Customers Insights

Peter Jenkins 31/05/2024

Estates - Grays, Essex
TrustPilot

I was really happy when I emailed them about the bushes that was over growing my windows they was on to it right away thank you once again

Mike Hood 09/10/2023

Estates - Cambridge, Essex
Google

There was recently a problem with the drainage in our flat block and waste water was coming up out of a manhole cover and onto our ground floor balcony area. Our relationship manager sent someone out to fix the problem later that day, and emailed everyone to let us know they would come. They came without me realising, so I sent an email that evening in a quite grumpy tone demanding that they come the next morning, and straight away on receiving my email she got them to come out again to make sure that everything was OK and they really had fixed the problem the night before! I was very grateful for her responsiveness and willingness to go the extra mile to make sure everything was properly resolved and to our satisfaction, even when my communication had been misinformed and grumpy!

Darius Ziatabari 16/06/2023

Estates - Witham, Essex
TrustPilot

We are the freeholder of a block of 98 apartments. Absolutely superb with a recent emergency response, with her attending site prominently and managing the flood situation fast and effectively.

Karen Holtge 09/12/2021

Estates - Essex
TrustPilot

Great Managing Agents - Doing a great job at controlling costs and navigating through the constantly changing regulation. I have had an issue in the past, but this has been resolved now.
2 of 2

Peter Jenkins - Estates - 31/05/2024 "I was really happy when I emailed them about the bushes that was over growing my windows they was on to it right away thank you once again"

Mike Hood - Estates - 09/10/2023 "There was recently a problem with the drainage in our flat block and waste water was coming up out of a manhole cover and onto our ground floor balcony area. Our relationship manager sent someone out to fix the problem later that day, and emailed everyone to let us know they would come. They came without me realising, so I sent an email that evening in a quite grumpy tone demanding that they come the next morning, and straight away on receiving my email she got them to come out again to make sure that everything was OK and they really had fixed the problem the night before! I was very grateful for her responsiveness and willingness to go the extra mile to make sure everything was properly resolved and to our satisfaction, even when my communication had been misinformed and grumpy! "

Darius Ziatabari - Estates - 16/06/2023 "We are the freeholder of a block of 98 apartments. Absolutely superb with a recent emergency response, with her attending site prominently and managing the flood situation fast and effectively."

Karen Holtge - Estates - 09/12/2021 "Great Managing Agents - Doing a great job at controlling costs and navigating through the constantly changing regulation. I have had an issue in the past, but this has been resolved now."

2 of 2