Customers Insights

Mr H - Estates - 19/05/2011 "My pleasure! (nice flowers), Cheers (for suggesting that as well as us sending out contact detail forms to owners, so they can update these to ensure we have their latest contact information, it would be useful if owners could update their contact details on the Gateway as well."

Ms A - Estates - 05/05/2011 "Hi Shabana, Yes, Jo came to see me this morning & explained that they would leave the carpets in place whilst painting the walls & door frames & then pull it up when they're ready to proceed with painting the skirting boards - that makes complete sense. It's going to look fantastic when it's done. That's very much for helping to pull this together."

Mr W - Estates - 03/05/2011 "I would like to say thank you for re-instating the clamping system to the development. It helps keep the site tidy and looking nice rather than seeing a mass of cars parked in a free for all fashion. On a separate note, I would like to thank you for sending out a letter regarding noise complaint due to laminate flooring. "

Mr T - Estates - 27/04/2011 "Thanks for your help. I, and other residents also I am sure, certainly appreciate the attention and assistance you have provided since taking over our account."

The Board At Antrim Mansions - Estates - 21/04/2011 "We are grateful to Ringley, and yourself, in particular for administering this policy - it is not easy to change a culture but we are slowly getting there. Thanks once again on behalf of the board. "

Mr & Ms G - Estates - 21/04/2011 "I must congratulate you on the excellent service provided by a member of Ringley’s staff last Friday night when a very serious water leak developed in our block... I will not hesitate to say that Ringley’s response to the crisis was second to none. In conjunction with your recommended contract plumber we managed to escape serious flooding. "

Ms M - Estates - 21/04/2011 "I would be very confident that Ringley will look after the owner's interests in managing 41 Millharbour. I have always found them to be efficient and prompt in communicating information to me, particularly in recent times re. the problems with the balcony areas. I think they supply a very good service."

Resident At St. Christopher's Court - Estates - 21/04/2011 "I wanted to write to you and let you know that I have been very impressed with the level of service I have received. I have been kept well informed throughout recent procedures to arrange repair work... I have no doubt that there will be further issues as there are with most properties and it is comforting to know that there is someone 'on top of things' on whom we can rely. "

Mr J & Ms W - Estates - 21/04/2011 "A big thank you to you for being so helpful and for working late to help speed up our house buying. This was really appreciated by us stressed first time buyers!"

Resident At Bryan Ave - Estates - 21/04/2011 "Thank you so much for your skillful negotiation in relation to acquiring the freehold. From our initial conversation I had great confidence that you would handle the negotiations very well. We have now completed the purchase and thank you for your efforts in smoothing the way. "