Customers Insights

Ms A - Estates - 11/10/2011 "The email is just to say many thanks. I have now met lots of London estate agents having looked at about 25 properties. Your very helpful attitude was one of the best."

Mr L - Estates - 15/09/2011 "I have been impressed with the efforts of Lisa to deal promptly with operational issues."

Gardenfix (contractor) - Estates - 21/10/2011 "Dear Muhammad, I have worked for Ringley for approximately 4 years in the capacity as a cleaning and gardening contractor. I can wholeheartedly say that your system of invoicing and payment is unparrelled. All costs are scrutinized prior to works being carried out and works orders issued. Ringleys then treats the contractors fairly and pays well within 28days and allows the contractor the chance to track the payment. Within your role in the finance department I have always found you approachable, fair and brutally honest and frank. When we have been asked to provide credit notes in compliance with our money back guarantees you have supported your client by chasing these, which shows your dedication to your employer, as an employer I cannot fault this. In recent times, and at the present time, we have had to undergo changes within our organisation due to matters out of our control and you have always been understanding assisting where you can-and this email is to thank you for this support. I find in your profession, especially in finance, you are hounded mercilessly and when you do things right and correctly and make us as a contractor feel worthwhile it should be applauded. Thank you for this professionalism, which gives me the faith to give 110% to Ringleys."

Ms G - Estates - 13/10/2011 "Hi Karen, no problem! I was able to get into the panel and found your explanation of how I could create them really helpful. "

Mr C - Estates - 18/10/2011 "On a separate matter I just wanted to mention how I have been impressed with the communication from Ringley over the last 6-9 months. Thank you to you and your staff!"

Gardenfix (contractor) - Estates - 07/09/2011 "Muhammad, Thank you for your help in this matter, you have been absolutely excellent in your support as always. "

Gardenfix (contractor) - Estates - 03/10/2011 "Mary-Anne, I have to say this, as people are too busy in this world to afford compliments, your accounts department is unparalleled in any company I work for / have worked for-Muhammad is such a sweetie-please may I have him ;o) "

Mr H - Estates - 19/05/2011 "My pleasure! (nice flowers), Cheers (for suggesting that as well as us sending out contact detail forms to owners, so they can update these to ensure we have their latest contact information, it would be useful if owners could update their contact details on the Gateway as well."

Ms E - Estates - 06/07/2011 "Thanks Mary-Anne. Also just to say thanks for a sensible approach being applied. (We pulled the Board together to get a Zero tolerance policy on a leaseholder who kept making excuses to continue his breach of lease)."

Mr A - Estates - 25/07/2011 "Dear Mary-Anne & Jason We have a great working relationship with Nick. One of our residents, Mr Ramsay, has commented how impressed he is with Nick's level of competence. We look forward to continuing our work with Nick in relieving the block from its issues. I am happy to report that we have already made large headway in such a short space of time and it could not have been done without our new Site Managers help."