Customers Insights

G Chase - Estates - 23/02/2021 - Tower Hamlets "Thank you for helping my purchasers with their questions last week. They said you were very clear and helpful so I really appreciate that..... I think now is the right time for me to resign as a director of the Hertford Lock Resident's Association. Thank you for stepping up as the Chair since Chris left, and all your help over the years. Guy"

Rc - Estates - 15/12/2020 "Credit where it's due. I'm pretty impressed by your holding Weston Homes to account. It looks like the tide might have turned. Thank you for your efforts. Keep going on the communal fire doors and the car park alarms. Mr Caine"

Tom - Estates - 07/12/2020 "Just a note to say that Pym Court is looking absolutely fantastic at the moment. The communal spaces are being kept really tidy. I can't say enough good things and wanted to express my thanks. Adrian is absolutely fab. Really friendly, clearly diligent and hard working. Our lift has been cleaned for the first time in a long time! I even find him polishing the hand rails on the stairs! He is clearly an asset, and I'm sure a big part of why and how the whole place is looking so great. It would be great if his boss might be able to hear my glowing feedback and I don't doubt that you're also partly responsible for the changes. Many, many thanks. Such positive change."

Taniad - Estates - 19/11/2020 "Where I live ..... Karl is always quick to react to situations and has a really good understanding of what is the pragmatic way forward. I think some people underestimate how hard property management is but Karl goes out of his way to try to keep us happy!"

Frances Mcgarry - Estates - 22/11/2019 "Dear Maryanne I can only thank you and your team so much for the professional way you are dealing with all the issues at our block and with such pressure from a group of residents. It hardly seems adequate but nevertheless Thank you very much "

Ms N - Estates - 03/09/2019 "Gavin, thank you so much for your email. I really appreciated how you handled the call too. It was all quite a shock at the time. "

Mrs B - Estates - 31/08/2019 "We're very happy that you are being so proactive with the issues raised. Refreshingly great communication - transparent, open and honest. Well done."

Mr B - Estates - 02/09/2019 "I wanted to say that it was an absolute pleasure to meet Sarah and go round the development with her on the site visit. A site director and I found her to be extremely professional and thorough. She is a credit to your company and I hope you pass this email on to your directors."

Ms W - Estates - 26/03/2019 " I've always found you very responsive and pro-active, within the limits of your work and responsibility. Thank you for the time you have given us. I hope that you know my appreciation of professionals like you in this industry. "

Mr & Mrs S - Estates - 09/03/2019 "Your response to our query is most appreciated. Also, of course, for your generosity regarding the £5 credit to our service charge for being the first person to report the issue, for which we are most grateful. "