Customers Insights

Amjad Albalawi - Estates - 11/03/2023 "Karen provided a prompt and thorough response to my inquiry, demonstrating her expertise in the subject matter. Her communication skills were outstanding, with her message being clear and concise while still being informative and detailed. What impressed me most about Karen's response was her friendly and professional demeanor. She was courteous and accommodating, taking the time to address all of my questions and concerns. It was clear that she truly cares about providing excellent customer service and ensuring customer satisfaction. Thanks for your help, Karen!"

Irena Paxton - Estates - 06/03/2023 "I am impressed by the massive improvement in communication with leaseholders and residents at Prospect Place since Kathryn's appointment as Manager. Previously, as far as I know, communication was with leaseholders only and those of us who are not leaseholders felt left out. Kathryn has been approachable and friendly since Day 1."

Karen Rix - Estates - 02/03/2023 "I would like to confirm the experiences of Vicky, who lives at Prospect Place, Cardiff - in relation to her positive communications with Kathryn Hughes, recently appointed Manager. I do hope that Kathryn enjoys her new role and isn't overburdened by managing such a large site. Keep up the great work Kathryn!"

Vicky - Estates - 22/02/2023 "Since taking over as the Ringley Manager at Prospect Place, Kathryn has made a huge positive impact. Having sought Kathryn’s help on number of matters that we were unfortunately facing, Kathryn has gone above and beyond in assisting us, even coming to speak to us face-to-face and making sure she took the time to to keep us updated on the progress. Kathryn responds to emails immediately and is extremely empathic and attentive. She has a plethora of knowledge based experience and compassion, which in that role is a rarity and so nice to finally have. The impact that Kathryn has had already is evident and we can see changes and improvements in abundance across Prospect Place - and may it long continue. Kathryn is refreshing and pragmatic, and having resided here since 2009, Kathryn has finally shown us what has been missing from the incumbent management company at Prospect Place."

Diane Broughton - Estates - 11/02/2023 "Excellent, friendly help from all Concierge Staff, especially Amanda, Prospect Place, Cardiff, nothing too much trouble, Well Done!"

Phil Johnson - Estates - 06/02/2023 "This is a personal review for Dan the caretaker & valued part of the Ringley FM Team at Prospect Place. Dan is always visually active on site dealing with the many site related maintenance demands. Always has a positive , pleasant attitude & is much appreciated by the residents."

Richard Phillips - Estates - 30/01/2023 "I was ready to mark this way down but Ringley really redeemed themselves. Basically I'd changed address and Ringley did not update it and then wanted to charge me for letters that did not get to me. I queried it and they would only refund one of the charges, luckily the person who responds on here was able to sort it out and confirm the charges had been removed and refunded. Was frustrating when no one originally responds and then when you call they have a 'computer says no' attitude but there are the great staff there who will then help you and resolve issues - Special thanks to Natalie. Would also say as well that while Ringley head office can be not great the local staff are fantastic, the ones at the development I live at are so friendly and do a great job."

Hannah Wilkinson - Estates - 22/01/2023 "Excellent in supporting in an emergency at an issue in amity court. Jess and Mike came straight over when I contacted on a Friday night following a leak due to a burst pipe. I’m impressed with how organised and professional they were supporting the issue after hours. Jess continued to support the following day sorting out contractors to get the issues sorted on the Saturday and kept me informed constantly Five star service and support"

Huw Davies - Estates - 17/01/2023 "Ringley have transformed our experience o owning a flat in a development with cladding issues. They have brought expertise and dedication and with it hope and a way ahead for us. Thank you to the team working on Prospect Place Cardiff."

Helena Robbins - Estates - 18/01/2023 "I would like to thank Mary-Anne Bowring and the team for all the hard work and expertise that has gone into getting Prospect Place through the ESW1 certification and fire issues. It has been a very difficult time but without them and Prospect Place Management we wouldn't be where we are today. Keep up the hard work you are really appreciated"