Ringley is a silver standard Investor in People and national training award winner we have set out the learning blocks to grow professionals. Applicants will need a full driving licence as we expect our Property Managers to build a relationship with our Clients via regular site visits. 

Salary: based on experience (bonus & profit share)

Job Type: Full-time,

Permanent Salary: £25,000 to £29,500/year

HOW TO APPLY:

Proactive people should phone Mary-anne Bowring on 0207 428 1976 or 0797 4241636 (anytime)

Ringley Chartered Surveyors is an equal opportunities employer: Ringley House, 1 Castle Road, London NW1 8PR

Preparing for your interview: The core competencies we will be seeking includes (1) commercial focus, detective skills (research & audit trail) (2) leadership: man management, customer leadership (3) finance : budgeting, accounts presentation (4) law : leases, RTM, enfranchisement (5) building pathology : repairs, cost:value, strategy 

QUESTIONS

Do you have a clean driving license? 

Can you set a budget for the insurance, cleaning, etc...? 

And manage spending? 

Do you have 4+ years in a decision-making role? 

Can you ask the right questions to diagnose where a leak might be coming from? 

Are you comfortable reading contracts and leases?

MORE ABOUT RINGLEY

Ringley is a multi-award winning multi-practice property team based in Camden Town, Manchester, and Cardiff Bay comprising Chartered Surveyors, Engineers, Solicitors, Valuers, PropTech, Lettings, Block Management, and Final Accounts and staff on-site throughout the UK. Ringley’s success would be impossible without our passionately committed team. We expect 5-star service and to achieve this look after our people.

Ringley's customer focus sets a benchmark in the industry; we support people who live in communal environments: leaseholders in newly built homes, owners who have bought their freehold, and those in the private rented sector.

All our teams whether they are Relationship Managers, Property Managers, Legal Officers or Chartered Accountants have to be creative problem solvers to deliver solutions to those who come to us for advice.

In property, it is all about helping owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease and day-to-day what is theirs to repair and what will be covered by the service charge... At Ringley, each Leasehold Block Portfolio Manager is supported by their own Legal Officer and Final Accounts Officer and is supported by our Treasury and Customer Support Teams.

Right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us, this meant respect, listening, and learning. We later wrote these up as our core values and in 2010, we introduced a 'money back guarantee'.

A Junior Relationship Manager is a boundary-spanning role, supported by a Legal Officer, our Inbound, Outbound, and Finance Helpdesk Teams you will be the face that homeowners look to so they can understand their building accounts, trace repairs, plan for decorations, buy the freehold, extend their lease and day-to-day management. 

Required Skills:

-  4+ years in a decision-making role

- Real customer leadership skills

- An aptitude for numbers

- A logical, practical approach

- Educated to at A level or degree standard

Responsibilities

What You’ll Be Doing Day To Day

- Thinking about your portfolio, the contractors that work on it, the equipment to be looked after, the insurance you will need to have in place, the housekeeping standards to maintain, and a strategy for cyclical works.

- Meeting with Clients to advise them what should happen when (compliance & planned maintenance) and help them make decisions,

- Meeting Contractors on site to negotiate contracts, check work done, and arrange quotes.

- Auctioning issues from site reports, meetings, and defects reported

- Considering planned preventive maintenance from a building pathology view as well as what the lease allows, checking statutory consultation requirements and funds available.

- Managing building risks: Insurance, Asbestos, Fire, Health & Safety, Water Chlorination, Plant, Flues etc…

- Keeping an eye on cash flow, reviewing arrears and payments due, and instructing your Legal Officer to get the money in.

- Preparing annual budgets for Client sign-off.

Ideal candidates

Suitable transferable skills might have been gained in these roles:

Account manager, customer service supervisor, housing officer, lettings manager, property manager, insurance handler, building manager, banker, asset manager, and facilities manager. Suitable experience must be in a customer-facing role and you will need to demonstrate that your experience involves customer decision-making and a commercial focus.

HOW TO APPLY:

Proactive people should phone Mary-Anne Bowring on 0207 428 1976 or 0797 4241636 (anytime) and we only recruit proactive people

Ringley Chartered Surveyors is an equal opportunities employer: Ringley House, 1 Castle Road, London NW1 8PR     

The Estate Management Team is at the heart of the Ringley Group, with every department closely connected to its work. Much of the organisation’s income stems directly from management activities, including site staff and cleaning contracts, legal services, insurance valuations, major works, building safety, and service charge accounts.

Ringley stands out from other property management companies through complete transparency with leaseholders and by offering all essential property services under one roof. Estate management not only supports the wider Group but also strengthens the case for consolidating services with us.

While not always glamorous, estate management often involves sensitive and personal matters. A supportive, collaborative office culture is essential to keep the team motivated, valued, and performing at its best.

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions.  Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)

ARE YOU a good detective, a great administrator, practical, decisive, financially savvy?

DO YOU like property, like people and have the tenacity to get things done? 

CAN YOU read contracts, make decisions and manage and track multiple things?

If you got THREE Yesses, then we think you’d be a great Property Manager - Then we think you’d be a great Property Manager.

The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.

The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers. By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.

The Role
The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.   
The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers.    By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.  We recruit transferable skills:  previous successful applicants have come from a variety of backgrounds including banking, teaching, hotel management, lettings, estate agency.

Interested? Proactive people should call Mary-anne Bowring on 0797 424 1636 (anytime) And, you can apply apply by clicking the button below:

Proactive people should phone Mary-anne Bowring on 0207 428 1976 or 0797 4241636 (anytime) OR CV’s to email below
 

What does a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) do?

The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.   
The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers.  

 By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.
We recruit transferable skills:  previous successful applicants have come from a variety of backgrounds including banking, teaching, hotel management, lettings, estate agency.

A Property/Portfolio Manager is a boundary-spanning role, supported by a Legal Officer, our Inbound, Outbound and Finance Helpdesk Teams you will be the face that homeowners look to so they can understand their building accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management.

We recruit people who: are proactive & focus on delivering, do what they say they are going to do, want to make a difference, believe their work makes a difference, know how to exceed expectations, enjoy delivering service personally, are self motivated, want to educate & improve themselves.

Generate recommendation and add on’s Key Responsibilities/Tasks

• Provide solutions to those coming to Ringley for advice.

• Share knowledge and support the learning of other team members. 

• During your first Ringley year to build up a portfolio to hit margins to enable you to take part in profit share thereafter.

• Keep Clients assets adequately and competitively insured:

• Meet/exceed Ringley’s Service Level Agreement insofar as they relates to your role: Site Visits & Meetings and Accounts being the main items

• Benchmark repairs against (a) the lease (b) insurance (c) Section 20 limits (d) the budget (e) reserves.

• Signpost owners who need to make insurance claims

• Raise Works Orders to the right cost centre: budget, reserves, owner recharges and insurance. Authorise expenditure, getting the Vat rate right on utilities and checking insurance claims proceeds are received before paying out

• Manage building risks: Asbestos, Fire, Health & Safety, Water Chlorination, Plant, Flues etc….. advising clients of statutory and lease requirements where necessary and keep abreast of changing legislation • Instruct your Ringley Legal Officer to deliver success on : Arrears, disputes, sales packs, resolutions etc….

• Instruct and manage 3rd parties work on site checking with Clients, or contractors job sheets, photos, site visits or inspecting as necessary to achieve results

• Monitor and improve margins on your portfolio

• Carry out a strategic review your portfolio (at least quarterly) covering the following topics: Cash flow, Budget: Variance, long term/large arrears, deficits/surpluses

• Prepare service charge budgets in good time meeting and agreeing these with Clients and creating a strategic 10 year plan

• Contribute to overall company wide quality improvements. Working to achieve great audit trail of the work you do.

The core competencies we seek are: (1) Commercial focus: audit trail and policy 1st (2) Leadership: by example: using your persuasive skills to seek out the information you need from others (3) Finance: understanding budgets, demands and statements (4) Law: leases and tenancies (5) Building pathology: repairs & maintenance strategy 

What are the roles of a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)?

Essential Skills and Experience
The ideal applicant will bring the following to the role:
•    5+ years in a decision making role
•    experience of Client meetings and presentations
•    someone who knows what things cost
•    problem solving skills
•    good numeracy and administrative skills 
•    a full driving licence

What is the candidate specification for a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)?

Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) jobs located at London

Salary Scale          Manager  £31-42K   with bonus & profit share
Junior Manager    £25-28K
Job type               Permanent RICS career position
Grade                   Prime Portfolio (high net worth Clients)
Reports to            Team Leader
Responsible for    Developing & delivering Client strategy and asset management

Working as Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) at Ringley Limited

You will be responsible for a profitable portfolio and to put in place a long term strategy for each building, to budget, plan reserves and manage risks.

Clients will need you to research and present solutions, to price works and they will rely on your leadership to plan building works and advise on building policy. This means reading leases and contracts, being able to understand expenditure reports and financial trends.

You’ll be need to be very organised, good at multi-tasking and able to ask questions to find a way forward on a wide range of issues.

The Estate Management Team is at the heart of the Ringley Group, with every department closely connected to its work. Much of the organisation’s income stems directly from management activities, including site staff and cleaning contracts, legal services, insurance valuations, major works, building safety, and service charge accounts.

Ringley stands out from other property management companies through complete transparency with leaseholders and by offering all essential property services under one roof. Estate management not only supports the wider Group but also strengthens the case for consolidating services with us.

While not always glamorous, estate management often involves sensitive and personal matters. A supportive, collaborative office culture is essential to keep the team motivated, valued, and performing at its best.

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions.  Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

Based in Camden Town, Building Surveying & FM at Ringley, are a multi-disciplinary, well-established and growing team, of professionals with excellent integration with others across the wider business.   As part of our ongoing growth; we seek talented, driven, passionate and proactive Chartered Surveyors or Assoc RICS to join us, with an ability to thrive in a dynamic, rapidly changing environment, where no two days are the same and play an integral part within the team.  Support will be given in your professional development alongside your role. 

In return, after a qualifying period, you will be entitled to Company Pension and a salary, including Profit Related Pay (PRP), that could reach £65,000-£70,000, depending on your fee earning potential.  As a fee earner you get 30% of any fees billed over target (3.25 x base salary).  The majority of work is generated is in-house and we have plenty, so there could not be a more secure long term job!

If you’re ready to take your career to the next level and you have excellent communication, interpersonal and problem-solving skills, with the ability to manage time effectively and work in an organised and methodical fashion, with high levels of attention to detail; then get in touch to join our growing, dynamic and ambitious team.

Inspection and writing specifications for refurbishment/repair works.

• Contract Administration under JCT for refurbishment/repair projects.
• Inspection and defect analysis and reporting.
• Advise Estates team preparing budgets, by estimating the cost of planned future works.
• Inspection and preparation of CapEX plans, to highlight necessary works over next 10 years.
• Client-facing meetings, writing up minutes and following up on actions arising.
• Full Building Survey and HomeBuyers Reports.
• Fire Door Inspections and Fire Risk Assessments (training provided as necessary).

In addition, you will work closely with the leader of the Estates team and individual Property Managers, as a source of technical expertise which in turn, generates the majority of our workload. 

You will be responsible for organising your own time methodically, with attention to detail and the ability to be proactive, self-motivated and commercially minded, to produce accurate quality reports and communications, to generate targeted fee levels consistently. 

In return, we will support, guide and provide training for personal and continuing professional development.

• Live within a commutable distance and have the right to work in the UK.
• Have good written and interpersonal skills.
• Have good building pathology skills.
• IT literate and able to complete own administration tasks.
• Experienced in JCT Contract Administration project documentation and dealing with contractors.
• Experienced in specifying methods, materials and quantities and running tender processes.
• Have an understanding of CDM and the defined role of Principal Designer.
• Experienced in running/attending Client meetings and conveying eloquent and clear advice.
• Have a good understanding of current Building Regulations and Fire Safety Legislation.

• Building Surveyor 4 years PQE MRICS or Assoc RICS with at least 5 years relevant experience.
• Full and clean driving licence.
• IT literate - specifically Excel and Word proficient.

If you are ready to take your career to the next level and you have excellent communication, interpersonal and problem-solving skills, with the ability to manage time effectively and work in an organised and methodical fashion, with high levels of attention to detail; then get in touch to join our growing, dynamic and ambitious team.

Check our website 

Ringley.co.uk

Building Surveying

Ringley Building Surveying provides Building Consultancy advice, including Building Pathology / Defects advice, Section 20 'Major Works', including design, specification, tendering, and contract administration. We also provide Capital Expenditure 'Cap Ex Plans', Licenses to Alter, Reinstatement Cost Assessments, Level 1-3 Building Surveys, Asbestos Surveys, Dilapidations, and general building consultancy matters. Ringley Ltd and Ringley Asset Management are our mainstay clients, but we also work with external commercial clients and residential block managers, and Private Domestic Clients. 

Ringley Fire Consulting Services is our dedicated sister company devoted to matters of fire safety stemming from the implications of the Building Safety Act (2022). Ring-fenced under specialist PI cover, we carry out Fire Door Inspections (FDIs), Fire Risk Assessments (FRAs), Building Safety Cases (BSCs), and can act as Principal Designer to the Building Safety Regulator (BSR) for matters of building control on high-risk buildings (HRBs). We can also advise on 'the golden thread' and are ready to spring into action when problems arise, such as when enforcement notices are served by Local Fire Services or when Critical Fire Safety devices fail and become reportable incidents. 

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions.  Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

Senior Property Manager - Block Management NW1

New role for a Senior Property Manager who has experience of big budgets, refurbishment programmes and Developers, with some prior people management experience and a demonstrable track record of Client leadership/turnaround, When we say special, what we imagine is someone with energy, who knows their stuff and is the natural choice to rely on when difficult things need to get done. Being the sensible focused sort, this person cuts through the drama, finds the positives and step by step makes light work of resolution.

This person will lead by example, understand risk and have a commercial focus. Great listening skills will accompany the ability to explain things simply to get the decisions needed from Clients. So what is the opportunity? We're looking to create a New Developments team and to appoint a Senior Property Manager to mentor and coach others. You'll hold a handful of key properties yourself and manage others through your people, whilst retaining control of Client relationships.

How to apply:

If you would like to be part of something special...... Call CEO Mary-Anne Bowring any time on 0797 4241636.

A track record of attending Developer meetings, Block handovers and 1st AGMs will have honed your political skills. Advanced excel skills mean that you'll be able to evaluate and prepare new build proposals, setting who should pay what, and tender for services to achieve best value. At Ringley we support our clients, simply by making a difference one leaseholder at a time.

A track record of attending Developer meetings, Block handovers and 1st AGMs will have honed your political skills. Advanced excel skills mean that you'll be able to evaluate and prepare new build proposals, setting who should pay what, and tender for services to achieve best value.

At Ringley we support our clients, simply by making a difference one leaseholder at a time. We would expect you to be the type who can make that difference. This is a new role for growth, to strengthen our team of property specialists. We're preparing for a growth spurt and need some extra talent.

We're based in Camden Town, and are easily reached via: - the Northern line, - Kentish Town Thameslink, - Camden Road over rail, and - Kentish Town West

The Estate Management Team is at the heart of the Ringley Group, with every department closely connected to its work. Much of the organisation’s income stems directly from management activities, including site staff and cleaning contracts, legal services, insurance valuations, major works, building safety, and service charge accounts.

Ringley stands out from other property management companies through complete transparency with leaseholders and by offering all essential property services under one roof. Estate management not only supports the wider Group but also strengthens the case for consolidating services with us.

While not always glamorous, estate management often involves sensitive and personal matters. A supportive, collaborative office culture is essential to keep the team motivated, valued, and performing at its best.

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions.  Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

Location: Eda, Salford Quays

Hours: 7pm-7am (4 on/4 off shift pattern)

Salary: £29,000 per annum

Job Description:
We are seeking enthusiastic Resident Services Assistant to join our team. This full-time role supports the General Manager and Assistant General Manager in ensuring a seamless experience for residents.

Eda is a pet-friendly Build-to-Rent (BTR) community featuring 290 apartments in the heart of Salford Quays. Our residents enjoy stunning city views alongside high-end amenities, including two external terraces, a spacious gym, a cinema, co-working spaces, "The Den," and a private dining room.

We are a small, dedicated team committed to delivering exceptional customer service, ensuring Eda remains the #1 rated development in the North West. We believe in teamwork, attention to detail, and going the extra mile for our residents.

What We're Looking For

We are looking for someone who is:

• Professional, approachable and customer-focused
• Reliable and comfortable working independently overnight
• Calm and confident when dealing with challenging situations
• Observant, proactive and security-conscious
• Able to recognise and respond appropriately to health & safety risks
• Confident dealing with residents, visitors and contractors
• Comfortable working with CCTV and access-control systems
• Organised and able to maintain accurate records
• Physically able to undertake patrols and cleaning duties
• Able to follow procedures while also using good judgement when dealing with unexpected situations

Previous experience in Build-to-Rent, residential property, concierge, security, hospitality, facilities management or customer service would be advantageous.

The Person

Above all, we are looking for someone who takes pride in the building they work in.

You will be trusted to work independently overnight, make sensible decisions, identify issues before they become problems and ensure residents wake up to a building that is safe, clean, secure and well presented.

If you are someone who is reliable, proactive, professional and genuinely enjoys providing great service, we'd love to hear from you.

Key Responsibilities

Resident & Concierge Services

• Provide a professional, friendly and welcoming overnight concierge service.
• Assist residents and visitors with queries and reasonable requests.
• Maintain a visible presence throughout the building.
• Deal professionally with resident concerns, noise and anti-social behaviour.
• Support residents during emergencies or incidents.
• Maintain accurate records of incidents, requests and important information.
• Complete a detailed handover to the day team at the end of each shift.

Security & Building Safety

• Monitor access to the building and prevent unauthorised entry.
• Monitor CCTV and access-control systems.
• Carry out regular internal and external patrols.
• Challenge inappropriate or suspicious behaviour professionally and safely.
• Report suspicious activity, security concerns and incidents to management and relevant security partners.
• Ensure only authorised residents, visitors and contractors gain access to the building.
• Respond appropriately to alarms, incidents and emergencies.
• Maintain accurate incident and security records.
• Preserve and report relevant CCTV footage following incidents.

Health & Safety / Fire Safety

• Maintain a strong awareness of health and safety throughout the building.
• Carry out regular checks of communal areas, entrances, stairwells, corridors and external areas.
• Identify, report and where possible remove hazards that could present a risk to residents, visitors or colleagues.
• Ensure fire escape routes, exits and access routes remain clear.
• Report defects, damage, leaks, lighting issues and other hazards promptly.
• Follow all fire safety, emergency and evacuation procedures.
• Act as a Fire Warden where trained and required.
• Respond appropriately to fire alarms and other building emergencies.
• Complete relevant health & safety and building checks as required.
• Ensure contractors or visitors working overnight comply with site safety requirements.
• Escalate any serious or immediate risks to the appropriate management or emergency service.

Cleaning & Building Presentation

• Maintain high standards of cleanliness and presentation throughout the building.
• Clean reception, entrances, corridors, lifts, stairwells and communal areas.
• Sweep, mop and vacuum floors where required.
• Clean and sanitise high-touch areas such as door handles, lift controls and reception surfaces.
• Bin management and maintain clean and tidy refuse areas.
• Remove litter from internal and external communal areas.
• When needed clean and maintain resident amenity spaces, including gyms, lounges and other shared facilities.
• Deal promptly with spillages and other cleanliness or safety issues.
• Carry out additional cleaning following incidents or resident events where required.
• Report maintenance, cleaning or presentation issues to management.

Building Operations

• Monitor the condition of communal areas and resident facilities throughout the night.
• Report maintenance issues, damage and defects.
• Assist with basic tasks where appropriately trained.
• Monitor plant, equipment and building systems where required.
• Support contractors, emergency services and management when attending the building.
• Follow all company policies, procedures and building-specific SOPs.
• Ensure all relevant information is accurately recorded for the day team.

Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.

As the Resident Leasing Specialist, you will lead the leasing performance of one of our Build-to-Rent communities, driving occupancy, revenue and resident satisfaction through exceptional customer service and sales leadership.

You will be responsible for delivering an outstanding customer journey from initial enquiry through to move-in, whilst coaching and supporting the on-site lettings team to achieve leasing targets. Working closely with the Building Manager and Head Office teams, you will implement marketing initiatives, monitor market trends and ensure the community consistently outperforms the local market.

This is a fast-paced role requiring strong commercial awareness, leadership and a passion for delivering an exceptional resident experience.

As the Resident Leasing Specialist, you will lead the leasing performance of one of our Build-to-Rent communities, driving occupancy, revenue and resident satisfaction through exceptional customer service and sales leadership.

You will be responsible for delivering an outstanding customer journey from initial enquiry through to move-in, whilst coaching and supporting the on-site lettings team to achieve leasing targets. Working closely with the Building Manager and Head Office teams, you will implement marketing initiatives, monitor market trends and ensure the community consistently outperforms the local market.

This is a fast-paced role requiring strong commercial awareness, leadership and a passion for delivering an exceptional resident experience.

Key Responsibilities

Leasing & Sales

• Lead the leasing strategy to maximise occupancy, revenue and resident retention.
• Manage the full customer journey from enquiry through to move-in.
• Conduct apartment viewings, negotiate offers and convert enquiries into successful lettings.
• Ensure all enquiries are responded to promptly, delivering an exceptional customer experience.
• Monitor weekly and monthly leasing performance against KPIs.
• Identify opportunities to improve conversion rates and customer satisfaction.
• Oversee lease renewals and support resident retention initiatives.

Team Leadership

• Lead, coach and motivate the on-site lettings team.
• Deliver regular training, performance reviews and one-to-one coaching.
• Ensure company policies, processes and service standards are consistently followed.
• Foster a positive, collaborative and high-performing team culture.

Marketing & Business Development

• Develop and implement local marketing campaigns to generate enquiries.
• Build relationships with local employers, relocation agents and corporate partners.
• Work with the central marketing team to maximise online presence and lead generation.
• Monitor competitor activity, pricing and market trends, making recommendations where appropriate.
• Support launch campaigns and lease-up strategies for new developments.

Customer Experience

• Deliver a five-star customer experience at every stage of the resident journey.
• Ensure all apartments and communal areas are presented to the highest standard for viewings.
• Support resident engagement initiatives and community events.
• Handle customer feedback and resolve complaints professionally and efficiently.

Commercial Performance

• Work closely with senior management to achieve occupancy and revenue targets.
• Monitor pricing, incentives and leasing performance.
• Produce accurate weekly and monthly reports on enquiries, conversions, occupancy and market activity.
• Assist with budgeting and forecasting where required.

Compliance & Administration

• Ensure all tenancy documentation is accurate and compliant.
• Maintain accurate CRM and lettings systems.
• Ensure Right to Rent checks, referencing and compliance processes are completed correctly.
• Keep up to date with lettings legislation and industry best practice.

About You

You'll be an experienced lettings professional who combines commercial drive with exceptional customer service.

Essential Skills & Experience

• Experience within Build-to-Rent, residential lettings, PBSA, hospitality or luxury residential.
• Proven track record of achieving leasing and occupancy targets.
• Experience leading or mentoring a lettings team.
• Strong sales, negotiation and closing skills.
• Excellent communication and relationship-building abilities.
• Highly organised with strong attention to detail.
• Commercially aware with the ability to analyse performance data and market trends.
• Competent using CRM and property management systems.
• Full UK driving licence (if required).

What Success Looks Like

• Occupancy targets consistently achieved or exceeded.
• High enquiry-to-viewing and viewing-to-let conversion rates.
• Excellent resident satisfaction and customer feedback.
• Strong lease renewal and resident retention performance.
• Effective leadership and development of the lettings team.
• Exceptional presentation of the leasing office, apartments and community.

Our company uses a mobile cleaning management app, so applicants must be comfortable using smartphones and mobile technology.

You will be expected to:

• Clock in and out using the company app.

• View daily work schedules and rotas.

• Complete digital cleaning checklists.

• Record completed tasks.

• Upload photographs of completed work when required.

• Report maintenance issues and health & safety concerns through the app.

Full training will be provided on how to use the system.

The Ideal Candidate Will:

• Take pride in producing outstanding cleaning results.

• Be proactive and notice areas that require attention without being asked.

• Have a positive, can-do attitude.

• Be dependable and committed.

• Follow instructions while also working confidently on their own.

• Represent the company professionally at all times.

• Be willing to learn new cleaning techniques and company procedures.

• What We Offer

• Competitive hourly rate.

• Full training and ongoing support.

• Uniform provided (where applicable).

• Opportunities for additional hours.

• Friendly and supportive management team.

• Career development opportunities within a growing company.

If you are hardworking, reliable, and passionate about delivering exceptional cleaning standards, we would love to hear from you.

Apply today and become part of our professional cleaning team serving Manchester and Salford.

Key Responsibilities:

• Carry out daily commercial cleaning to a high standard.

• Perform deep cleaning when required.

• Clean and polish glass, mirrors, stainless steel, lift doors, and lifts.

• Vacuum, sweep, mop, and maintain all floor surfaces.

• Clean kitchens, washrooms, offices, communal areas, stairwells, and entrances.

• Dust and sanitise all high-touch points.

• Empty bins and replace liners.

• Restock washroom consumables.

• Ensure all work areas are clean, safe, and presentable.

• Follow cleaning specifications, schedules, and site rotas.

• Use the correct cleaning chemicals and equipment in line with COSHH regulations.

• Report maintenance issues, damages, or health and safety concerns promptly.

• Complete all allocated tasks within the required timescales.

What We're Looking For
Essential Requirements:

• Previous commercial cleaning experience.

• Experience in deep cleaning.

• Excellent attention to detail.

• High standards of cleanliness and presentation.

• Ability to work independently and use your own initiative.

• Good time management and organisational skills.

• Able to multitask and prioritise workload.

• Reliable, punctual, and trustworthy.

• Good communication skills.

• Flexible approach to work.

• Willingness to learn and continuously improve.

• Right to work in the UK.

• Technology Requirements

Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.