Customers Insights

Mr T - Estates - 29/01/2013 "I had a useful and helpful conversation with Girish at Ringley this morning. He has circulated this update on the current action that is being taken. (Dealing with a rough sleeper issue on site)."

Mr W - Estates - 26/01/2013 "Your updates are amazing! I was just writing a message to my "Woodlands Residents" list when this message arrived from you. I was not expecting it. Many thanks for you excellent service! "

Mr S - Estates - 23/01/2013 "Thanks for your help in getting this done as quickly as possible and for keeping me informed. I am indebted to you. I really got off cheap! I'm sure you are worth that, and than some! Next time I have another valuation you will be my first pick. It was nice doing business with you. (We received 2 instructions for million pound properties to be valued, we booked the inspections for the next day and at very polite request of the customer turned the reports around in 3 days and e-mailed them straight over to the bank and let the customer know)."

Dr K - Estates - 22/01/2013 "I must admit that the jobs done in the last couple of years have been excellent. (Works previously done were not satisfactory such as putting up guttering to catch water rather than resolving the leak. As a result, contractors were changed, leading to an improvement in the works carried out)."

Mr F - Estates - 07/01/2013 "You're definitely better than the other company. They were a complete total muppet show. There were more muppets there than what there was in the muppet show and they were ripping us off something terrible. I run a management company/block of flats myself so I know what you're going through."

Mr H - Estates - 20/12/2012 "Dear James, I would like to wish you a merry xmas and a very good and happy new year. There is an improvement at Saxon Hall due to your good work, for which I would like to thank you. (With the various goings-on making life difficult for some residents, the management of the building was challenged. James, as the Property Manager, took on-board comments and improved the site)."

Ms H - Estates - 04/12/2012 "My issue with smells is not fully resolved yet but the EPS guys who have been dealing with it are very good. They appear competent and are keen to do a good job. I understand they are also now looking after the boiler, which should be good news. Also once I got Denise’s attention on this matter she has been very helpful and diligent in following up"

Ms R - Estates - 28/11/2012 "May I also thank you for doing all the hard work since you have taken over. There is already an improvement in the work done and the place is starting to look abit decent. Well done and thank you. "

Gardenfix (contractor) - Estates - 21/11/2012 "I love the fact that you're so on the ball. Dilber and Karen are top bananas and this is the only PMC that even really notices tbh. (A contractor replied after we were fixing a technical glitch in our automatic site visit emails which go out out to owners to let them know when we are doing the next site visit. The contractor commented that Ringley are on the ball, staff are top bananas and Ringley are the only property management company that notices the detail in work to be honest). "

Ms Z - Estates - 16/11/2012 "Thank you so much for sorting out so quickly. (This ladies tenants lost their keys - she was quite distressed and needed new ones sent ASAP)."