Customers Insights

Richard Evans - Estates - 06/03/2025 "Had a problem with apartment fire alarm so I called property services manager who explained what would happen and personally followed up. This was for me exceptional customer service here in Prospect Place, Cardiff"

Hans - Estates - 26/02/2025 - Greenwich "Knowledgeable and helpful new village manager at GMV. Sorted a 6 week water leak problem, water companies had dealt with unsuccessfully, within 24 hours."

Tasneem R - Estates - 23/02/2025 - Manchester "Move in was so much easier than what I expected. The lettings negotiator throughout was great and went above and beyond the service I expected. Bob was an absolute delight to meet after the long move I had, he was such great help with the move. No problems so far and with the immediate responses I doubt there will be any in future. I would recommend them! Smooth process and move in."

Henry M - Estates - 24/02/2025 - Greenwich "The village manager and the maintenance engineer provided surprisingly good service when I had an issue here on my estate in Greenwich. They responded quickly, popped round the next day and sorted my issue. The maintenance engineer also explained how everything worked and what I needed to do going forward. I wish all engineers were this good."

Akshaj Rathor - Estates - 18/02/2025 "The lettings agent has been helpful during our move in process."

Luke Keenan - Estates - 04/02/2025 "The company clearly has undergone some changes in recent months, I have gained some great support from a member of the office to team to help resolve a few areas of frustration. Whilst some issues are difficult to resolve in short times I have definitely had an empathetic and reactive response from the team. I have been at a Ringley property for nearly a year and I value the reactiveness and patience of this team member."

Abbas Mahmood - Estates - 04/02/2025 - Manchester "I moved into a Ringley managed property recently and there have been a few small issues, with low heating temperature as the main one. The lettings advisor from Ringley took this issue very seriously and has been so helpful in resolving it in a timely fashion. There was no need to chase her given that she followed up with emails to check for updates. In the end 3 engineers were involved but The lettings advisor made sure the heating was fixed. Given the recent cold weather and my small children this exceptional service was appreciated. Thanks again Georgia!!"

Mark - Estates - 17/02/2025 "The Ringley staff at the Prospect Place development in Cardiff Bay work hard to manage such a large estate. My experience of the concierge and cleaning team is fantastic, our block is always looking and smelling great too. We have had to call upon the site team also when we had a leak, the Caretaker in particular is an on-site legend and went the extra mile helping to neatly identify the problem and repair very quickly and professionally and even loaned a dehumidifier to help with drying out the carpets. Keep up the good work.."

Moira - Estates - 13/02/2025 "We own a property in Prospect Place which has recently had work done to it in the communal areas. Even though the contractors cleaned up before departing there were still marks left on carpets etc etc. without even asking the team were on our floor early in the morning washing the carpets. They look like new again. They have been working really hard to improve the standard of the rest of the building. Thank you very much guys your hard work is very much appreciated."

Gyles - Estates - 07/02/2025 - Dartford "Our housekeeper works diligently, always with a smile - greeting my family with genuine interactions. All we can do is provide our thanks to them for executing his job well, not cutting corners and ensuring a high quality of work is completed."