Customers Insights

Tom - Estates - 07/12/2020 "Just a note to say that Pym Court is looking absolutely fantastic at the moment. The communal spaces are being kept really tidy. I can't say enough good things and wanted to express my thanks. Adrian is absolutely fab. Really friendly, clearly diligent and hard working. Our lift has been cleaned for the first time in a long time! I even find him polishing the hand rails on the stairs! He is clearly an asset, and I'm sure a big part of why and how the whole place is looking so great. It would be great if his boss might be able to hear my glowing feedback and I don't doubt that you're also partly responsible for the changes. Many, many thanks. Such positive change."

Taniad - Estates - 19/11/2020 "Where I live ..... Karl is always quick to react to situations and has a really good understanding of what is the pragmatic way forward. I think some people underestimate how hard property management is but Karl goes out of his way to try to keep us happy!"

Malika - Estates - 20/01/2020 - london "My smoke alarm was beeping and I was unable to change the batteries as the shops has closed. Patrick kindly came to show me how to stop the beeping and showed me how to put the smoke alarm back safely."

Frances Mcgarry - Estates - 22/11/2019 "Dear Maryanne I can only thank you and your team so much for the professional way you are dealing with all the issues at our block and with such pressure from a group of residents. It hardly seems adequate but nevertheless Thank you very much "

Ms N - Estates - 03/09/2019 "Gavin, thank you so much for your email. I really appreciated how you handled the call too. It was all quite a shock at the time. "

Mr B - Estates - 02/09/2019 "I wanted to say that it was an absolute pleasure to meet Sarah and go round the development with her on the site visit. A site director and I found her to be extremely professional and thorough. She is a credit to your company and I hope you pass this email on to your directors."

Mrs B - Estates - 31/08/2019 "We're very happy that you are being so proactive with the issues raised. Refreshingly great communication - transparent, open and honest. Well done."

Miss M - Estates - 23/07/2019 "Jennifer, I just wanted to thank you for all the work you are going for us at Arthur Court . You have made great progress in trying circumstances and I for one am very very grateful"

Ms F - Estates - 22/05/2019 "Thank you so much for your report and work. You are our eyes and ears and we know you work very hard to keep the place as it should be. Having been in property management myself, I know what a trial it can be, but believe me, we do appreciate your work. Keep up the good efforts. "

Ms N - Estates - 15/05/2019 " I would like to thank you for the prompt dealing with my insurance claim and sorting out the refund of the excess."