Customers Insights

Mr A - Estates - 12/06/2012 "We really appreciate how communicative you guys are at Ringley – nice to know what's going on "

Mr G - Estates - 17/06/2012 "Thank you very much for this full and helpful reply. The trouble you have taken to respond to my queries is much appreciated. I am re-assured by what you have set out. (Flat owners who concerned that their reserve may pay for houses redecorations and the legal provisions to ensure if the flats were decorated how the houses could be kept looking good). "

Mr S - Estates - 09/06/2012 "I want to thank you for this temporary repair of the pump, and I am confident we leaseholders made a good choice getting Ringley for maintenance. "

Ms C - Estates - 11/06/2012 "Hello Lee Just wanted to say thank you for your letter which I received on Friday - so I'm sure everyone else did as well. It's an excellent letter - setting out the terms of the lease clearly so that there is no mis understanding as to what is required. Thanks for your help - it is genuinely appreciated and a relief to know that someone understands and is prepared to help. "

Mrs K - Estates - 06/06/2012 "Hi Lee Just to say that this is exactly the sort of series of updates we need so, thank you for keeping us informed."

Mrs R - Estates - 31/05/2012 "Dear Mary-Anne, Thank you so much for taking the time to see me on Tuesday. I really appreciated your advice and hopefully we can now move forward swiftly on finalising the new lease. (They were given bad advice on freehold purchase by Solicitors before joining Ringley and had left this site with a very poorly drafted lease, one demand a year and no reserve fund)."

Mr K - Estates - 17/04/2012 "Dear Nicholas I just wanted to thank you and your team for springing into action for us over the recent power cut at Andersen's Wharf. I think you all performed brilliantly and as all residents would have hoped for. "

Ms S - Estates - 28/05/2012 "I just wanted to say what a pleasure it is to deal with your reception/switchboard staff. Each time I call they are always very professional, but also very warm and friendly in their nature. As first-line contact to anyone calling Ringley, they are a credit to you. People are always very quick to complain, but often not to compliment, so where credit is due I always like to pass along positive feedback. "

Mr P - Estates - 27/05/2012 "It was a great pleasure to read the report from Nick and various issues which have been addressed. "

Mr H - Estates - 08/03/2012 "Good news, well done and thanks. (First there were 19 flats, then there were 22 (after the FH built 3 new flats in the basement). Our job was to re-base the service charge percentages to get a proportion due from the new flats thereby reducing the percentage for the old flats. We could see that the block was originally 3 types of flat but the percentages all over the place and not fair to unit sizes. So the detective work started. Wanting to save the cost of a measured survey, first we tried to track down lease plans and even with some cutting and sticking we didn't get enough. Then we trying the planning portal website but insufficient plans were available. So we tracked down the freehold purchase surveyors measurements but the 3 new basement flats were not included. So we tracked down the Freeholder's architect to get the plans/dimensions of the 3 new flats. The result 3 flats are now paying lower service charges). "