Customers Insights

Mr M - Estates - 21/11/2013 "Dear Girish, I really appreciate your effort to sort out this issue, Looking forward for your good cooperation. (This was in relation to setting-up a new owner of a property onto our system) "

Mr L - Estates - 18/12/2013 "Thanks Mitun for working on our side and doing a great job."

Mr D - Estates - 05/01/2014 "Thanks very much to everyone for their efforts on this. (Following bad weather some ridge tiles had fallen off Mundania Court, leaving other tiles at risk of falling. With high 70 mile per hour winds forecast Ringley made light work of arranging a security guard overnight to make sure people did not walk alongside the flank wall of the building and get hit by falling tiles. By 8am the next morning scaffolders were on site and formally cordoned off the area and built a protective covered walkway up to the front door to protect residents and visitors. To protect the management company Directors the issue was logged with both the Police and Southwark Council. Long term repairs were put in hand shortly after."

Ms R - Estates - 18/12/2013 "Hi Racheal, Just a quick note to thank you for your prompt assistance regarding the payment. "

Mr B - Estates - 28/11/2013 "Thank you for informing me of the repair and the full report of work that was carried out. I was getting very concerned regarding the damp that was occurring inside my property so hopefully this repair will correct the problem for the tenants. Please pass on my thanks to your team for dealing with this problem. Well done Ringley. "

Mr M - Estates - 11/11/2013 "Having signed off the works today, I must compliment all parties (Ringley and the contractor) on a job very well done. Having managed many projects in my professional life, everything was handled in a professional manner and with a faultless result. Many thanks to all involved. (This is in relation to the internal and external major works project we finished). "

Ms A - Estates - 26/09/2013 "Dear Mary-Anne, Many thanks for your prompt response to my emergency water stop cock leakage problem on Tuesday, 24 September 2013. It was the first stop cock that has had to be replaced in Riverside Plaza for 17 years. I may say that Cresco Services arrived at approximately 1.00 p.m. assessed, stated the two options and replaced the stop cock all within the hour in a very efficient way. Your Ringley booklet was also invaluable..... Again many thanks."

Ms U - Estates - 19/09/2013 "Dear Mary-Anne, As a resident of Fawe Street, I'd like to send a note of thanks to Simon (via yourself) for all the work he's doing in dealing with the email overload and enquiries presented by a non-Director resident. It's not an easy position to have to maintain and I know I speak for others in extending our appreciation. "

Mr G - Estates - 06/09/2013 "James, just a quick note to say how impressed I am already with your level of service - I logged on to your site to get a copy of our insurance certificate. When I couldn't access it I called your number and was helped very quickly and an email with it was sent straight away by a very helpful lady. I looked at your last inspection report which seems very thorough too. Well done for making such a good start. "

Ms M - Estates - 05/09/2013 "I just wanted to pass on my thanks to a lady at Ringley who I spoke to on Monday 5th August 2013. Someone had left a bicycle chained to the metal ring on the back wall of my undercover parking space and I rang to seek advice from Katie about what to do to get it removed. Katie was already on the phone so I spoke to one of her colleagues, who was very helpful. She advised me that if the owner had not responded to the note that I left on the bicycle asking them not to leave it there in a couple of days, she would ask the caretaker to remove it. As it turned out, fortunately the owner had removed it by the end of the following day, in response to my note, but it was very reassuring to know that I had support from Ringley and that action would be taken if necessary."