Security means a presence: Our securities are all SIA accredited. They patrol the estate, log in at tag points, and then report incidents and video inspection reports. We upskill our Concierge: they make equipment reset videos for relief staff and ‘how to’ videos for Residents Apps. As well as a presence, our site staff security have customer relationship at the forefront of their operation. “Stand up, see it, smile…”, our staff are the point of engagement for many residents. Our staff work at our clients home, and make every endeavour to make it a happy one.

The rental parts of the living sector that we are responsible for: student, BTR, and later-living is to provide staff to support both leasing, management and beyond. Not only can we recruit, induct and train on site leasing staff, we can put tech in their hands to do the deal and get referencing and holding deposits sorted on the spot. We recruit for attributes and train skills: people from a hospitality background, people who listen and can put themselves in others shoes so together they can paint the picture of the applicants living in. We bring not only good people, but also tech and tools for lease-up and onward management. “Leasing is about empathy and emotional intelligence: we recruit for both”.

As nowadays equipment is usually more technical than a screwdriver fix. Our caretakers take an active role in managing the Planned Preventative Maintenance Plan (PPM). Our on-site Maintenance Engineers are there to gather inspection reports to evidence maintenance to relevant law or British Standards. We train our caretaking/ maintenance and facilities management employees in a number of nationally recognised arenas. Through investing in our teams, we can provide the highest quality of service standards. Ringley is recognised as an investor in people through a number of acreditations.

Pride and rewards keep our cleaners on their toes. We provide resident feedback mechanisms, e.g., QR codes on doors or in lift to encourage residents to engage and App Surveys. For larger sites we can build a housekeeping tea and provide Gold, Silver or Bronze Apartment cleans for residents to book through our Residents Apps. Through the use of technology we can provide real time reporting of the cleaning progress, and can report comprehensively to individuals should the need necessitate.

We support the living sector: student, BTR and later-living. We recruit and train site based staff to help with lease-up, inventories, caretaking, and onward management Leasing is about empathy and emotional intelligence: we recruit for both.

• Challenges we face
• Mass Inventories

“As much as 1 to 1.5% of the gross to net can be lost on inventories”

• People checking-in and checking-out all the time

• Our solutions
• Up skill and empower Site Staff to carry out inventories
• Provide you with backup via our network of Roaming Site Inspectors
• Connected with PlanetRent, making light work of Move-in and Move-out compliance can become a reality too
• “We can train your teams & put the tech in their hands”

Our teams can identify and categorise all plant and equipment in site to validate or build you a meaningful asset register: including researching product make, model and lifecycle. Informing a structured PPM (Planned Preventative Maintenance) Schedule being the best way to reduce reactive repairs, get good data to feed Capital Expenditure plans (CapEx), to optimise efficiencies, and ensure adherance to legislation to keep you safe governance-wise.

Our small works inspections collect the data you need to prove compliance with best practice including testing fire and life safety sytems, as well as RAMS, COSHH, manual handling, etc...

With rising labour costs, it is getting harder to get reasonable quotes for small works. Our Small Works Inspection Service exists so that we can group a range of small jobs together. The mini tender doc we prepare comprises a description and photo schedule of what needs doing so we can cut costs for contractors so they can price our schedule. This way when we seek prices we can achieve value for money. “Let’s get the little things done.”

We can power your lettings with our Check-in and Check-out inventory App. It doesn't matter how organised you are as you can add rooms on the go, oh and we will automatically email the inventory to the tenants when you "click". Coupled with PlanetRent (our leasing software) our Inventory App will gather and share useful information to help you calculate your 'operational carbon' footprint and more.

Mid term inspections are critical. By finding any tenant mis-use quickly, warning letters can be triggered so that tenants become aware such behaviour is putting their deposit at risk. And if you use a deposit alternative, most providers will not pay out a deposit claim if mid-term inspections have not been carried out. Our Inventory App converts your Check-in Inventory into a mid-term inspections the structure is all set up for you ready to go.

Our Inspection Apps connect you to what is going on in your building(s). It is as simple as 1,2 3: We

• 1: zone the site into small areas
• 2: create daily mini-check-lists
• 3: schedule inspections
Actions then get routed to either the Site Manager, Inspector or Customer Care.
Daily inspections mean that over a week or fortnight the whole site can get ispected in detail, e.g., car parks, lifts, plant, gardens etc… Or plant and equipment such as: emergency lights, smoke alarm tests, AOVs, plant warning lights. End of shift inspections can also evidence cleaning standards, litter picking or that gates or doors are secure

Our Fire Door Inspection App (FDI) gives you TWO types of PDF report: (1) an individual Inspection Certificate for each Owner, and, (2) a site Wide or Block by Block consolidated report. Using a traffic light system the reports show whether each of the tests is passed. Depending on the type of door the inspection varies, for example, there are 59 checks on a communal fire door, 47 to a riser cupboard door and 40 for an owners door.
The outcomes being one of three:

• PASS
• FAIL - replace door leaf
• FAIL - replace doorset

From 2023 it will be commonplace for Leaseholders in buildings over 11 metres who are selling to need to produce their Fire Door Inspection Certificate as part of their pre-sale process to satisfy the incoming purchaser. Our tech takes care of bookings, administering fines for 'no show' appointments, the inspections, issuing the certificates and compiling all the results into a schedule of works for tender - as well as advice notes for owners depending on how their door fared including how to go about rectification works and what happens if they don't !
Example Advice Note: https://ringley.co.uk/fire_door_inspection_app/what_to_do_if_your_fire_door_fails_inspection