A vacancy has arisen for a Maintenance Manager, based at our central Coventry residential development.  The successful candidate will be integral to providing residents with a friendly, well presented, clean and safe environment to live in.

As the first point of contact for many of our residents, the successful candidate will be able to demonstrate an understanding of customer care and have good communication skills. You should be able to work unsupervised and use your own initiative to solve problems, to manage third parties visiting or working on site and liaise with the on site Lettings team to support apartment maintenance.

Essential Skills:
- Self-motivated and able to work independently;
- Organised and reliable;
- Attention to detail and meticulous high standards;
- Positive attitude and customer service skills;
- Detailed understanding of the tasks involved in keeping standards and safety up within residential apartments and blocks;

Desirable Skills:
- PAT Test qualification (training can be provided)
- Trade qualifications or background
- City & Guilds/NVQs in a building trade or equivalent
- H&S or Regulatory certification relevant to role
- Knowledge of a similar previous role in residential, local authority, healthcare or other customer facing environment

The ideal candidate will be a determined self starter, a natural negotiator, and above all a people person with a 5* Client focus. Standards will always be at the forefront of the mind, whether they are on how the candidate presents themselves, or conducts themselves within their role.

We stand out from the crowd, as our standards and benchmarks are higher. The ideal candidate will work to and beyond these standards, to reinforce the companies reputation, and indeed drive it further. Getting deals done is exciting and varied. It includes lead gen, qualifying applicants, virtual and on-site viewings and closing the deal.

Daily tasks include:

• Replying to all enquiries, this should be with 48 hours ideally 24
• Arranging and conducting viewings 
• Updating enquiries database 
• Adding listings to property sites 
• Setting new pricing strategy for vacant / upcoming units & renewals 
• Inventories check in and check out 
• Inspections 
• Resident move in and key hand over 
• Progression of application & tenancies 

The Ringley Group's customer focus sets a benchmark in the industry.  We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent.   All our property people are creative problem solvers and aim to protect and enhance asset value through a range of operational management strategies.  We are proud to be tenure blind and that our work enables Clients to pay people's pensions and invest in finding a cure for cancer.

The teams within our group cover:  Finding Land, Valuations, Building Engineering, Lettings Management, Service Charge Management, Facilities Management, Asset Management and we have a Solicitors practice and our own PropTech Teams and products too.

As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent.  Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer:  ‘good advice, great service by brilliant people, every time’.

We put these words into practice by investing in the continuing professional development of our people.  We love to celebrating what we achieve as individuals and as a team.  In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.

Our history:   Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit.  The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years.  The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.

Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning. 

The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise.   In 2010 we introduced a 'money back guarantee'.

By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established.   We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….

The Ringley Group's customer focus sets a benchmark in the industry.  We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent.   All our property people are creative problem solvers and aim to protect and enhance asset value through a range of operational management strategies.  We are proud to be tenure blind and that our work enables Clients to pay people's pensions and invest in finding a cure for cancer.

The teams within our group cover:  Finding Land, Valuations, Building Engineering, Lettings Management, Service Charge Management, Facilities Management, Asset Management and we have a Solicitors practice and our own PropTech Teams and products too.

As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent.  Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer:  ‘good advice, great service by brilliant people, every time’.

We put these words into practice by investing in the continuing professional development of our people.  We love to celebrating what we achieve as individuals and as a team.  In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.

Our history:   Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit.  The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years.  The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.

Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning. 

The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise.   In 2010 we introduced a 'money back guarantee'.

By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established.   We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….

The Ringley Group's customer focus sets a benchmark in the industry.  We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent.   All our property people are creative problem solvers and aim to protect and enhance asset value through a range of operational management strategies.  We are proud to be tenure blind and that our work enables Clients to pay people's pensions and invest in finding a cure for cancer.

The teams within our group cover:  Finding Land, Valuations, Building Engineering, Lettings Management, Service Charge Management, Facilities Management, Asset Management and we have a Solicitors practice and our own PropTech Teams and products too.

As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent.  Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer:  ‘good advice, great service by brilliant people, every time’.

We put these words into practice by investing in the continuing professional development of our people.  We love to celebrating what we achieve as individuals and as a team.  In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.

Our history:   Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit.  The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years.  The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.

Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning. 

The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise.   In 2010 we introduced a 'money back guarantee'.

By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established.   We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….

Successful candidates will help in a wide range of tasks throughout the property management and Lettings process. The office deals with properties and full buildings throughout the country and is a unique role which offers the chance to build superb experience and excellent career.

• Maintenance management experience essential
• Be adaptable in various aspects of residential lettings management
• Arrange maintenance, viewings and other appointments throughout The UK
• Work closely with site teams
• Be a point of contact and support for the BTR clients & residents
• Register and effectively qualify applicant enquiries in person, over the telephone and email
• Mainly office based
• Help with reporting to clients
• Be very keen on compliance with good knowledge
• Follow the lettings process through to completion in an efficient manner
• Keep all systems up to date
• Learn and use all legislation and company policies
• Be part of the Ringley family

• Ideally have min 1 year experience in Lettings / property management
• Excellent communication skills
• Ability to work in fast pace world
• Good with tech
• Be part of a team
• UK driving licence and car ( not essential )
• Team player
• High emotional intelligence
• Great energy and positive attitude (essential)

Sales and Lettings Negotiator jobs located at Solly Street Sheffield

What benefits do we offer?

• In return for your hard work we are offering you a annual salary of up to £27,000 + bonuses
• We offer amazing benefits such as 23 days holiday rising to 25
• Industry approved training and qualifications
• Plus company days, fitness and mental health incentives

What benefits do we offer?

• In return for your hard work we are offering you a annual salary of up to £27,000 + bonuses
• We offer amazing benefits such as 23 days holiday rising to 25
• Industry approved training and qualifications
• Plus company days, fitness and mental health incentives

We are looking for an experienced caretaker who can do people, property, logistics and is both practical to find solutions and understand the basics of how a building is built, and, professional to keep good audit trail, raise works orders, supervise on-site trades such as cleaning and gardening to get things done.  The special person we are looking for will go above and beyond and take the initiative to engage with relevant stakeholders such as crime prevention officers, the housing association reps and owners committee because they will understand that building community starts with a sense of ownership and fostering stewardship on the estate.  The right person will have balance of empathy, patience and assertiveness, be able to manage their time and not drop rhe ball.  They will take pride in knowing that the estate is a better place because of them.

What you will be doing:
1.  Daily site inspections/walk about using our video inspection app to check there  no health and safety issues and keep the estate safe from public liability claims
2.  Signing in contractors and checking up on what they are doing so you can email updates to residents (as proactivity prevents work)
3.  Signing in gardeners and managing their programme so they are giving the right time and attention to each sector
3.  Monitoring equipment: looking for lights out, warning lights on pumps, fire equipment, and, for example cleaning gate sensors with your hankichief to keep things running well
4.  Progressing common parts insurance claims
5.  Policing nuisance parking and abuse of visitors parking bays, by photographing offenders and using an online app to ticket cars.
6.  Arranging quotations for repairs and renewals
7.  Authorising invoices for works done
8.  Actioning items from fire risk assessments 
9.  Attending Client and stakeholder meetings and preparing newsletters to update residents
10.  Checking people in and out of the community hub.

11.  Completing emergancy light tests and AOV's.
12.  Testing the water in the water fountain.

The best property people are good listeners, organised, practical, list makers and compulsive doers.   Day to day you'll be checking, supervising and organising things, looking our for nuisance always with an eye on keeping things looking nice so that Drayton Garden Village is a destination and place wherrle people are proud to live.

What we expect:

So long as you are outcome oriented and say what you can do and do what you say then you will be able to make a difference and get raving fans. You will get full HQ support for backup, training, policies and procedures. Transferable skills: Previous successful applicants have come from a variety of backgrounds including logistics, facilities management, housing, hotel management, lettings management.

Your commercial focus and decision making experience must meet at least 3 out of the 5 core competencies below:

(1) customer leadership (ability to meet people/write up decisions)

(2) value for money (when arranging quotes/works)

(3) contracts/works specifications (to instruct people to do what is needed)

(4) practical building know how (roof, pipework, leaks)

(5) detective skills (research & audit trail)

The Ringley Group's customer focus sets a benchmark in the industry.  We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent.   All our property people are creative problem solvers and aim to protect and enhance asset value through a range of operational management strategies.  We are proud to be tenure blind and that our work enables Clients to pay people's pensions and invest in finding a cure for cancer.

The teams within our group cover:  Finding Land, Valuations, Building Engineering, Lettings Management, Service Charge Management, Facilities Management, Asset Management and we have a Solicitors practice and our own PropTech Teams and products too.

As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent.  Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer:  ‘good advice, great service by brilliant people, every time’.

We put these words into practice by investing in the continuing professional development of our people.  We love to celebrating what we achieve as individuals and as a team.  In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.

Our history:   Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit.  The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years.  The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.

Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning. 

The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise.   In 2010 we introduced a 'money back guarantee'.

By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established.   We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….

An opportunity to work in the nucleus of our property team alongside those supporting new business, tenders, market insights, growth, new tech and projects, training teams and managing workflow and planning resource to ensure all our Service Level Agreements (SLAs) are adhered to.  And, where we are not meeting our SLAs or matters are raised in internal audit you will lead in making changes to processes, people (training) and systems in the interests of continuous improvement so we get stronger.

It takes a team to earn and maintain near 5* review ratings on Google and TrustPilot, it takes leadership to sense when colleagues need help and direction.  We are growing.  Making light work of resolution and a desire to improve every part of what we do, the customer journey and systems is in our DNA.   

Who you will work with

You will work in the nucleus of our property team alongside those supporting new business, tenders, market insights, growth, new tech and projects, training teams and managing workflow and planning resource to ensure all our Service Level Agreements (SLAs) are adhered to.  And, where we are not meeting our SLAs or matters are raised in internal audit you will lead in making changes to processes, people (training) and systems in the interests of continuous improvement so we get stronger.

The ideal candidate

Ideally, we are looking for someone with a background in a highly regulated sector: banking, law, insurance, property. Someone who knows that decisions are governed by contract, policy and sticking to the process is key.

Attributes you will have:  the ability to

- see opportunities to share good news

- write eloquently and in an engaging style

- use data to fact find

- create a log of events

- benchmark events to the lease and contract clauses

- show empathy and listen to all perspectives 

- be resolution focused and be able to bring people on a journey through the steps to resolution

- be the type who exemplifies constant contact in every way

- be smart with tech to create & formulate html news yourself snd through your team

- be numerate, to read budgets, calculate apportionments and understand reserves planning

The Ringley Group's customer focus sets a benchmark in the industry.  We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent.   All our property people are creative problem solvers and help owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management.  The role will also get you networking with our Legal and Final Accounts Officers.

As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent.  Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer:  ‘good advice, great service by brilliant people, every time’.

We put these words into practice by investing in the continuing professional development of our people.  We love to celebrating what we achieve as individuals and as a team.  In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.

Our history:   Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit.  The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years.  The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.

Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning. 

The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise.   In 2010 we introduced a 'money back guarantee'.

By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established.   We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….