Customers Insights

Of Horndean - Estates - 26/07/2024 "The Estate Manager based in Cardiff has been very helpful in resolving an issue with the ceiling. He has kept me informed at every step of the job.A pleasure to deal with and provides excellent service."

Customer - Estates - 26/07/2024 "I would like to thank the Estate Manager for going beyond her job description on my app ceiling this had been left through no fault of mine she dealt with it quickly professionally and I am one who is grateful as the task she did I was going to try and do but as an older resident would have found very hard she took that on board and dealt with it this is from one very grateful resident to your firm who have the luxury of having her on board"

Rachel Lewis - Estates - 26/07/2024 "The Management team here in Prospect Place, the estates team are stars! Always engaging, friendly, and helpful (how they manage to remember any of us is a mystery, they're so busy with so many of us, but the always do!). I want to commend them particularly for their care over the repair and painting of my apartment following a flood - wonderful in the first instance, and their follow up (to fix a minor glitch) was brilliant: it was sorted so quickly and well THANK YOU!"

Rachel Whiley - Estates - 16/07/2024 "I wanted to pass on my huge appreciation to the site manager at Prospect Place for all the help and support especially over the last few weeks when Ringley decided to sort out the issue with the ongoing water leak since December 2023 as ReGen had basically washed their hands of the fact that they were quite clearly responsible. But it looks like we are on the home straight at last and I really cannot thank Suzanne enough. Nothing seems too much trouble for her and she has kept me in the loop with everything going on recently which is all I really wanted from the start. Also thank you to the Director for Wales & West, as he too sorted an issue for me which was much appreciated. "

Linda Murray - Estates - 18/07/2024 "I write with regards to the recent help I received from our Estate Manager, I asked him to come to my apartment and view the very badly stained glass and metal on my balcony . I have tried to clean with no success . A window cleaner couldn't do any better . The new cladding stained by plaster looks dreadful also . On the side balcony there is a pool of green stagnant water . Together with a collection of the builders sandwich wrappers and bottles . A pain of the balcony glass has been shattered and removed but not replaced . It all got a bit too much . The big feature of the apartment is its balcony and they look dreadful . Even the new cladding is covered in stains from where plaster has been wiped . None of the above was covered during the work . The Estate Manager has assured me that both balconies will be cleaned stones pressure washed , glass replaced and cleaned to its perfect pre build status and the metal to returned to its pre build state . I have been very distressing time these last few years . Aware the builders are leaving I don't want to be left with this mess . The Estate Manager has reassured me all this will be put right and he personally will make sure of this . It has made me feel better. There is someone coming to show me how good this will be in a week or two when the builders leave . Trusting it will all be restored back to it former perfect condition "

Stuart Taylor - Estates - 10/07/2024 "Have had an occasion to contact the estate manager of the property management team in Cardiff. He responded quickly by text and had contractors looking at the problem water leak within two days. Professional and efficient in resolving my issue."

Mrs Paxton - Estates - 10/07/2024 "I am very grateful to the estates team for addressing a problem that residents of the apartment block I live in have had with the front door. When there is a strong wind from the north east, the door blows open and is very difficult to close. I have raised concerns over this issue on a number of occasions with the previous management company to no avail. The estate manager is the first person to listen to my concerns and take appropriate action."

Customer - Estates - 03/07/2024 "I would like to thank my Estate Manager for going beyond her job description. My apartment ceiling this had been left through no fault of mine she dealt with it quickly professionally and I am one who is grateful as the task she did I was going to try and do but as an older resident would have found very hard she took that on board and dealt with it this is from one very grateful resident to your firm who have the luxury of having her on board"

Diana Davies - Estates - 28/06/2024 "The house keepers do a really good job throughout our block… Eddystone House"

Bunnymad - Estates - 25/06/2024 "I had a couple of issues in my flat in prospect place and both times the estate manager was really helpful, the cleaning team members who came on both occasions were really friendly and helpful, today it was housekeeping but I can't recall the names from last time unfortunately. Also our site cleaning is great generally, especially compared to other similar places I visit locally, so the cleaning team's efforts are really appreciated, they make a huge contribution to my enjoyment of living here"