Customers Insights

Mrs F - Estates - 28/05/2012 "Hi Denise, Thanks for running the block meeting today, we were very impressed with your performance and are re-assured that you are the right person to be managing our block."

Mr K - Estates - 19/06/2012 "Many thanks for your efficient & professional services- Will certainly recommend to all."

Mr A - Estates - 12/06/2012 "We really appreciate how communicative you guys are at Ringley – nice to know what's going on "

Mr G - Estates - 17/06/2012 "Thank you very much for this full and helpful reply. The trouble you have taken to respond to my queries is much appreciated. I am re-assured by what you have set out. (Flat owners who concerned that their reserve may pay for houses redecorations and the legal provisions to ensure if the flats were decorated how the houses could be kept looking good). "

Mr S - Estates - 09/06/2012 "I want to thank you for this temporary repair of the pump, and I am confident we leaseholders made a good choice getting Ringley for maintenance. "

Ms C - Estates - 11/06/2012 "Hello Lee Just wanted to say thank you for your letter which I received on Friday - so I'm sure everyone else did as well. It's an excellent letter - setting out the terms of the lease clearly so that there is no mis understanding as to what is required. Thanks for your help - it is genuinely appreciated and a relief to know that someone understands and is prepared to help. "

Mrs K - Estates - 06/06/2012 "Hi Lee Just to say that this is exactly the sort of series of updates we need so, thank you for keeping us informed."

Mrs R - Estates - 31/05/2012 "Dear Mary-Anne, Thank you so much for taking the time to see me on Tuesday. I really appreciated your advice and hopefully we can now move forward swiftly on finalising the new lease. (They were given bad advice on freehold purchase by Solicitors before joining Ringley and had left this site with a very poorly drafted lease, one demand a year and no reserve fund)."

Mr K - Estates - 17/04/2012 "Dear Nicholas I just wanted to thank you and your team for springing into action for us over the recent power cut at Andersen's Wharf. I think you all performed brilliantly and as all residents would have hoped for. "

Ms S - Estates - 28/05/2012 "I just wanted to say what a pleasure it is to deal with your reception/switchboard staff. Each time I call they are always very professional, but also very warm and friendly in their nature. As first-line contact to anyone calling Ringley, they are a credit to you. People are always very quick to complain, but often not to compliment, so where credit is due I always like to pass along positive feedback. "