Customers Insights

Miss H - Estates - 01/02/2012 "After assisting Leo in the Ringley Legal Department, Leo commented – “I feel Lisa done a great Job not only working in tandem with me on the litigation but for the site and ironically for the leasehold owner in debt. Clarity to detail and site knowledge was impressive. I feel that knowing your stuff about site issues, clarity and attention to detail and basic care are a service to the client anyway-so all these were there by Lisa. "

Ms Y - Estates - 05/02/2012 "You are a great service manager, I appreciate all the work you do. The proposed budget is great, certainly swings and roundabouts, some costs down some up... but overall very good.. thanks Katie. I have to say you did a great job of getting the shed set up and the railing in front. "

Mr M - Estates - 02/02/2012 "I greatly appreciate you following-up with me about this."

Mr G - Estates - 31/01/2012 "From cash flow perspective, the block has made good progress. Ringley collected £46,000 of cash contributions from Genesis Housing Association (largest leaseholder with 30 flats in the block) in the first three months of their management. This compares to £18,000 which Genesis paid over a 12 month period immediately before 1/11/11."

Ms W - Estates - 26/01/2012 "Dear Mary-Anne and Lee, Have felt a bit shell-shocked after Monday, so a bit of a delay in saying a most sincere thank-you for all your help. I really feel it's the beginning of the end, so let's see what the next five weeks (or less!) bring. Speak soon. (After 6 years living in a property with no maintenance, falling lumps of masonry, being denied insurance claims, gutters and downpipes overflowing, Clair found Ringley. It was a difficult hearing and like most people who can't buy the freehold and have no fellow leaseholders to help claim the right to manage, the Court Appointed Manager is the last resort). "

Mr W - Estates - 17/01/2012 "Thanks Lisa, Other than the parking I have no other issues so would like to thank you and all at Ringley for managing and maintaining the development in a professional and efficient manner. "

Mr M - Estates - 17/01/2012 "Dear Katie, A couple of quick compliments. Visitors parking much improved - one or two rogues! New fencing much improvement to the site - we were cheated by the builders! "

Mr A - Estates - 04/01/2012 "Girish, you're a very friendly and approachable person, thanks for listening and taking on board my comments."

Mr A - Estates - 05/01/2012 "Hello Girish, Good talking with you again, even though in unfortunate circumstances. Thank you for your letter as promised, you are a man of your word."

Ms L - Estates - 15/11/2011 "Nick, the Property Manager, stepped in to intervene when he felt the owner was getting conflicting information. There was a delay in the sale of the property and letters of claim were added. The owner's solicitor said in 2010 there was a deficit but in 2011 Ringley found there wasn't a deficit. The owner was being charged for the previous year's deficit and we corrected information the solicitor had given to the owner. Nick emailed the owner saying "I would like to defer this issue to my doorstep, as Estates Manager I feel I should intervene. I am sorry that you feel that this matter has taken a different view, and such I wish to comment myself. Our customers are important to us, and hearing you unhappy gives me no satisfaction at all"."