Customers Insights

Mr C - Estates - 17/09/2012 "Thanks! Even although I asked the wrong question you managed to give me the required answer! (The owner was in the process of selling their flat and had many forms to fill in. After asking who owned the leasehold, we anticipated they would be confused with a lot of the terminology so explained who owned the leasehold and also explained the difference between the leaseholder and freeholder in a clear and simple way - making it easy for the owner to understand the difference)."

Ms B - Estates - 10/09/2012 "Thank you that is most appreciated. I can't say I have seen a questionnaire recently but will keep an eye out for that. It is also useful to have the updated contact details. (We explained how our Communications Department help to resolve issues which owners raise through Chairman's Questionnaires that they fill in, as well as how owners can escalate anything at Ringley as we welcome all feedback. A new Property Manager had recently taken over the site so their contact details were forwarded to the owner)."

Ms B - Estates - 19/08/2012 "Further to my email yesterday, I am extremely impressed with the speed in which the lift returned to service. Many thanks for that. Obviously some residents do have the emergency number that I was asking for and you acted very efficiently. "

Mr D - Estates - 26/08/2012 "I tried to re-start the boiler last night but, without the expertise, I was unsuccessful. I was back this evening at 5.30 and it seemed to be up and working again. Thanks for providing 24 hour cover like this. "

Mr K - Estates - 04/09/2012 "Thank you for keeping us updated Mary-Anne, and for taking such a proactive approach. (4-5 years of intermittent hot water supply, endless fixes by the porter and too many call outs. The underlying problem as well as aged boilers is the addition of mixer taps/showers and shower units on a system that was not designed for this enabling back flow of mains pressure cold water down hot pipes into the chlorifier. We instigated a site wide inspection of all flats to identify possible flats that could be causing this. Then we set about a strategy to put the problem in the past). "

Mr B - Estates - 15/08/2012 "Regarding 'the Ringley Gateway' an owner commented that "I think it is a superb tool for both shareholder/leaseholders and directors in the different ways." "

Mr B - Estates - 30/08/2012 "Board is very pleased with the results, the best ever from any agent in any year. "

Mr E - Estates - 13/09/2012 "Thanks for your input to the meeting on Wednesday evening; as Simon said it was the most helpful contribution we have ever received. (At an AGM there were mixed views about introducing CCTV on site. Some owners didn't like the idea of being recorded as they entered and left the site. We explained that CCTV would be positioned on the sites weak spots, without having to focus on entry points etc. Owners responded by seeming to like the idea and consented to leaving the item on the AGM agenda. Ringley are taking a proactive role in managing the site and by advising the site, more items are pushing forward with the majority of owners in agreement)."

Mr F - Estates - 19/09/2012 "Thanks for cutting the bushes back, looks a lot better and I don't get holly branch in my face when I come out of my front door. "

Mr V - Estates - 10/09/2012 "I got back from a business trip on Friday to find that the mirror has now been replaced. You showed the most impetus to get it sorted. Thank you for that. (We helped after a mirror was stolen). "