Customers Insights

Ms W - Estates - 26/07/2011 "Katie promptly replies and gets things done - fantastic!"

Ms D - Estates - 21/06/2011 "Mary-Anne, I have to say your staff have been extremely patient and helpful. "

Mr M - Estates - 08/08/2011 "Hi Lockie, I just want to drop a quick note to you and the rest of the team for all your excellent efforts this year."

Ms R - Estates - 26/07/2011 "Hi Jason, I just wanted to thank you and Mary-Anne for hosting the meeting yesterday. It was probably one of the most constructive we've had for ages. I know we're a troublesome bunch so thanks for sticking with us and please also pass on my regards to Mary-Anne who did an impressive job cutting through emotional issues and giving us the range of options available in order to move on. I am grateful that she's offered to be the mediator between the two sides and am hopeful that this may settle the outstanding issues."

Ms N - Estates - 29/07/2011 "Thanks Charlotte, that's good to know. Can I just say I've been really impressed with everything so far, particularly the communications!"

Mr A - Estates - 12/04/2011 "Dear Nick and Team, thank you for this communication. I will be using this facility in the future. A very useful idea."

Ms H - Estates - 21/03/2011 "Robert, thank you! That put a smile on my face and thanks for always being able to help me and my weird questions, have enjoyed living in that flat a lot! "

Mr S - Estates - 07/06/2011 "Thank you for your assistance with this. Your prompt attention with this was appreciated. "

Ms D - Estates - 14/06/2011 "First of all thank you for your hard work and patience, which is much appreciated."

Mr C - Estates - 07/06/2011 "Firstly, thanks for all those putting effort into keeping the property up to the high standards we expect, the more effort that is put in, the more chance we have of keeping the place looking great and therefore properties holding their value. "