Customers Insights

Managing Agent - Estates - 30/09/2015 "You're a star! (Helping with a service charge query)."

Ms Taylor - Estates - 20/08/2015 "Following a £2.8M court case over overheating to the communal areas, Ringley's Building Engineering Team came up with a solution. Here is what an owner said: I am very happy with building cooling and more pleasant smell. It works - thank you Alex!"

Ms T - Estates - 02/08/2015 "I very much appreciated the new Common Parts rules early in the year, from Simon, which was firm but friendly. Well done Ringley."

Mr B - Estates - 30/07/2015 "Dear Mary Anne, I thought I ought to write and say what a breath of fresh air Simon Edwards is. Not only does he respond to emails in a timely manner, he also replies to messages left on his phone and does exactly what he says he will do. If he cannot do something or does not understand (service charge complications) he merely says so or asks for a full, from the beginning, explanation. Hope all goes well."

Managing Agent - Estates - 21/07/2015 "The Receptionist (Natalia) yesterday was wonderful. Just to let you know, she's really brilliant. You're lucky to have people like that I think."

Mr C - Estates - 05/06/2015 "Hi Mark, We exchange contracts today & complete on the 19th of June. I wish to thank you for all your help & support throughout our time at the property & whilst in Australia. You are without doubt the most efficient & responsive site manager we have ever had the pleasure to deal with."

Mr M - Estates - 13/05/2015 "Thank you Girish for acting with urgency. (This was in relation to a leak)."

Mr S - Estates - 12/05/2015 "This explanation you've given me is very clear."

Mr J - Estates - 16/04/2015 "I would like to thank you for all your help with this procedure both the freehold and leasehold. You have been very patient with us and have responded quickly and promptly all the time. If I hear of anyone who is undertaking this procedure I will not hesitate to highly recommend you and your firm. If there are any problems please let me know. It has been a pleasure doing business with you."

Ms W - Estates - 23/03/2015 "If I need to recommend a letting management company then I will certainly put your names forward."