Customers Insights

Jules - Estates - 10/10/2025 "The maintenance team at Prospect Place has been a great help. We have a leak and he gave us some good advice for a temporary fix, until a proper fix can be sorted. He also spotted a problem with a loose wire and fitting on a radiator and fixed that whilst he was there so that it is secure."

Jake Thomas - Estates - 10/10/2025 "Excellent Service. I would like to bring attention to our on-site caretaker who is the maintenance person for Prospect Place,Ferry Court,Cardiff. He has been working at the site for several years and is always friendly,professional ,knowledgeable and helpful;Dan is hardworking and nothing is too much trouble for him to deal with.He deals with matters quickly and properly.In my opinion he is a credit to the Company.Thankyou."

Rohit - Estates - 10/10/2025 "The caretaker was extremely helpful when there was a leak in my apartment. He acted immediately & did everything possible to stop the leak & fix the issue. Responded efficiently & in timely manner."

Jonny Williams - Estates - 12/10/2025 "The onsite Caretaker was very quick to diagnose the leak in my flat. He contacted weatherguard and the problem was resolved within a few days"

Laura Thomas - Estates - 10/10/2025 "I can’t fault the cleaning team at, Breakwater House is absolutely spotless. I am always greeted with a smile as well and nothing is ever too much trouble for them! I hope the staff mentioned above are respected and appreciated as you don’t come across hardworking people like this very often!"

Thomas Jones - Estates - 01/09/2025 "I had previously struggled to get hold of a member of management, but I happened to bump into the Maintenance Manager by the concierge office. He was lovely, very friendly, and managed to help me with my queries. He is a true credit to the Ringley team at Prospect Place."

Paul - Estates - 06/08/2025 "Since moving our estate over to Ringley a few years ago, the transformation has been genuinely impressive — and a huge part of that success is down to our Relationship Manager. From the outset, he brought clarity, consistency, and a proactive attitude to every aspect of estate management. Long-standing issues that had previously been allowed to fester were approached methodically and professionally, while everyday concerns were dealt with promptly and with clear communication. Nothing was ever too small or too complex — from holding contractors to account, liaising with the council, or providing well-timed newsletters and updates, Paul has always gone the extra mile. It’s rare to come across someone so dependable and diligent in property management. The difference on the estate has been genuinely noticeable — not just in the results, but in the confidence we have that things are being handled properly behind the scenes. That’s what Ringley has delivered for us, and he has been central to that. You've raised the bar, and it’s been a real step forward for our little community."

Mayad Yafai - Estates - 04/07/2025 "I would like to recognise the maintenance assistant for his excellent work today. He came to my flat at very short notice and fixed the kitchen leak and improved the tap water pressure. A big thank you"

Mystery - Agency - 24/06/2025 "I recently had a leak in my flat in Prospect Place, and as this had never happened I o me before wasn’t sure of the process or what to do. Luckily the site manager was on hand to answer any queries or questions about what needed to be done. She’s quick, efficient and on the ball and super friendly. Arranged a call out for me and when there was a hiccup, sent two staff members to help; both were fantastic! Thanks guys!"

Joan Qiu - Estates - 04/06/2025 "A big thank you to the site staff operative at Prospect Place for fixing an issue in my apartment-many thanks he did a very good job"