Customers Insights

Mr K - Estates - 31/07/2013 "I think we got good updates and it seems to me that we’re coming to the end and can see the light. I’m happy with the explanations on the accounts and thanks for the additional colour below on increase. Thanks again for the way you’re running our site. It’s appreciated as you could hear last night from various residents. (Feedback after the AGM)."

Mr B - Estates - 30/07/2013 "Firstly thanks for the current upkeep of the estate. I know it's over a year since Ringley took over, but you can see the difference in the gardens, cleanliness of public spaces and general correspondence is far better than the previous management company. "

Mr B - Estates - 25/07/2013 "Director, at the meeting thanked Lisa for her hard work, looking after and caring for the site. Lisa took over and got the works completed with 9 months. They look forward to working with Lisa in the future."

Elite Fire Protection Ltd - Estates - 24/07/2013 "It's very kind of you, thank you. That's super. Thank u so much for that. That was a job I was putting off but you sorted it all out. You're a superstar. Thank you very much. (Giving details of who Property Managers were for various sites as they wanted to send renewal quotes in relation to a number of fire alarms and emergency lights)."

Mr C - Estates - 10/07/2013 "Hi Mitun, Thank you very much for dealing with my request so quickly. I am pleased to advise that the car was moved yesterday evening. I am really impressed by how fast you have dealt with this matter and the level of service provided. "

Mr C & Mr T - Estates - 06/07/2013 "The last year has not been without its issues. What has impressed us particularly are the points: 1. Mitun always responds promptly and sets out what the possible solutions will be and, where possible, a timescale for dealing with problems. 2. Once a situation is 'in the pipeline' he has always then kept us informed. There is nothing so anxious making as a feeling that 'the line has gone dead' and therefore not knowing whether or not someone out there is actually still mindful of the situation. 3. His approach is always courteous and friendly whilst remaining professional. One senses that one is relating to a human being and being treated with respect and understanding whilst remaining at a high professional level. He clearly thinks things through and is capable of acting. Mitun is, in our opinion, a very good front man for your company, efficient, professional, personable. "

Kingsgate Developments (contractor) - Estates - 03/07/2013 "You have been very helpful and took the trouble to get back to me."

Ms C - Estates - 02/07/2013 "I just wanted to drop you a line to express my appreciation of the speed and efficiency of Debra Date, who I spoke to on the phone yesterday, when she very quickly pulled together some information regarding a long standing problem we have been experiencing at our property. I now feel I have enough of an overview on how things stand to see an end to what has taken an age to sort out."

Ms K - Estates - 19/06/2013 "Hi Katie, Lisa always seems to care about the building. Some peoples' attitude (not at Ringley) is that as long as they're getting their money they don't care. I never feel that way with Lisa. "

Mr L - Estates - 17/06/2013 "I note that you have included an A3 print out of the budget and breakdown of reserve B demand, and I just wanted to say that I have found it extremely informative - it has the right level of details and given the currently high level of demands it is very useful for us owners to figure out what is the run-rate, what is a one-off and what we are actually paying for. If one bothers to read it that is! I have also found the letter you attached on the front very useful. I hope that you will keep this piece of good work going in the future. "