Customers Insights

Mystery - Estates - 07/06/2023 "I recently was to receive a delivery which showed delivered in the tracking but the picture didn't show outside my door. I mentioned this to the concierge, Sam, on site in Prospect Place Cardiff, he took my details and offered to check the building for me. He managed to find my parcel and delivered it back to me, hes always a pleasure to speak to & does a great job here as its not the first time I've had a problem and needed to speak to him. Always friendly as well, asset to the company! Thanks!"

Subir Misra - Estates - 16/05/2023 "On Sunday 18 December, the weather was atrocious and the rain was exceptionally heavy and the corridor outside my apartment had a very bad leak causing the entire length to be flooded. I would like to say a massive thank you to Byron, Prospect place maintenance Mgr and his team for dealing with this incident professionally and quickly - getting the roof repaired, drying the corridor and my apartment. Byron was on a day off and also not well but still came to the rescue and didn’t leave the apartment till nearly 8pm Amazing service - thank you so much Byron"

Subir Misra - Estates - 16/05/2023 "A massive thank you to Dan, the maintenance engineer at Prospect Place, Cardiff Bay with his help and advice over some new light fittings in my apartment… I wanted to know what I had to buy and how to fit them safely …. Dans knowledge was fantastic. Dan also checked up on me to see I had successfully installed the light fittings.. Overall a really helpful, kind and knowledgeable guy always willing to help others…. Thank you."

Jane Lambert - Estates - 13/04/2023 "We would just like to thank Kathryn at Ringly at Ferry Court Cardiff for all her help an assistance. We have a problem with this paying in advance system which was initiated with Warwick Estates. It is so nice to be able to speak to somebody who actually knows what is going on. "

Amanda Kirk - Estates - 23/03/2023 "I find Ringley really pro-active, their dissemination of info is superb. I also find that they are very responsive when i have contacted them for additional info."

Miki Hiramoto - Estates - 20/03/2023 "I would like to thank staff in the venue especially concierge members particularly Ms. Karen Pendleton. Because of her kind and supportive attitude I could manage many things like reading meter, receiving parcels and booking hub. She can manage all those things really smoothly and quickly too. I could feel so safe and it is really good to have someone reliable at the front of the venue."

Amjad Albalawi - Estates - 11/03/2023 "Karen provided a prompt and thorough response to my inquiry, demonstrating her expertise in the subject matter. Her communication skills were outstanding, with her message being clear and concise while still being informative and detailed. What impressed me most about Karen's response was her friendly and professional demeanor. She was courteous and accommodating, taking the time to address all of my questions and concerns. It was clear that she truly cares about providing excellent customer service and ensuring customer satisfaction. Thanks for your help, Karen!"

Irena Paxton - Estates - 06/03/2023 "I am impressed by the massive improvement in communication with leaseholders and residents at Prospect Place since Kathryn's appointment as Manager. Previously, as far as I know, communication was with leaseholders only and those of us who are not leaseholders felt left out. Kathryn has been approachable and friendly since Day 1."

Karen Rix - Estates - 02/03/2023 "I would like to confirm the experiences of Vicky, who lives at Prospect Place, Cardiff - in relation to her positive communications with Kathryn Hughes, recently appointed Manager. I do hope that Kathryn enjoys her new role and isn't overburdened by managing such a large site. Keep up the great work Kathryn!"

Vicky - Estates - 22/02/2023 "Since taking over as the Ringley Manager at Prospect Place, Kathryn has made a huge positive impact. Having sought Kathryn’s help on number of matters that we were unfortunately facing, Kathryn has gone above and beyond in assisting us, even coming to speak to us face-to-face and making sure she took the time to to keep us updated on the progress. Kathryn responds to emails immediately and is extremely empathic and attentive. She has a plethora of knowledge based experience and compassion, which in that role is a rarity and so nice to finally have. The impact that Kathryn has had already is evident and we can see changes and improvements in abundance across Prospect Place - and may it long continue. Kathryn is refreshing and pragmatic, and having resided here since 2009, Kathryn has finally shown us what has been missing from the incumbent management company at Prospect Place."