Customers Insights

Mr C - Estates - 10/09/2010 "Excellent outcome Mary-Anne, thanks. (Planning permission achieved for the residents windows which enables us to regularise the position of all flats who have changed their windows without planning consent.) "

Mr S - Estates - 09/09/2010 "I would like to say a big thank you to Mo for his continued efforts over the last couple of months. He is always very helpful and works hard to ensure the job gets done. Keep up the good work Mo."

Mr P - Estates - 06/09/2010 "At Last BlockCare 200! Thank you Leaseholdersupport.co.uk for providing an answer to the problem of us trying to self-manage our block of flats. In the past we have tried Property Management companies, but we always thought as a small block we were charged too much, and that there was always a bigger block on their books demanding more time and attention than us! I have tried to self-manage in the past but I admit I don't have the knowledge needed to do so efficiently! Having joined Blockcare 200 I now feel that instead of trawling through the internet every time a leaseholder asks me a difficult question, I now have the advice and support I need to solve the problem all in one place – at www.leaseholdersupport.co.uk. I also dispensed with using a separate accountant and use the on-line Service Charge accounts. I feel more confident keeping the books and I’m definitely saving time. I feel at last that I am in control of things and won’t hesitate to recommend you. I would like to congratulate you on your Blockcare 300 package. I am more than impressed with your service and even better, we now pay a fraction of what we used to pay before joining you. We took out Blockcare 300 as although we liked the idea of self-management, neither I nor my fellow directors had the time or patience to chase outstanding debt, deal with payments or sort out the inevitable problems that kept arising. Your package keeps us in control, but gives us our time back. We have found the factsheets and letters particularly useful as we have been successful in sorting out a particular noise issue with these. With your help we had a step by step instruction on how to resolve this and it worked!"

Mr Y - Estates - 03/09/2010 "In terms of service so far I have been pleased with your knowledge base, the quality of our initial conversation via telephone, your prompt responses to email and the help you have given in terms of explaining the process and setting up appointments."

Mr R - Estates - 03/09/2010 "Lee, thank you very much for your help. Your advice and communication has been speedy and helpful. I would recommend you personally."

Mr M - Estates - 18/08/2010 "Please pass on our best wishes to Karen, who has been an asset to your team."

Mr R - Estates - 16/08/2010 "This is excellent news Sabrina. Well done on getting that piece of paper signed. Looking forward to your advice of the sale price."

Ms L - Estates - 13/08/2010 "I just wanted to take this opportunity to thank you for all your efforts and consistence in providing an efficient service. It has been so delightful to deal with you."

Ms C - Estates - 13/08/2010 "You are an absolute star! Thank you so, so much for all your help (went the extra mile with leak/insurance.)"

Mr H - Estates - 12/08/2010 "Thank you for your great services, it was a pleasure dealing with you."