Customers Insights

Mr C & Mr T 06/07/2013

Estates -
Email

The last year has not been without its issues. What has impressed us particularly are the points: 1. Mitun always responds promptly and sets out what the possible solutions will be and, where possible, a timescale for dealing with problems. 2. Once a situation is 'in the pipeline' he has always then kept us informed. There is nothing so anxious making as a feeling that 'the line has gone dead' and therefore not knowing whether or not someone out there is actually still mindful of the situation. 3. His approach is always courteous and friendly whilst remaining professional. One senses that one is relating to a human being and being treated with respect and understanding whilst remaining at a high professional level. He clearly thinks things through and is capable of acting. Mitun is, in our opinion, a very good front man for your company, efficient, professional, personable.

Ms C 02/07/2013

Estates -
Email

I just wanted to drop you a line to express my appreciation of the speed and efficiency of Debra Date, who I spoke to on the phone yesterday, when she very quickly pulled together some information regarding a long standing problem we have been experiencing at our property. I now feel I have enough of an overview on how things stand to see an end to what has taken an age to sort out.

Ms S 11/06/2013

Estates -
Phone

Everytime I call Ringley I never get ‘no’ but you’ve been so great, so helpful. Thank you so much. (Dilber found out information about the windows and called back to give this information).

Ms B 11/11/2013

Estates -
Email

Dear Lockie, Thank you very much for your message below, and trust this finds you excellently. The proactive approach from Ringley has been noted and is very much appreciated. (This is in relation to repairs).

Mr P 09/10/2015

Estates -
Email

James & Simon- Once again we would like to Thank you for taking this responsibility on at such short notice and for your great efforts the last 2 days in helping us plan and start putting measures in place to improve the security of Brecon Lodge once and for all.

Mr I 04/04/2013

Estates -
Email

You have been outstanding in all you have done for me, so I have suggested to my business partner that we use you in future for all our sales and purchases.

Mr W 14/05/2013

Estates -
Email

Dear Girish I would like top thank you for the phone call you made. Thanks for your time you invested and for your concern. It’s really appreciated. Any understanding shown to us is like gold dust. Living in these conditions for so long is truly heart wrenching so to feel that you still wanted to sort a few old remaining matters that apparently have not yet been solved is heart warming.

Mr D 12/06/2013

Estates -
Email

Thanks to all for seeing this through! (Delivery and installation of a shed on site).

Mr S 13/05/2013

Estates -
Email

OUR CONGURATULATIONS TO RINGLEY. WELL DONE AND KEEP THE GOOD WORK GOING……………………LOOKING FORWARD TO WORKING TOGETHER FOR ANOTHER YEAR!!

Mr C & Mr T 10/06/2013

Estates -
Email

A big 'thank you' to Mitun for his sterling work on handling the effects and after issues of the two water incidents. (Mitun arranged to get the leaks fixed at the earliest possible time (out of office hours) and pushed the insurance company to pay out).
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Mr C & Mr T - Estates - 06/07/2013 "The last year has not been without its issues. What has impressed us particularly are the points: 1. Mitun always responds promptly and sets out what the possible solutions will be and, where possible, a timescale for dealing with problems. 2. Once a situation is 'in the pipeline' he has always then kept us informed. There is nothing so anxious making as a feeling that 'the line has gone dead' and therefore not knowing whether or not someone out there is actually still mindful of the situation. 3. His approach is always courteous and friendly whilst remaining professional. One senses that one is relating to a human being and being treated with respect and understanding whilst remaining at a high professional level. He clearly thinks things through and is capable of acting. Mitun is, in our opinion, a very good front man for your company, efficient, professional, personable. "

Ms C - Estates - 02/07/2013 "I just wanted to drop you a line to express my appreciation of the speed and efficiency of Debra Date, who I spoke to on the phone yesterday, when she very quickly pulled together some information regarding a long standing problem we have been experiencing at our property. I now feel I have enough of an overview on how things stand to see an end to what has taken an age to sort out."

Ms S - Estates - 11/06/2013 "Everytime I call Ringley I never get ‘no’ but you’ve been so great, so helpful. Thank you so much. (Dilber found out information about the windows and called back to give this information). "

Ms B - Estates - 11/11/2013 "Dear Lockie, Thank you very much for your message below, and trust this finds you excellently. The proactive approach from Ringley has been noted and is very much appreciated. (This is in relation to repairs)."

Mr P - Estates - 09/10/2015 "James & Simon- Once again we would like to Thank you for taking this responsibility on at such short notice and for your great efforts the last 2 days in helping us plan and start putting measures in place to improve the security of Brecon Lodge once and for all."

Mr I - Estates - 04/04/2013 "You have been outstanding in all you have done for me, so I have suggested to my business partner that we use you in future for all our sales and purchases. "

Mr W - Estates - 14/05/2013 "Dear Girish I would like top thank you for the phone call you made. Thanks for your time you invested and for your concern. It’s really appreciated. Any understanding shown to us is like gold dust. Living in these conditions for so long is truly heart wrenching so to feel that you still wanted to sort a few old remaining matters that apparently have not yet been solved is heart warming. "

Mr D - Estates - 12/06/2013 "Thanks to all for seeing this through! (Delivery and installation of a shed on site)."

Mr S - Estates - 13/05/2013 "OUR CONGURATULATIONS TO RINGLEY. WELL DONE AND KEEP THE GOOD WORK GOING……………………LOOKING FORWARD TO WORKING TOGETHER FOR ANOTHER YEAR!!"

Mr C & Mr T - Estates - 10/06/2013 "A big 'thank you' to Mitun for his sterling work on handling the effects and after issues of the two water incidents. (Mitun arranged to get the leaks fixed at the earliest possible time (out of office hours) and pushed the insurance company to pay out)."

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