Customers Insights

Emma Amin-beavan - Estates - 14/12/2022 "I personally wanted to write a note to thank Byron for all his hard work and being proactive and responsive when we have asked questions or needed things done. Byron responds very quickly to put our minds at ease and informs us of all repairs that have taken place. Others should take note and lead by example. Truly outstanding. Thank you again Byron"

Phil Johnson - Estates - 12/12/2022 "Byron is the FM at Prospect Place. Always an excellent & effective response & he always finds a way to resolve the problem."

Anthony Clarke - Estates - 12/12/2022 "Arrived home yesterday and TV was unwatchable due to pixelation. Contacted Ringley (Byron) and he was on it in a heartbeat! He checked connections in communal cupboard room then visited us to check. Very slight improvement but much more needed. Just got an email from him and hes organised a professional firm to visit and hopefully correct the problem. Ive known Byron since he started working here and always found him to be a cheerful, hard-working guy. In my experience, he never gives less than 100%."

Vicky B - Estates - 12/12/2022 "Byron, Facilities Manager at Prospect Place, Cardiff. Byron is an absolute asset to the Ringley Group. Hes pragmatic and actually gets things done without delay. Hes extremely efficient and effective, making residents feel like they're being taken care of and being listened to. He is always proactive and provides progress updates. Byron has been nothing but professional and supportive. Thanks Byron for everything."

Irena Paxton - Estates - 09/12/2022 "I had a problem with water ingress from my balcony. I contacted Byron, the Facilities Manager. He came round and found the root of the problem, which was a blocked pipe. He arranged for a contractor to carry out the necessary work and the problem has now been resolved. I was very pleased with Byron's prompt, efficient service."

Diane - Estates - 01/12/2022 "Very helpful advice from Charlotte, will call back next week to set up Direct Debt. Many thanks"

Greg Brett - Estates - 11/11/2022 "Very proactive company especially their organisation around the fire safety issues at Prospect Place. Thank you to the PP team for all their hard work"

Hossein Parvarandeh - Estates - 10/11/2022 "Excellent work and very good communication. THANK YOU"

Simon - Estates - 03/11/2022 "I am a resident at a big development in Cardiff which is managed by Ringley. There are complex issues to resolve (for instance, we have the wrong sort of cladding) and I have been very impressed by the dedication, tenacity and hard work which has been put in by Ringley and, in particular their CEO, in pushing for resolution. Well done Ringley!"

Rhys - Estates - 23/02/2022 "Had a fantastic experience with the lady at the concierge (Mandy) Extremely helpful, polite and a brilliant ambassador for your company!"