Ringley is a silver standard Investor in People and national training award winner we have set out the learning blocks to grow professionals. Applicants will need a full driving licence as we expect our Property Managers to build a relationship with our Clients via regular site visits. 

Salary: based on experience (bonus & profit share)

Job Type: Full-time,

Permanent Salary: £25,000 to £29,500/year

HOW TO APPLY:

Proactive people should phone Mary-anne Bowring on 0207 428 1976 or 0797 4241636 (anytime)

Ringley Chartered Surveyors is an equal opportunities employer: Ringley House, 1 Castle Road, London NW1 8PR

Preparing for your interview: The core competencies we will be seeking includes (1) commercial focus, detective skills (research & audit trail) (2) leadership: man management, customer leadership (3) finance : budgeting, accounts presentation (4) law : leases, RTM, enfranchisement (5) building pathology : repairs, cost:value, strategy 

QUESTIONS

Do you have a clean driving license? 

Can you set a budget for the insurance, cleaning, etc...? 

And manage spending? 

Do you have 4+ years in a decision-making role? 

Can you ask the right questions to diagnose where a leak might be coming from? 

Are you comfortable reading contracts and leases?

MORE ABOUT RINGLEY

Ringley is a multi-award winning multi-practice property team based in Camden Town, Manchester, and Cardiff Bay comprising Chartered Surveyors, Engineers, Solicitors, Valuers, PropTech, Lettings, Block Management, and Final Accounts and staff on-site throughout the UK. Ringley’s success would be impossible without our passionately committed team. We expect 5-star service and to achieve this look after our people.

Ringley's customer focus sets a benchmark in the industry; we support people who live in communal environments: leaseholders in newly built homes, owners who have bought their freehold, and those in the private rented sector.

All our teams whether they are Relationship Managers, Property Managers, Legal Officers or Chartered Accountants have to be creative problem solvers to deliver solutions to those who come to us for advice.

In property, it is all about helping owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease and day-to-day what is theirs to repair and what will be covered by the service charge... At Ringley, each Leasehold Block Portfolio Manager is supported by their own Legal Officer and Final Accounts Officer and is supported by our Treasury and Customer Support Teams.

Right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us, this meant respect, listening, and learning. We later wrote these up as our core values and in 2010, we introduced a 'money back guarantee'.

A Junior Relationship Manager is a boundary-spanning role, supported by a Legal Officer, our Inbound, Outbound, and Finance Helpdesk Teams you will be the face that homeowners look to so they can understand their building accounts, trace repairs, plan for decorations, buy the freehold, extend their lease and day-to-day management. 

Required Skills:

-  4+ years in a decision-making role

- Real customer leadership skills

- An aptitude for numbers

- A logical, practical approach

- Educated to at A level or degree standard

Responsibilities

What You’ll Be Doing Day To Day

- Thinking about your portfolio, the contractors that work on it, the equipment to be looked after, the insurance you will need to have in place, the housekeeping standards to maintain, and a strategy for cyclical works.

- Meeting with Clients to advise them what should happen when (compliance & planned maintenance) and help them make decisions,

- Meeting Contractors on site to negotiate contracts, check work done, and arrange quotes.

- Auctioning issues from site reports, meetings, and defects reported

- Considering planned preventive maintenance from a building pathology view as well as what the lease allows, checking statutory consultation requirements and funds available.

- Managing building risks: Insurance, Asbestos, Fire, Health & Safety, Water Chlorination, Plant, Flues etc…

- Keeping an eye on cash flow, reviewing arrears and payments due, and instructing your Legal Officer to get the money in.

- Preparing annual budgets for Client sign-off.

Ideal candidates

Suitable transferable skills might have been gained in these roles:

Account manager, customer service supervisor, housing officer, lettings manager, property manager, insurance handler, building manager, banker, asset manager, and facilities manager. Suitable experience must be in a customer-facing role and you will need to demonstrate that your experience involves customer decision-making and a commercial focus.

HOW TO APPLY:

Proactive people should phone Mary-Anne Bowring on 0207 428 1976 or 0797 4241636 (anytime) and we only recruit proactive people

Ringley Chartered Surveyors is an equal opportunities employer: Ringley House, 1 Castle Road, London NW1 8PR     

The Estate Management Team is at the heart of the Ringley Group, with every department closely connected to its work. Much of the organisation’s income stems directly from management activities, including site staff and cleaning contracts, legal services, insurance valuations, major works, building safety, and service charge accounts.

Ringley stands out from other property management companies through complete transparency with leaseholders and by offering all essential property services under one roof. Estate management not only supports the wider Group but also strengthens the case for consolidating services with us.

While not always glamorous, estate management often involves sensitive and personal matters. A supportive, collaborative office culture is essential to keep the team motivated, valued, and performing at its best.

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions.  Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)

ARE YOU a good detective, a great administrator, practical, decisive, financially savvy?

DO YOU like property, like people and have the tenacity to get things done? 

CAN YOU read contracts, make decisions and manage and track multiple things?

If you got THREE Yesses, then we think you’d be a great Property Manager - Then we think you’d be a great Property Manager.

The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.

The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers. By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.

The Role
The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.   
The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers.    By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.  We recruit transferable skills:  previous successful applicants have come from a variety of backgrounds including banking, teaching, hotel management, lettings, estate agency.

Interested? Proactive people should call Mary-anne Bowring on 0797 424 1636 (anytime) And, you can apply apply by clicking the button below:

Proactive people should phone Mary-anne Bowring on 0207 428 1976 or 0797 4241636 (anytime) OR CV’s to email below
 

What does a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) do?

The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.   
The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers.  

 By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.
We recruit transferable skills:  previous successful applicants have come from a variety of backgrounds including banking, teaching, hotel management, lettings, estate agency.

A Property/Portfolio Manager is a boundary-spanning role, supported by a Legal Officer, our Inbound, Outbound and Finance Helpdesk Teams you will be the face that homeowners look to so they can understand their building accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management.

We recruit people who: are proactive & focus on delivering, do what they say they are going to do, want to make a difference, believe their work makes a difference, know how to exceed expectations, enjoy delivering service personally, are self motivated, want to educate & improve themselves.

Generate recommendation and add on’s Key Responsibilities/Tasks

• Provide solutions to those coming to Ringley for advice.

• Share knowledge and support the learning of other team members. 

• During your first Ringley year to build up a portfolio to hit margins to enable you to take part in profit share thereafter.

• Keep Clients assets adequately and competitively insured:

• Meet/exceed Ringley’s Service Level Agreement insofar as they relates to your role: Site Visits & Meetings and Accounts being the main items

• Benchmark repairs against (a) the lease (b) insurance (c) Section 20 limits (d) the budget (e) reserves.

• Signpost owners who need to make insurance claims

• Raise Works Orders to the right cost centre: budget, reserves, owner recharges and insurance. Authorise expenditure, getting the Vat rate right on utilities and checking insurance claims proceeds are received before paying out

• Manage building risks: Asbestos, Fire, Health & Safety, Water Chlorination, Plant, Flues etc….. advising clients of statutory and lease requirements where necessary and keep abreast of changing legislation • Instruct your Ringley Legal Officer to deliver success on : Arrears, disputes, sales packs, resolutions etc….

• Instruct and manage 3rd parties work on site checking with Clients, or contractors job sheets, photos, site visits or inspecting as necessary to achieve results

• Monitor and improve margins on your portfolio

• Carry out a strategic review your portfolio (at least quarterly) covering the following topics: Cash flow, Budget: Variance, long term/large arrears, deficits/surpluses

• Prepare service charge budgets in good time meeting and agreeing these with Clients and creating a strategic 10 year plan

• Contribute to overall company wide quality improvements. Working to achieve great audit trail of the work you do.

The core competencies we seek are: (1) Commercial focus: audit trail and policy 1st (2) Leadership: by example: using your persuasive skills to seek out the information you need from others (3) Finance: understanding budgets, demands and statements (4) Law: leases and tenancies (5) Building pathology: repairs & maintenance strategy 

What are the roles of a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)?

Essential Skills and Experience
The ideal applicant will bring the following to the role:
•    5+ years in a decision making role
•    experience of Client meetings and presentations
•    someone who knows what things cost
•    problem solving skills
•    good numeracy and administrative skills 
•    a full driving licence

What is the candidate specification for a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)?

Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) jobs located at London

Salary Scale          Manager  £31-42K   with bonus & profit share
Junior Manager    £25-28K
Job type               Permanent RICS career position
Grade                   Prime Portfolio (high net worth Clients)
Reports to            Team Leader
Responsible for    Developing & delivering Client strategy and asset management

Working as Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) at Ringley Limited

You will be responsible for a profitable portfolio and to put in place a long term strategy for each building, to budget, plan reserves and manage risks.

Clients will need you to research and present solutions, to price works and they will rely on your leadership to plan building works and advise on building policy. This means reading leases and contracts, being able to understand expenditure reports and financial trends.

You’ll be need to be very organised, good at multi-tasking and able to ask questions to find a way forward on a wide range of issues.

The Estate Management Team is at the heart of the Ringley Group, with every department closely connected to its work. Much of the organisation’s income stems directly from management activities, including site staff and cleaning contracts, legal services, insurance valuations, major works, building safety, and service charge accounts.

Ringley stands out from other property management companies through complete transparency with leaseholders and by offering all essential property services under one roof. Estate management not only supports the wider Group but also strengthens the case for consolidating services with us.

While not always glamorous, estate management often involves sensitive and personal matters. A supportive, collaborative office culture is essential to keep the team motivated, valued, and performing at its best.

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions.  Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

Senior Property Manager - Block Management NW1

New role for a Senior Property Manager who has experience of big budgets, refurbishment programmes and Developers, with some prior people management experience and a demonstrable track record of Client leadership/turnaround, When we say special, what we imagine is someone with energy, who knows their stuff and is the natural choice to rely on when difficult things need to get done. Being the sensible focused sort, this person cuts through the drama, finds the positives and step by step makes light work of resolution.

This person will lead by example, understand risk and have a commercial focus. Great listening skills will accompany the ability to explain things simply to get the decisions needed from Clients. So what is the opportunity? We're looking to create a New Developments team and to appoint a Senior Property Manager to mentor and coach others. You'll hold a handful of key properties yourself and manage others through your people, whilst retaining control of Client relationships.

How to apply:

If you would like to be part of something special...... Call CEO Mary-Anne Bowring any time on 0797 4241636.

A track record of attending Developer meetings, Block handovers and 1st AGMs will have honed your political skills. Advanced excel skills mean that you'll be able to evaluate and prepare new build proposals, setting who should pay what, and tender for services to achieve best value. At Ringley we support our clients, simply by making a difference one leaseholder at a time.

A track record of attending Developer meetings, Block handovers and 1st AGMs will have honed your political skills. Advanced excel skills mean that you'll be able to evaluate and prepare new build proposals, setting who should pay what, and tender for services to achieve best value.

At Ringley we support our clients, simply by making a difference one leaseholder at a time. We would expect you to be the type who can make that difference. This is a new role for growth, to strengthen our team of property specialists. We're preparing for a growth spurt and need some extra talent.

We're based in Camden Town, and are easily reached via: - the Northern line, - Kentish Town Thameslink, - Camden Road over rail, and - Kentish Town West

The Estate Management Team is at the heart of the Ringley Group, with every department closely connected to its work. Much of the organisation’s income stems directly from management activities, including site staff and cleaning contracts, legal services, insurance valuations, major works, building safety, and service charge accounts.

Ringley stands out from other property management companies through complete transparency with leaseholders and by offering all essential property services under one roof. Estate management not only supports the wider Group but also strengthens the case for consolidating services with us.

While not always glamorous, estate management often involves sensitive and personal matters. A supportive, collaborative office culture is essential to keep the team motivated, valued, and performing at its best.

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions.  Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

The valuation team at Ringley are dynamic, professional and have an excellent reputation in the professional world. We are looking to build on that and are seeking the grow a tenacious team of Valuers. We understand that all types of people help build a strong team and welcome the opportunity to invite all MRICS surveyors or those on route to formal qualification to get in touch. 

Things to shout about  - Excellent client base, good work life balance, opportunity to earn work led bonuses, ability to manage own diary, events and learning on a regular basis.

RISSS is seeking a dependable and proactive Ad-Hoc Mobile Cleaning Operative to support our Mobile Cleaning Team across residential sites throughout London. This role offers variety and flexibility, ideal for individuals who take pride in maintaining high cleaning standards while working independently. You will provide supplementary cleaning services and assist with cover due to holiday or absence across our property portfolio.

Working as part of our mobile operations team, you will deliver planned and ad-hoc cleaning services, including bulky waste removal and deep cleaning of communal areas. You will be responsible for travelling between sites using a company vehicle, ensuring all work is completed safely, efficiently, and to a professional standard.

Requirements

• Ability to work independently and manage time effectively

• Good communication skills and a customer-focused approach

• Positive attitude and willingness to learn new cleaning processes

• Physically capable of handling larger items and performing manual tasks

Hours & Pay

• Guaranteed part-time weekly hours

• Additional hours available depending on business needs and staff cover

• £15 per hour

• Collecting and removing bulky/dumped items from residential blocks

• Supporting deep-cleaning activities across communal areas

• Operating cleaning machinery including hard-floor buffers, carpet cleaners, and pressure washers

• Delivering additional or specialist cleaning tasks as required

• Providing planned and short-notice cover for mobile cleaning operatives

• Ensuring health and safety standards and safe working practices are followed at all times

• Maintaining accurate records of tasks completed, travel, and materials used

• Representing RISSS professionally when interacting with residents and clients

Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.

-

The General Manager may be required to work flexible hours with on-call requirements. The General Manager is responsible for fostering and maintaining a friendly and professional environment for residents, prospects, service providers and contractors.

Duties are broken down as follows: customer service, building management, fire safety, health and safety, site security, preparation of vacant units for marketing, cleaning, administration and property maintenance.

Customer Service

• Organise, promote, and conduct resident events.

• Ensure resident issues and service requests are addressed within 24 hours.

• Promote a neighbourly and community atmosphere.

• Meet and interact with residents in a customer friendly and professional manner.

• Undertake programs to recognise long term residents.

• Seek ways to exceed service expectations of residents.

Building Maintenance / Health and Safety / Fire Safety / Site Security

• To report incidents/maintenance issues and breakdowns to the Landlord or their

Representative where appropriate.

• Undertake repairs and maintenance if required,

• To ensure Health and Safety guidelines are adhered to and all risks to visitors, staff

and residents are removed or reported,

• To ensure that electrical items are inspected and safe before use.

• To deliver mail shots where required.

• To collect post from vacant units and return to sender on a weekly basis.

• To run the water from each tap and shower slowly in vacant units within the 24 hour

period prior to a new occupant moving in. The water to run for up to 5 minutes and

slowly enough to ensure that there is no spray.

• To ensure contractors on-site observe noise and other restrictions.

• To issue guidelines to contractors on dealing with hazardous materials where required.

• To ensure that any contractor working on site reviews the asbestos register and

operates in accordance with Health and Safety guidelines for the activity they are

engaged in; reporting to the Landlord or their Representative at once any inappropriate

conduct or hazardous working practises.

• To ensure that instructions given by Building Owners are carried out.

• To ensure that instructions given by the Landlord or their Representative are carried

out.

• To assist the Landlord or their Representative where possible.

• To assist residents, and give assistance where necessary to visitors to the estate.

• Training will be provided to become a Fire Warden and the member of staff will be

expected to uphold this responsibility, for instance by making sure exit routes are kept

clear.

• The General Manager is expected to be flexible in their approach to responding to

emergencies outside normal working hours.

• To read all utility meters as directed by the Managers.

• To monitor the outside and inside of the building for suspicious activity.

• Report any suspicious activity to the relevant authorities and to the Landlord or their

Representative.

• To ensure budget responsibility is monitored and that a monthly report against

expenditure with all variances explained can be provided.

• To ensure where appropriate if the service provision on site requires amending that a

recommendation and reference to the budget is provided to the client and Head of BTR

Operations.

• On an annual basis, in conjunction with finance, to provide an anticipated expenditure

budget for the forthcoming year.

Marketing and Apartment Viewings

• Knowledgeable and welcoming approach demonstrated to existing and prospective

and residents.

• Understanding of the local market both in terms of pricing and trends / seasonality, in

order to advise accordingly on rental pricing.

• Knowledge of tenancies coming to expiration, and discussions with tenants on

renewing their lease at market rent.

• Knowledge of the vacant units available to let.

• Arrange and undertake viewings of the available units in the absence of a member of

the lettings team.

• Convert the viewings to offers.

• Handover of deal to the lettings team for processing,

Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.

As the Resident Leasing Specialist, you will lead the leasing performance of one of our Build-to-Rent communities, driving occupancy, revenue and resident satisfaction through exceptional customer service and sales leadership.

You will be responsible for delivering an outstanding customer journey from initial enquiry through to move-in, whilst coaching and supporting the on-site lettings team to achieve leasing targets. Working closely with the Building Manager and Head Office teams, you will implement marketing initiatives, monitor market trends and ensure the community consistently outperforms the local market.

This is a fast-paced role requiring strong commercial awareness, leadership and a passion for delivering an exceptional resident experience.

As the Resident Leasing Specialist, you will lead the leasing performance of one of our Build-to-Rent communities, driving occupancy, revenue and resident satisfaction through exceptional customer service and sales leadership.

You will be responsible for delivering an outstanding customer journey from initial enquiry through to move-in, whilst coaching and supporting the on-site lettings team to achieve leasing targets. Working closely with the Building Manager and Head Office teams, you will implement marketing initiatives, monitor market trends and ensure the community consistently outperforms the local market.

This is a fast-paced role requiring strong commercial awareness, leadership and a passion for delivering an exceptional resident experience.

Key Responsibilities

Leasing & Sales

• Lead the leasing strategy to maximise occupancy, revenue and resident retention.
• Manage the full customer journey from enquiry through to move-in.
• Conduct apartment viewings, negotiate offers and convert enquiries into successful lettings.
• Ensure all enquiries are responded to promptly, delivering an exceptional customer experience.
• Monitor weekly and monthly leasing performance against KPIs.
• Identify opportunities to improve conversion rates and customer satisfaction.
• Oversee lease renewals and support resident retention initiatives.

Team Leadership

• Lead, coach and motivate the on-site lettings team.
• Deliver regular training, performance reviews and one-to-one coaching.
• Ensure company policies, processes and service standards are consistently followed.
• Foster a positive, collaborative and high-performing team culture.

Marketing & Business Development

• Develop and implement local marketing campaigns to generate enquiries.
• Build relationships with local employers, relocation agents and corporate partners.
• Work with the central marketing team to maximise online presence and lead generation.
• Monitor competitor activity, pricing and market trends, making recommendations where appropriate.
• Support launch campaigns and lease-up strategies for new developments.

Customer Experience

• Deliver a five-star customer experience at every stage of the resident journey.
• Ensure all apartments and communal areas are presented to the highest standard for viewings.
• Support resident engagement initiatives and community events.
• Handle customer feedback and resolve complaints professionally and efficiently.

Commercial Performance

• Work closely with senior management to achieve occupancy and revenue targets.
• Monitor pricing, incentives and leasing performance.
• Produce accurate weekly and monthly reports on enquiries, conversions, occupancy and market activity.
• Assist with budgeting and forecasting where required.

Compliance & Administration

• Ensure all tenancy documentation is accurate and compliant.
• Maintain accurate CRM and lettings systems.
• Ensure Right to Rent checks, referencing and compliance processes are completed correctly.
• Keep up to date with lettings legislation and industry best practice.

About You

You'll be an experienced lettings professional who combines commercial drive with exceptional customer service.

Essential Skills & Experience

• Experience within Build-to-Rent, residential lettings, PBSA, hospitality or luxury residential.
• Proven track record of achieving leasing and occupancy targets.
• Experience leading or mentoring a lettings team.
• Strong sales, negotiation and closing skills.
• Excellent communication and relationship-building abilities.
• Highly organised with strong attention to detail.
• Commercially aware with the ability to analyse performance data and market trends.
• Competent using CRM and property management systems.
• Full UK driving licence (if required).

What Success Looks Like

• Occupancy targets consistently achieved or exceeded.
• High enquiry-to-viewing and viewing-to-let conversion rates.
• Excellent resident satisfaction and customer feedback.
• Strong lease renewal and resident retention performance.
• Effective leadership and development of the lettings team.
• Exceptional presentation of the leasing office, apartments and community.