Customers Insights

Akshaj Rathor - Estates - 18/02/2025 "The lettings agent has been helpful during our move in process."

Luke Keenan - Estates - 04/02/2025 "The company clearly has undergone some changes in recent months, I have gained some great support from a member of the office to team to help resolve a few areas of frustration. Whilst some issues are difficult to resolve in short times I have definitely had an empathetic and reactive response from the team. I have been at a Ringley property for nearly a year and I value the reactiveness and patience of this team member."

Abbas Mahmood - Estates - 04/02/2025 - Manchester "I moved into a Ringley managed property recently and there have been a few small issues, with low heating temperature as the main one. The lettings advisor from Ringley took this issue very seriously and has been so helpful in resolving it in a timely fashion. There was no need to chase her given that she followed up with emails to check for updates. In the end 3 engineers were involved but The lettings advisor made sure the heating was fixed. Given the recent cold weather and my small children this exceptional service was appreciated. Thanks again Georgia!!"

Mark - Estates - 17/02/2025 "The Ringley staff at the Prospect Place development in Cardiff Bay work hard to manage such a large estate. My experience of the concierge and cleaning team is fantastic, our block is always looking and smelling great too. We have had to call upon the site team also when we had a leak, the Caretaker in particular is an on-site legend and went the extra mile helping to neatly identify the problem and repair very quickly and professionally and even loaned a dehumidifier to help with drying out the carpets. Keep up the good work.."

Moira - Estates - 13/02/2025 "We own a property in Prospect Place which has recently had work done to it in the communal areas. Even though the contractors cleaned up before departing there were still marks left on carpets etc etc. without even asking the team were on our floor early in the morning washing the carpets. They look like new again. They have been working really hard to improve the standard of the rest of the building. Thank you very much guys your hard work is very much appreciated."

Gyles - Estates - 07/02/2025 - Dartford "Our housekeeper works diligently, always with a smile - greeting my family with genuine interactions. All we can do is provide our thanks to them for executing his job well, not cutting corners and ensuring a high quality of work is completed."

Ace - Estates - 30/01/2025 - Dartford "The housekeeper for our block is a legend"

Nick Malone - Estates - 30/01/2025 - Greenwich "I write to express my great appreciation of the very high level of knowledge, commitment and professional support provided by our Relationship Manager of the Ringley Group in recently solving an important maintenance problem in my apartment."

Roman (splento) - Estates - 16/01/2025 - Greenwich "Over the past 20 years, I've dealt with various managing agents, and my experiences, frankly, have not been great. If you’re lucky, you might get a response to an email or call within days—more often, it’s weeks. I’ve even had to resort to physically visiting offices to obtain documents because no one would reply. So, when Ringley took over the management of our block, my expectations were understandably low. However, I have to say they’ve completely redefined what I thought was possible in this industry. Typically, with services like Michelin-starred restaurants or five-star hotels, exceptional service is expected—it’s the baseline, and only subpar experiences get noticed. But when you expect very little, and then receive five-star service, it’s truly remarkable. I rarely leave reviews, but I felt compelled to write this one because Ringley’s team has been absolutely outstanding. I’d particularly like to mention our appointed relationship manager, legal advisor and onsite office manager, who have been nothing short of exceptional. Their efficiency, professionalism, and courteousness have been consistent throughout. As the saying goes, "one swallow does not a summer make," but when three individuals in a company deliver this level of service, it’s a clear reflection of the entire organisation’s values and culture. Thanks to Ringley, I no longer dread dealing with managing agents—I feel incredibly grateful to have them overseeing our development. If you’re looking for a managing agent that delivers true five-star service, Ringley is the gold standard."

Julie Boyd - Estates - 13/01/2025 "We recently had some plumbing work done which required the water being shut off for a short period on the whole of our floor in our apartment block. Our caretaker was extremely helpful, as always, coordinating the shut down with us and our plumber. It all went without a hitch and minimal disruption."