Customers Insights

Diane Broughton - Estates - 11/02/2023 "Excellent, friendly help from all Concierge Staff, especially Amanda, Prospect Place, Cardiff, nothing too much trouble, Well Done!"

Phil Johnson - Estates - 06/02/2023 "This is a personal review for Dan the caretaker & valued part of the Ringley FM Team at Prospect Place. Dan is always visually active on site dealing with the many site related maintenance demands. Always has a positive , pleasant attitude & is much appreciated by the residents."

Richard Phillips - Estates - 30/01/2023 "I was ready to mark this way down but Ringley really redeemed themselves. Basically I'd changed address and Ringley did not update it and then wanted to charge me for letters that did not get to me. I queried it and they would only refund one of the charges, luckily the person who responds on here was able to sort it out and confirm the charges had been removed and refunded. Was frustrating when no one originally responds and then when you call they have a 'computer says no' attitude but there are the great staff there who will then help you and resolve issues - Special thanks to Natalie. Would also say as well that while Ringley head office can be not great the local staff are fantastic, the ones at the development I live at are so friendly and do a great job."

Hannah Wilkinson - Estates - 22/01/2023 "Excellent in supporting in an emergency at an issue in amity court. Jess and Mike came straight over when I contacted on a Friday night following a leak due to a burst pipe. I’m impressed with how organised and professional they were supporting the issue after hours. Jess continued to support the following day sorting out contractors to get the issues sorted on the Saturday and kept me informed constantly Five star service and support"

Huw Davies - Estates - 17/01/2023 "Ringley have transformed our experience o owning a flat in a development with cladding issues. They have brought expertise and dedication and with it hope and a way ahead for us. Thank you to the team working on Prospect Place Cardiff."

Helena Robbins - Estates - 18/01/2023 "I would like to thank Mary-Anne Bowring and the team for all the hard work and expertise that has gone into getting Prospect Place through the ESW1 certification and fire issues. It has been a very difficult time but without them and Prospect Place Management we wouldn't be where we are today. Keep up the hard work you are really appreciated"

Lorraine Willaims - Estates - 15/12/2022 "Jess is always super helpful and friendly. A great asset to the company. Jess always stops to chat to me and my lil dog. We love seeing her around xx"

Emma Amin-beavan - Estates - 14/12/2022 "I personally wanted to write a note to thank Byron for all his hard work and being proactive and responsive when we have asked questions or needed things done. Byron responds very quickly to put our minds at ease and informs us of all repairs that have taken place. Others should take note and lead by example. Truly outstanding. Thank you again Byron"

Phil Johnson - Estates - 12/12/2022 "Byron is the FM at Prospect Place. Always an excellent & effective response & he always finds a way to resolve the problem."

Anthony Clarke - Estates - 12/12/2022 "Arrived home yesterday and TV was unwatchable due to pixelation. Contacted Ringley (Byron) and he was on it in a heartbeat! He checked connections in communal cupboard room then visited us to check. Very slight improvement but much more needed. Just got an email from him and hes organised a professional firm to visit and hopefully correct the problem. Ive known Byron since he started working here and always found him to be a cheerful, hard-working guy. In my experience, he never gives less than 100%."