Customers Insights

Amjad Albalawi - Estates - 11/03/2023 "Karen provided a prompt and thorough response to my inquiry, demonstrating her expertise in the subject matter. Her communication skills were outstanding, with her message being clear and concise while still being informative and detailed. What impressed me most about Karen's response was her friendly and professional demeanor. She was courteous and accommodating, taking the time to address all of my questions and concerns. It was clear that she truly cares about providing excellent customer service and ensuring customer satisfaction. Thanks for your help, Karen!"

Kristen Vredeveld - Estates - 06/03/2023 - Camden "Dominic was super helpful and able to accommodate our requests"

Jon G - Estates - 04/03/2023 - Stratford "Nick Pratt and his team were very communicative and helpful during a flooding emergency. In contact with residents throughout the process!"

Michael Mazliah - Estates - 03/03/2023 - Camden "Really good experience with Adele, who manages our block, who stuck with a project that had defeated previous managers and got us a really great result!!!"

Preye Bolaji - Estates - 03/03/2023 - Dartford "Narcisa is very professional in the discharge of her duties,polite and always ready to help. She is the reason we have a very clean environment at Oldfield place."

Alexander - Estates - 08/03/2023 - Stratford "I'd like to express massive thanks to Robin and Team Concierges, as well as the Property Management Team of River Heights (Mary-Anne, Nick) for going a huge extra mile in their efforts to address consequences of a major incident in the building last week. As a leaseholder, I am very happy to have this team in place as I know we are well looked after!"

Irena Paxton - Estates - 06/03/2023 "I am impressed by the massive improvement in communication with leaseholders and residents at Prospect Place since Kathryn's appointment as Manager. Previously, as far as I know, communication was with leaseholders only and those of us who are not leaseholders felt left out. Kathryn has been approachable and friendly since Day 1."

Karen Rix - Estates - 02/03/2023 "I would like to confirm the experiences of Vicky, who lives at Prospect Place, Cardiff - in relation to her positive communications with Kathryn Hughes, recently appointed Manager. I do hope that Kathryn enjoys her new role and isn't overburdened by managing such a large site. Keep up the great work Kathryn!"

Vicky - Estates - 22/02/2023 "Since taking over as the Ringley Manager at Prospect Place, Kathryn has made a huge positive impact. Having sought Kathryn’s help on number of matters that we were unfortunately facing, Kathryn has gone above and beyond in assisting us, even coming to speak to us face-to-face and making sure she took the time to to keep us updated on the progress. Kathryn responds to emails immediately and is extremely empathic and attentive. She has a plethora of knowledge based experience and compassion, which in that role is a rarity and so nice to finally have. The impact that Kathryn has had already is evident and we can see changes and improvements in abundance across Prospect Place - and may it long continue. Kathryn is refreshing and pragmatic, and having resided here since 2009, Kathryn has finally shown us what has been missing from the incumbent management company at Prospect Place."

Fanglei Li - Estates - 27/02/2023 - Dartford "we have been living in Oldfield place for 5 years, our lovely cleaner Narcisa is very friendly and working really hard to make sure our building always super clean. Thank you, Narcisa!"