Customers Insights

Khazeel King - Agency - 07/02/2023 - Manchester "Very smooth process from registering our interest to getting the apartment. I asked a lot of questions and made a few changes with the time we can arrive but regardless Joanne was very helpful and understanding."

Ajay Sood - Estates - 07/02/2023 - Highgate "I have historically had very Poor service from Ringley. On one occasion I had to make an official complaint over a major issue. Since Disha took over the account it has been like a breath of fresh air. Her response has always been prompt and she has worked hard to resolve all problems immediately. I now enjoy excellent levels of service, long may it continue!"

Sarah Evans - Estates - 04/02/2023 - Kingston upon Thames "They worked really hard for us as residents. We really appreciate their efforts, particularly Karl Bradley who was our property manager. Thank you!"

A B - Estates - 03/02/2023 - Dartford "I own a property at Langley Square on a Ringley managed development and have unfortunately had lots of problems with my developer but Liam Washington at Ringley as the Estate Manager has been really supportive and I’ve definitely seen the service improve 10 fold since he started. I don’t have too much I can feedback on Ringley specifically, but they seem to have a zero policy tolerance on any leasehold compliance failures of residents/renters which as an owner I really appreciate."

T Guya - Estates - 02/02/2023 - Dartford "Excellent service from Liam (Langley Square, Dartford) I had an issue with a unknown car which had parked in my space for over 1 week. I was quite stressed about this as there is no other available parking in my development except your allocated parking space. I contacted Liam our site manager who responded to the issue straight away. He supported me with escalating to the issue to the council and also arranging for temporary parking. Liam went the extra mile to find resolution which I really appreciate. Thank you very much!"

Nikita Ganich - Estates - 01/02/2023 - Kingston upon Thames "Great customer service and very responsive. Special thanks to Karl Bradley who has been managing my block and has always been extremely helpful no matter how big or small my queries were"

Phil Johnson - Estates - 06/02/2023 "This is a personal review for Dan the caretaker & valued part of the Ringley FM Team at Prospect Place. Dan is always visually active on site dealing with the many site related maintenance demands. Always has a positive , pleasant attitude & is much appreciated by the residents."

Rosie - Estates - 05/02/2023 "Weve owner a property on a Ringley managed site for 8 years (across 2 different properties) and I must say that compared to other management agents they are so responsive and helpful. I know they get a lot of aggravation from residents that expect everything to run seamlessly when juggling the accounts and happenings on such large sites - but I think they do a great job and so wanted to post a review (wouldn't usually). A special shout out to Monica Daniel who manages the site and as we see it, goes above and beyond compared to our experiences with other management companies. A big thank you for all of the hard work you do for the estate, its very much appreciated."

Mr B Ahmad - Estates - 30/01/2023 - Barking "Disha Ladha is the relationship manager for Friars Close in Essex . We have had a few managers in the past but none with the excellent service skills displayed by Disha . Disha has always listened to the flat owners and has worked through many difficult situations . She is affable and tenacious when it comes to problem solving and getting through often challenging situations . She has always responded to issues and taken time to meet residents at the D.C. property to listen and action issues . She has been instrumental in setting up the new CCTV network and even arranged an emergency AGM - earlier in the year to tackle concerns . Disha has excellent interpersonal skills and really takes the time to help deal with problems herself and through relationships with the local police and council etc .She really is a credit to Ringley."

Richard Phillips - Estates - 30/01/2023 "I was ready to mark this way down but Ringley really redeemed themselves. Basically I'd changed address and Ringley did not update it and then wanted to charge me for letters that did not get to me. I queried it and they would only refund one of the charges, luckily the person who responds on here was able to sort it out and confirm the charges had been removed and refunded. Was frustrating when no one originally responds and then when you call they have a 'computer says no' attitude but there are the great staff there who will then help you and resolve issues - Special thanks to Natalie. Would also say as well that while Ringley head office can be not great the local staff are fantastic, the ones at the development I live at are so friendly and do a great job."