Customers Insights

Phil Johnson - Estates - 05/02/2024 "My review relates to a Cleaning Team response at Duncansby House car park. An incident was dealt with thoroughly with a positive outcome."

Greg - Estates - 08/02/2024 "Our property manager engages and deals quickly with any issues raised. He immediately became involves & addresses the situation, without chasing. His experience & knowledge is impressive. He provides the most professional and efficient approach which we haven't experienced till he joined the Ringley Group"

Lm - Estates - 06/02/2024 "The Estate Manager sorted the issue of a missing package- always great service at the concierge! Thank you again for all your help."

Jeffrey Coles - Estates - 06/02/2024 "Have been trying for 15 years to get a drain unblocked . Member of the team has managed to get the problem solved within 48hrs of me speaking with him. "

Jake Thomas - Estates - 05/02/2024 "The Buildings Manager has been in situ for several months at Prospect Place and the atmosphere and service has improved enormously.He is really approachable,helpfull and efficient in his duties.Whenever I have raised an issue it has been dealt with straight away and in a most professional and efficient manner.Callum is a credit to the Company."

Mrs Paxton - Estates - 04/02/2024 "Even though it was Sunday and the member of staff was not working, I sent him a text message about the front door of the block I live in, which had been vandalised. I received an immediate reply saying that he appreciated the fact that I'd informed him of the issue. He always goes the extra mile, is helpful, approachable and courteous."

Christine Laurich - Estates - 05/02/2024 "Quick communication, sent plumbers out asap once a leak was confirmed. Plumbers also did clean work and tidied up after themselves - unusual nowadays, so we were pleasantly surprised."

Andrea - Estates - 31/01/2024 "I had problems with my door entry system and it was imperative that I had this functioning due to having a sick relative staying. The team ensured that this was fixed as quickly as possible and offered further assistant if the issue couldn't be fixed. 5 stars While writing this I would also like to mention that the cleaner in my block is amazing and keeps the place spotless. Thanks"

Jane Lambert - Estates - 18/11/2023 "We have had a problem with noise from the flat above us. We contacted our Property Manager who immediately became involved and addressed the situation. We really do appreciate what he has done for us and cannot thank him enough. Once again a big thank you."

A Rahman - Estates - 25/10/2023 "I had a long day of work and to top it all of my keys fell in the drainThe concierge come to the rescue within minutes and managed to squeeze his hands through and hook up my keys. The problem was solved within minutes and they went above and beyond to help me today. Thank you for his incredibly hard work!"