Customers Insights

Mr M - Estates - 11/11/2013 "Having signed off the works today, I must compliment all parties (Ringley and the contractor) on a job very well done. Having managed many projects in my professional life, everything was handled in a professional manner and with a faultless result. Many thanks to all involved. (This is in relation to the internal and external major works project we finished). "

Ms A - Estates - 26/09/2013 "Dear Mary-Anne, Many thanks for your prompt response to my emergency water stop cock leakage problem on Tuesday, 24 September 2013. It was the first stop cock that has had to be replaced in Riverside Plaza for 17 years. I may say that Cresco Services arrived at approximately 1.00 p.m. assessed, stated the two options and replaced the stop cock all within the hour in a very efficient way. Your Ringley booklet was also invaluable..... Again many thanks."

Ms U - Estates - 19/09/2013 "Dear Mary-Anne, As a resident of Fawe Street, I'd like to send a note of thanks to Simon (via yourself) for all the work he's doing in dealing with the email overload and enquiries presented by a non-Director resident. It's not an easy position to have to maintain and I know I speak for others in extending our appreciation. "

Mr G - Estates - 06/09/2013 "James, just a quick note to say how impressed I am already with your level of service - I logged on to your site to get a copy of our insurance certificate. When I couldn't access it I called your number and was helped very quickly and an email with it was sent straight away by a very helpful lady. I looked at your last inspection report which seems very thorough too. Well done for making such a good start. "

Ms M - Estates - 05/09/2013 "I just wanted to pass on my thanks to a lady at Ringley who I spoke to on Monday 5th August 2013. Someone had left a bicycle chained to the metal ring on the back wall of my undercover parking space and I rang to seek advice from Katie about what to do to get it removed. Katie was already on the phone so I spoke to one of her colleagues, who was very helpful. She advised me that if the owner had not responded to the note that I left on the bicycle asking them not to leave it there in a couple of days, she would ask the caretaker to remove it. As it turned out, fortunately the owner had removed it by the end of the following day, in response to my note, but it was very reassuring to know that I had support from Ringley and that action would be taken if necessary."

Mr B - Estates - 06/11/2013 "Hi Lisa, Just looked at your e-mail and would like to thank you for your rapid response regarding the motorbike parked opposite my bay. After 3 weeks of phone calls to the parking company without any success, then just one phone call to you and problem resolved. Thank you again, you're a star. "

Mr N - Estates - 22/10/2013 "When you got involved you took responsibility for the issue, found out what to do, chased things up and this resulted in the car being moved. You also kept me informed with what was going on which is such an important aspect of customer service. (Resolving a dumped vehicle issue)."

Elite Fire Protection Ltd - Estates - 24/07/2013 "It's very kind of you, thank you. That's super. Thank u so much for that. That was a job I was putting off but you sorted it all out. You're a superstar. Thank you very much. (Giving details of who Property Managers were for various sites as they wanted to send renewal quotes in relation to a number of fire alarms and emergency lights)."

Ms W - Estates - 10/09/2012 "AMAZING !!!! Great news. after finding it impossible to sell my flat due to an awful landlord frustrating every process and it being impossible to buy the freehold, finally with the help of Ringley legal we're on our way to a well managed block and my flat becoming a sellable asset. (Freeholder was missing. No managing agent. Four flats. We were instructed re the RTM process)."

Mr K - Estates - 31/07/2013 "I think we got good updates and it seems to me that we’re coming to the end and can see the light. I’m happy with the explanations on the accounts and thanks for the additional colour below on increase. Thanks again for the way you’re running our site. It’s appreciated as you could hear last night from various residents. (Feedback after the AGM)."