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The General Manager may be required to work flexible hours with on-call requirements. The General Manager is responsible for fostering and maintaining a friendly and professional environment for residents, prospects, service providers and contractors.

Duties are broken down as follows: customer service, building management, fire safety, health and safety, site security, preparation of vacant units for marketing, cleaning, administration and property maintenance.

Customer Service

• Organise, promote, and conduct resident events.

• Ensure resident issues and service requests are addressed within 24 hours.

• Promote a neighbourly and community atmosphere.

• Meet and interact with residents in a customer friendly and professional manner.

• Undertake programs to recognise long term residents.

• Seek ways to exceed service expectations of residents.

Building Maintenance / Health and Safety / Fire Safety / Site Security

• To report incidents/maintenance issues and breakdowns to the Landlord or their

Representative where appropriate.

• Undertake repairs and maintenance if required,

• To ensure Health and Safety guidelines are adhered to and all risks to visitors, staff

and residents are removed or reported,

• To ensure that electrical items are inspected and safe before use.

• To deliver mail shots where required.

• To collect post from vacant units and return to sender on a weekly basis.

• To run the water from each tap and shower slowly in vacant units within the 24 hour

period prior to a new occupant moving in. The water to run for up to 5 minutes and

slowly enough to ensure that there is no spray.

• To ensure contractors on-site observe noise and other restrictions.

• To issue guidelines to contractors on dealing with hazardous materials where required.

• To ensure that any contractor working on site reviews the asbestos register and

operates in accordance with Health and Safety guidelines for the activity they are

engaged in; reporting to the Landlord or their Representative at once any inappropriate

conduct or hazardous working practises.

• To ensure that instructions given by Building Owners are carried out.

• To ensure that instructions given by the Landlord or their Representative are carried

out.

• To assist the Landlord or their Representative where possible.

• To assist residents, and give assistance where necessary to visitors to the estate.

• Training will be provided to become a Fire Warden and the member of staff will be

expected to uphold this responsibility, for instance by making sure exit routes are kept

clear.

• The General Manager is expected to be flexible in their approach to responding to

emergencies outside normal working hours.

• To read all utility meters as directed by the Managers.

• To monitor the outside and inside of the building for suspicious activity.

• Report any suspicious activity to the relevant authorities and to the Landlord or their

Representative.

• To ensure budget responsibility is monitored and that a monthly report against

expenditure with all variances explained can be provided.

• To ensure where appropriate if the service provision on site requires amending that a

recommendation and reference to the budget is provided to the client and Head of BTR

Operations.

• On an annual basis, in conjunction with finance, to provide an anticipated expenditure

budget for the forthcoming year.

Marketing and Apartment Viewings

• Knowledgeable and welcoming approach demonstrated to existing and prospective

and residents.

• Understanding of the local market both in terms of pricing and trends / seasonality, in

order to advise accordingly on rental pricing.

• Knowledge of tenancies coming to expiration, and discussions with tenants on

renewing their lease at market rent.

• Knowledge of the vacant units available to let.

• Arrange and undertake viewings of the available units in the absence of a member of

the lettings team.

• Convert the viewings to offers.

• Handover of deal to the lettings team for processing,

Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.

As the Resident Leasing Specialist, you will lead the leasing performance of one of our Build-to-Rent communities, driving occupancy, revenue and resident satisfaction through exceptional customer service and sales leadership.

You will be responsible for delivering an outstanding customer journey from initial enquiry through to move-in, whilst coaching and supporting the on-site lettings team to achieve leasing targets. Working closely with the Building Manager and Head Office teams, you will implement marketing initiatives, monitor market trends and ensure the community consistently outperforms the local market.

This is a fast-paced role requiring strong commercial awareness, leadership and a passion for delivering an exceptional resident experience.

As the Resident Leasing Specialist, you will lead the leasing performance of one of our Build-to-Rent communities, driving occupancy, revenue and resident satisfaction through exceptional customer service and sales leadership.

You will be responsible for delivering an outstanding customer journey from initial enquiry through to move-in, whilst coaching and supporting the on-site lettings team to achieve leasing targets. Working closely with the Building Manager and Head Office teams, you will implement marketing initiatives, monitor market trends and ensure the community consistently outperforms the local market.

This is a fast-paced role requiring strong commercial awareness, leadership and a passion for delivering an exceptional resident experience.

Key Responsibilities

Leasing & Sales

• Lead the leasing strategy to maximise occupancy, revenue and resident retention.
• Manage the full customer journey from enquiry through to move-in.
• Conduct apartment viewings, negotiate offers and convert enquiries into successful lettings.
• Ensure all enquiries are responded to promptly, delivering an exceptional customer experience.
• Monitor weekly and monthly leasing performance against KPIs.
• Identify opportunities to improve conversion rates and customer satisfaction.
• Oversee lease renewals and support resident retention initiatives.

Team Leadership

• Lead, coach and motivate the on-site lettings team.
• Deliver regular training, performance reviews and one-to-one coaching.
• Ensure company policies, processes and service standards are consistently followed.
• Foster a positive, collaborative and high-performing team culture.

Marketing & Business Development

• Develop and implement local marketing campaigns to generate enquiries.
• Build relationships with local employers, relocation agents and corporate partners.
• Work with the central marketing team to maximise online presence and lead generation.
• Monitor competitor activity, pricing and market trends, making recommendations where appropriate.
• Support launch campaigns and lease-up strategies for new developments.

Customer Experience

• Deliver a five-star customer experience at every stage of the resident journey.
• Ensure all apartments and communal areas are presented to the highest standard for viewings.
• Support resident engagement initiatives and community events.
• Handle customer feedback and resolve complaints professionally and efficiently.

Commercial Performance

• Work closely with senior management to achieve occupancy and revenue targets.
• Monitor pricing, incentives and leasing performance.
• Produce accurate weekly and monthly reports on enquiries, conversions, occupancy and market activity.
• Assist with budgeting and forecasting where required.

Compliance & Administration

• Ensure all tenancy documentation is accurate and compliant.
• Maintain accurate CRM and lettings systems.
• Ensure Right to Rent checks, referencing and compliance processes are completed correctly.
• Keep up to date with lettings legislation and industry best practice.

About You

You'll be an experienced lettings professional who combines commercial drive with exceptional customer service.

Essential Skills & Experience

• Experience within Build-to-Rent, residential lettings, PBSA, hospitality or luxury residential.
• Proven track record of achieving leasing and occupancy targets.
• Experience leading or mentoring a lettings team.
• Strong sales, negotiation and closing skills.
• Excellent communication and relationship-building abilities.
• Highly organised with strong attention to detail.
• Commercially aware with the ability to analyse performance data and market trends.
• Competent using CRM and property management systems.
• Full UK driving licence (if required).

What Success Looks Like

• Occupancy targets consistently achieved or exceeded.
• High enquiry-to-viewing and viewing-to-let conversion rates.
• Excellent resident satisfaction and customer feedback.
• Strong lease renewal and resident retention performance.
• Effective leadership and development of the lettings team.
• Exceptional presentation of the leasing office, apartments and community.