Customers Insights

Kevin Barnaby - Estates - 05/03/2024 "Very helpful, and went out of his way to help more than the others"

Customer - Estates - 29/02/2024 "They are certainly better than the last management agency. The grounds are much nicer, less litter and tidier gardens etc. Ringley also respond to emails really quickly which is refreshing. They genuinely seem interested in helping with some issues. Just the usual, opaque and ever increasing yearly charges lets them down. I honestly don’t know where all the money goes! Also their choice of third party agents in Cardiff is questionable. For example, they have invited a rather rogue group of parking wardens to fine and harass residents for even more money! Don’t expect any help from Ringley if you get fined unfairly. It’s free money for them at the end of the day! Oh and god forbid that you are disabled as our poor neighbour found out, having to defend herself in court for simply parking in a disabled bay. I will be interested to see how things play out going forward with the new Leasehold Bill being discussed in Parliament. Hopefully change for the better for everyone."

Dan Read - Ringley Law - 24/02/2024 "The customer service during the sale of my apartment was brilliant, the team were extremely professional and efficient in dealing with any requests and ensuring the process went as smoothly as possible. This all led to a trouble-free exchange and a great experience with Ringley who I would 100% recommend."

Simon Champion - Estates - 22/02/2024 "Thank u so much for sorting my door out in my flat very profession and done in a day couldn't ask for more"

Phil Johnson - Estates - 05/02/2024 "My review relates to a Cleaning Team response at Duncansby House car park. An incident was dealt with thoroughly with a positive outcome."

Greg - Estates - 08/02/2024 "Our property manager engages and deals quickly with any issues raised. He immediately became involves & addresses the situation, without chasing. His experience & knowledge is impressive. He provides the most professional and efficient approach which we haven't experienced till he joined the Ringley Group"

Lm - Estates - 06/02/2024 "The Estate Manager sorted the issue of a missing package- always great service at the concierge! Thank you again for all your help."

Jeffrey Coles - Estates - 06/02/2024 "Have been trying for 15 years to get a drain unblocked . Member of the team has managed to get the problem solved within 48hrs of me speaking with him. "

Jake Thomas - Estates - 05/02/2024 "The Buildings Manager has been in situ for several months at Prospect Place and the atmosphere and service has improved enormously.He is really approachable,helpfull and efficient in his duties.Whenever I have raised an issue it has been dealt with straight away and in a most professional and efficient manner.Callum is a credit to the Company."

Mrs Paxton - Estates - 04/02/2024 "Even though it was Sunday and the member of staff was not working, I sent him a text message about the front door of the block I live in, which had been vandalised. I received an immediate reply saying that he appreciated the fact that I'd informed him of the issue. He always goes the extra mile, is helpful, approachable and courteous."