Customers Insights

Caldey Island House resident 06/01/2022

Estates - Cardiff, Wales
TrustPilot

I have spoken to Mandy (Concierge office) on 3 occasions recently and each time has been a pleasure. She listens to the problem with empathy and compassion, provides practical solutions and has a great sense of humour all of which is greatly appreciated.

Tony 06/12/2021

Estates - Cardiff, Wales
TrustPilot

Had occasion to speak to a Concierge on our development after my wife came close to a serious fall due to a resident propping open doors and leaving boxes strewn about the area. The Concierge - Mandy - has only been with our Site for some six weeks but she sought out those responsible and had the area cleared. She also had the resident moving out remove the items dumped in bin store which we leaseholders would have had to pay for removal. Well done, Mandy! First class Service!!

S Astrid 03/12/2021

Estates - Cardiff, Wales
Google

Thank you so so much to Anthony for his help! He's been extremely efficient in helping us turn the water back on, as the plumber forgot to do so!!!

Prospect Place Management Limited 21/10/2021

Estates - Cardiff
TrustPilot

Great service from the team Had an issue in my apartment at Prospect Place, Cardiff. A quick call & the team were on site within 5 minutes. Dylan had a look around, sourced the issue and advised me how to rectify it straight away saving any potential damage - which I was really grateful.
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Caldey Island House Resident - Estates - 06/01/2022 "I have spoken to Mandy (Concierge office) on 3 occasions recently and each time has been a pleasure. She listens to the problem with empathy and compassion, provides practical solutions and has a great sense of humour all of which is greatly appreciated."

Tony - Estates - 06/12/2021 "Had occasion to speak to a Concierge on our development after my wife came close to a serious fall due to a resident propping open doors and leaving boxes strewn about the area. The Concierge - Mandy - has only been with our Site for some six weeks but she sought out those responsible and had the area cleared. She also had the resident moving out remove the items dumped in bin store which we leaseholders would have had to pay for removal. Well done, Mandy! First class Service!!"

S Astrid - Estates - 03/12/2021 "Thank you so so much to Anthony for his help! He's been extremely efficient in helping us turn the water back on, as the plumber forgot to do so!!!"

Prospect Place Management Limited - Estates - 21/10/2021 "Great service from the team Had an issue in my apartment at Prospect Place, Cardiff. A quick call & the team were on site within 5 minutes. Dylan had a look around, sourced the issue and advised me how to rectify it straight away saving any potential damage - which I was really grateful."

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