Customers Insights

The Skills Funding Agency - Estates - 30/09/2011 "There were 116 shortlisted entries over all regions and categories (such as large or small employers). So, to win a National Training Awards marks a significant achievement. In assessing Ringley’s entry the judges were impressed by the decision the company made to look inwards to itself and its ways of operating, to commit to Investors in People and put a structured learning process at the heart of its operating. The judges enjoyed the quality of the learning materials…highly creative and showing the best practices of our profession. It should also be noted that learning in Ringley is delivered by the staff and leaders of the organisation rather than a learning and development department. In fact, it was a bit worrying for a learning professional to see such good teaching materials put together by someone outside of our profession and done so well…makes me concerned for my future but that is all the ethic of a good manager – to develop their staff. We were particularly impressed with Mary-Anne’s commitment to learning in the pursuit of greater success of the company. Now in their 25th year, the National Training Awards recognise and celebrate Investors in People accredited organisations that have delivered outstanding organisational benefits by directly linking the training needs of their people to the business needs of their organisation. Being presented with a National Training Award offers Investors in People accredited organisations: • public recognition for their exceptional training initiatives. • the opportunity to be named ‘the best of the best’ on a regional and national level. Competing for a National Training Award drives up standards in workplace learning and development by identifying best practice. (We were awarded Best Small Employer in Greater London 2011 by The Skills Funding Agency for training programmes, which included being the first property company to introduce a money back guarantee service). "

Mr L - Estates - 26/09/2011 "Clear, concise and easy to understand financial information with no abbreviations, jargon or anything else that could confuse the untrained client/resident. So far so good."

Mr L - Estates - 15/09/2011 "I have been impressed with the efforts of Lisa to deal promptly with operational issues."

Gardenfix (contractor) - Estates - 07/09/2011 "Muhammad, Thank you for your help in this matter, you have been absolutely excellent in your support as always. "

Mr L - Estates - 22/08/2011 "My thanks again for the courteous manner in which you handled my enquiry."

Mr P - Estates - 12/08/2011 "Thanks Lockie, I appreciate your efforts in getting the broken door fixed."

Weston Homes Plc - Estates - 11/08/2011 "Thank you for your letter advising me that Ringley have been awarded the Gold award for Block Management by The Times. Coupled with being runners up to Knight Frank in the Enfranchisement and Right to Manage awards, and a finalist in the National Training awards, Ringley have certainly had a rewarding year, with their hard work, commitment and enthusiasm being well received and recognised in a difficult market place. May I congratulate you and your staff on a very well deserved achievement and to wish you all continued success for the future."

Mr M - Estates - 08/08/2011 "Hi Lockie, I just want to drop a quick note to you and the rest of the team for all your excellent efforts this year."

Ms N - Estates - 29/07/2011 "Thanks Charlotte, that's good to know. Can I just say I've been really impressed with everything so far, particularly the communications!"

Ms R - Estates - 26/07/2011 "Hi Jason, I just wanted to thank you and Mary-Anne for hosting the meeting yesterday. It was probably one of the most constructive we've had for ages. I know we're a troublesome bunch so thanks for sticking with us and please also pass on my regards to Mary-Anne who did an impressive job cutting through emotional issues and giving us the range of options available in order to move on. I am grateful that she's offered to be the mediator between the two sides and am hopeful that this may settle the outstanding issues."