Customers Insights

Brian R - Estates - 04/09/2023 "Having owned a leasehold apartment at Prospect Place, Cardiff for nearly 10 years and seeing the effort of the 2 previous managing agents, I am delighted by the progress made in very difficult circumstances by Ringley on many fronts."

Brian Robbins - Estates - 01/09/2023 "Having owned a leasehold apartment at Prospect Place, Cardiff for nearly 10 years and seeing the effort of the 2 previous managing agents, I am delighted by the progress made in very difficult circumstances by Ringley on many fronts."

Lyn Burn - Estates - 01/09/2023 "My apartment block, like so many others, has been affected by ACM cladding issues and new regulatory requirements that have resulted in mortgage lenders refusing to provide loans on apartments, and insurers imposing significant premium loads. Although there is still some way to go, Ringley have endeavoured to engage with the developer, the Welsh and UK governments and the lending industry, to seek practical and economical solutions to the current problems. They have also communicated regularly with residents throughout this period, providing clear and concise guidance and updates as often as possible."

Mrs Quinn - Estates - 02/09/2023 "I have found the Ringley Group to be trustworthy and competent in handling the management of the housing community I am part of. They have been proactive in seeking help and support for cladding issues on the estate. Their communication is good I feel, including zoom meetings, regular newsletters and updating emails as news arise. Their website could be easier to read/access and should perhaps be re-developed."

Zara Lawes - Estates - 15/08/2023 "Ringley Cardiff has been absolutely brilliant. Really fast to respond and resolve the issue."

Anne Williams - Agency - 15/08/2023 "I was so anxious and stressed about my service charge when I rang Ringley this morning but Paul was so calm and helpful that I was immediately reassured for which I was most grateful."

Alan - Estates - 11/08/2023 "Amanda, concierge, always goes that extra step to help. The last time was in June."

Mark Ward - Estates - 03/08/2023 "I really appreciate the time that you have spent sorting things out with Bellway and the leadership that you have demonstrated in getting us where we are. Your good news that you have shared is a milestone for the Leaseholders. We have been battling for over three years to get the safety defects of the buildings rectified, and your news is that this is finally going to be started, which is truly a game changer for all of the leaseholders and residents. "

Mark Evans - Estates - 29/07/2023 "I'm very late with this but both Ringley and the Prospect Place Board have been exemplary this year. I'm very grateful for everyone's commitment and hard work."

Deborah - Estates - 22/06/2023 "I have been very impressed with the professional way that Ringley have fought for the leaseholders in Prospect Place and have kept us so well informed of their findings and the process required to get the developers to take responsibility for the buildings fire problems. Thank you from all your hard work on our behalf."