

Jonny Williams - Estates - 12/10/2025 "The onsite Caretaker was very quick to diagnose the leak in my flat. He contacted weatherguard and the problem was resolved within a few days"