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Welcome to 'Life' by Ringley.  We are the group’s Residential Living sector, covering Build-to-Rent (Multifamily and Single Family), Student and Later Living.  As a team, we are responsible for excellence in delivery of lettings and operations for all of our clients’ assets in these sectors and ensuring our customers / tenants are safe and happy in their homes

As leaders, we have 30+ years of top class experience in residential management spanning various facets of the industry.  Additionally, we are lucky enough to work in the Ringley Group, which has a vast array of knowledgeable and high qualified colleagues, giving the benefit of our own in-house property managers, asset managers, building safety experts and lawyers; this means there is never a shortage of professionals to lend a hand and ear or a voice, no matter what challenges we’re faced with.  Whatever your aims and goals, we will help you achieve them, whether that’s becoming qualified, getting a more rounded experience within the residential property sector or simply helping people find their new place to live and smashing your personal targets!

The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions.  Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Our expertise spans Finding Land, Valuations, Building Engineering, Lettings and Facilities Management, Service Charge and Asset Management, Commercial Property, Solicitors’ services, and PropTech products. We deliver “good advice, great service, by brilliant people… every time.”

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The General Manager may be required to work flexible hours with on-call requirements. The General Manager is responsible for fostering and maintaining a friendly and professional environment for residents, prospects, service providers and contractors.

Duties are broken down as follows: customer service, building management, fire safety, health and safety, site security, preparation of vacant units for marketing, cleaning, administration and property maintenance.

Customer Service

• Organise, promote, and conduct resident events.

• Ensure resident issues and service requests are addressed within 24 hours.

• Promote a neighbourly and community atmosphere.

• Meet and interact with residents in a customer friendly and professional manner.

• Undertake programs to recognise long term residents.

• Seek ways to exceed service expectations of residents.

Building Maintenance / Health and Safety / Fire Safety / Site Security

• To report incidents/maintenance issues and breakdowns to the Landlord or their

Representative where appropriate.

• Undertake repairs and maintenance if required,

• To ensure Health and Safety guidelines are adhered to and all risks to visitors, staff

and residents are removed or reported,

• To ensure that electrical items are inspected and safe before use.

• To deliver mail shots where required.

• To collect post from vacant units and return to sender on a weekly basis.

• To run the water from each tap and shower slowly in vacant units within the 24 hour

period prior to a new occupant moving in. The water to run for up to 5 minutes and

slowly enough to ensure that there is no spray.

• To ensure contractors on-site observe noise and other restrictions.

• To issue guidelines to contractors on dealing with hazardous materials where required.

• To ensure that any contractor working on site reviews the asbestos register and

operates in accordance with Health and Safety guidelines for the activity they are

engaged in; reporting to the Landlord or their Representative at once any inappropriate

conduct or hazardous working practises.

• To ensure that instructions given by Building Owners are carried out.

• To ensure that instructions given by the Landlord or their Representative are carried

out.

• To assist the Landlord or their Representative where possible.

• To assist residents, and give assistance where necessary to visitors to the estate.

• Training will be provided to become a Fire Warden and the member of staff will be

expected to uphold this responsibility, for instance by making sure exit routes are kept

clear.

• The General Manager is expected to be flexible in their approach to responding to

emergencies outside normal working hours.

• To read all utility meters as directed by the Managers.

• To monitor the outside and inside of the building for suspicious activity.

• Report any suspicious activity to the relevant authorities and to the Landlord or their

Representative.

• To ensure budget responsibility is monitored and that a monthly report against

expenditure with all variances explained can be provided.

• To ensure where appropriate if the service provision on site requires amending that a

recommendation and reference to the budget is provided to the client and Head of BTR

Operations.

• On an annual basis, in conjunction with finance, to provide an anticipated expenditure

budget for the forthcoming year.

Marketing and Apartment Viewings

• Knowledgeable and welcoming approach demonstrated to existing and prospective

and residents.

• Understanding of the local market both in terms of pricing and trends / seasonality, in

order to advise accordingly on rental pricing.

• Knowledge of tenancies coming to expiration, and discussions with tenants on

renewing their lease at market rent.

• Knowledge of the vacant units available to let.

• Arrange and undertake viewings of the available units in the absence of a member of

the lettings team.

• Convert the viewings to offers.

• Handover of deal to the lettings team for processing,

Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.

Location: Eda, Salford Quays

Hours: 7am-7apm (4 on/4 off shift pattern)

Salary: £27,000 per annum

Job Description:
We are seeking enthusiastic Resident Services Assistant to join our team. This full-time role supports the General Manager and Assistant General Manager in ensuring a seamless experience for residents.

Eda is a pet-friendly Build-to-Rent (BTR) community featuring 290 apartments in the heart of Salford Quays. Our residents enjoy stunning city views alongside high-end amenities, including two external terraces, a spacious gym, a cinema, co-working spaces, "The Den," and a private dining room.

We are a small, dedicated team committed to delivering exceptional customer service, ensuring Eda remains the #1 rated development in the North West. We believe in teamwork, attention to detail, and going the extra mile for our residents.

What We're Looking For

We are looking for someone who is:

• Professional, approachable and customer-focused
• Reliable and comfortable working independently overnight
• Calm and confident when dealing with challenging situations
• Observant, proactive and security-conscious
• Able to recognise and respond appropriately to health & safety risks
• Confident dealing with residents, visitors and contractors
• Comfortable working with CCTV and access-control systems
• Organised and able to maintain accurate records
• Physically able to undertake patrols and cleaning duties
• Able to follow procedures while also using good judgement when dealing with unexpected situations

Previous experience in Build-to-Rent, residential property, concierge, security, hospitality, facilities management or customer service would be advantageous.

The Person

Above all, we are looking for someone who takes pride in the building they work in.

You will be trusted to work independently overnight, make sensible decisions, identify issues before they become problems and ensure residents wake up to a building that is safe, clean, secure and well presented.

If you are someone who is reliable, proactive, professional and genuinely enjoys providing great service, we'd love to hear from you.

Key Responsibilities

Resident & Concierge Services

• Provide a professional, friendly and welcoming overnight concierge service.
• Assist residents and visitors with queries and reasonable requests.
• Maintain a visible presence throughout the building.
• Deal professionally with resident concerns, noise and anti-social behaviour.
• Support residents during emergencies or incidents.
• Maintain accurate records of incidents, requests and important information.
• Complete a detailed handover to the day team at the end of each shift.

Security & Building Safety

• Monitor access to the building and prevent unauthorised entry.
• Monitor CCTV and access-control systems.
• Carry out regular internal and external patrols.
• Challenge inappropriate or suspicious behaviour professionally and safely.
• Report suspicious activity, security concerns and incidents to management and relevant security partners.
• Ensure only authorised residents, visitors and contractors gain access to the building.
• Respond appropriately to alarms, incidents and emergencies.
• Maintain accurate incident and security records.
• Preserve and report relevant CCTV footage following incidents.

Health & Safety / Fire Safety

• Maintain a strong awareness of health and safety throughout the building.
• Carry out regular checks of communal areas, entrances, stairwells, corridors and external areas.
• Identify, report and where possible remove hazards that could present a risk to residents, visitors or colleagues.
• Ensure fire escape routes, exits and access routes remain clear.
• Report defects, damage, leaks, lighting issues and other hazards promptly.
• Follow all fire safety, emergency and evacuation procedures.
• Act as a Fire Warden where trained and required.
• Respond appropriately to fire alarms and other building emergencies.
• Complete relevant health & safety and building checks as required.
• Ensure contractors or visitors working overnight comply with site safety requirements.
• Escalate any serious or immediate risks to the appropriate management or emergency service.

Cleaning & Building Presentation

• Maintain high standards of cleanliness and presentation throughout the building.
• Clean reception, entrances, corridors, lifts, stairwells and communal areas.
• Sweep, mop and vacuum floors where required.
• Clean and sanitise high-touch areas such as door handles, lift controls and reception surfaces.
• Bin management and maintain clean and tidy refuse areas.
• Remove litter from internal and external communal areas.
• When needed clean and maintain resident amenity spaces, including gyms, lounges and other shared facilities.
• Deal promptly with spillages and other cleanliness or safety issues.
• Carry out additional cleaning following incidents or resident events where required.
• Report maintenance, cleaning or presentation issues to management.

Building Operations

• Monitor the condition of communal areas and resident facilities throughout the night.
• Report maintenance issues, damage and defects.
• Assist with basic tasks where appropriately trained.
• Monitor plant, equipment and building systems where required.
• Support contractors, emergency services and management when attending the building.
• Follow all company policies, procedures and building-specific SOPs.
• Ensure all relevant information is accurately recorded for the day team.

Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.

As the Resident Leasing Specialist, you will lead the leasing performance of one of our Build-to-Rent communities, driving occupancy, revenue and resident satisfaction through exceptional customer service and sales leadership.

You will be responsible for delivering an outstanding customer journey from initial enquiry through to move-in, whilst coaching and supporting the on-site lettings team to achieve leasing targets. Working closely with the Building Manager and Head Office teams, you will implement marketing initiatives, monitor market trends and ensure the community consistently outperforms the local market.

This is a fast-paced role requiring strong commercial awareness, leadership and a passion for delivering an exceptional resident experience.

As the Resident Leasing Specialist, you will lead the leasing performance of one of our Build-to-Rent communities, driving occupancy, revenue and resident satisfaction through exceptional customer service and sales leadership.

You will be responsible for delivering an outstanding customer journey from initial enquiry through to move-in, whilst coaching and supporting the on-site lettings team to achieve leasing targets. Working closely with the Building Manager and Head Office teams, you will implement marketing initiatives, monitor market trends and ensure the community consistently outperforms the local market.

This is a fast-paced role requiring strong commercial awareness, leadership and a passion for delivering an exceptional resident experience.

Key Responsibilities

Leasing & Sales

• Lead the leasing strategy to maximise occupancy, revenue and resident retention.
• Manage the full customer journey from enquiry through to move-in.
• Conduct apartment viewings, negotiate offers and convert enquiries into successful lettings.
• Ensure all enquiries are responded to promptly, delivering an exceptional customer experience.
• Monitor weekly and monthly leasing performance against KPIs.
• Identify opportunities to improve conversion rates and customer satisfaction.
• Oversee lease renewals and support resident retention initiatives.

Team Leadership

• Lead, coach and motivate the on-site lettings team.
• Deliver regular training, performance reviews and one-to-one coaching.
• Ensure company policies, processes and service standards are consistently followed.
• Foster a positive, collaborative and high-performing team culture.

Marketing & Business Development

• Develop and implement local marketing campaigns to generate enquiries.
• Build relationships with local employers, relocation agents and corporate partners.
• Work with the central marketing team to maximise online presence and lead generation.
• Monitor competitor activity, pricing and market trends, making recommendations where appropriate.
• Support launch campaigns and lease-up strategies for new developments.

Customer Experience

• Deliver a five-star customer experience at every stage of the resident journey.
• Ensure all apartments and communal areas are presented to the highest standard for viewings.
• Support resident engagement initiatives and community events.
• Handle customer feedback and resolve complaints professionally and efficiently.

Commercial Performance

• Work closely with senior management to achieve occupancy and revenue targets.
• Monitor pricing, incentives and leasing performance.
• Produce accurate weekly and monthly reports on enquiries, conversions, occupancy and market activity.
• Assist with budgeting and forecasting where required.

Compliance & Administration

• Ensure all tenancy documentation is accurate and compliant.
• Maintain accurate CRM and lettings systems.
• Ensure Right to Rent checks, referencing and compliance processes are completed correctly.
• Keep up to date with lettings legislation and industry best practice.

About You

You'll be an experienced lettings professional who combines commercial drive with exceptional customer service.

Essential Skills & Experience

• Experience within Build-to-Rent, residential lettings, PBSA, hospitality or luxury residential.
• Proven track record of achieving leasing and occupancy targets.
• Experience leading or mentoring a lettings team.
• Strong sales, negotiation and closing skills.
• Excellent communication and relationship-building abilities.
• Highly organised with strong attention to detail.
• Commercially aware with the ability to analyse performance data and market trends.
• Competent using CRM and property management systems.
• Full UK driving licence (if required).

What Success Looks Like

• Occupancy targets consistently achieved or exceeded.
• High enquiry-to-viewing and viewing-to-let conversion rates.
• Excellent resident satisfaction and customer feedback.
• Strong lease renewal and resident retention performance.
• Effective leadership and development of the lettings team.
• Exceptional presentation of the leasing office, apartments and community.

Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.