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Property Service charge Guidence


02/11/2023
Author : Mary-Anne Bowring

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Is it legally required to pay a service fee?

The legal obligation to pay a property service charge is contingent upon some criteria, such as your specific circumstances, the conditions of your lease or rental agreement, and the relevant laws and regulations in your area. Leasehold properties (such as apartments or flats in a building) are related to property service fees. They are used to defray the expense of common area services and maintenance, including cleaning, repairs, and landscaping.

The following are some points to consider:

  1. Rental or Lease Agreement: Rental or Lease Agreement: When a lease or rental agreement has a service fee provision, tenants or leaseholders are typically obliged to pay the service charge as specified in the agreement. These terms should include the covered services and the payment plan. The delivered services and the terms of payment must be specified in these conditions.
  2. Disputes over Legal Services Charges: There are several laws and regulations concerning property service costs. These laws may outline the methodology for calculating service fees, the uses that are acceptable for them, and the responsibilities and privileges of landowners and tenants. Do not forget to research the local legislation in your area.
  3. Consult a Legal Expert: If you have questions about your obligations regarding property service expenses, get in touch with a local property law expert. They can advise you based on the specifics of your case. Carefully read your lease or rental agreement to ensure you understand your rights and obligations about property service costs. If these charges are ignored or not paid, there could be legal consequences, such as late penalties, litigation, and, in certain cases, eviction.

Is it possible to challenge property service charges?

It is possible to contest property service charges in some situations. There are a few ways you might contest the charges if you think they are unjust, irrational, or not in line with the conditions of your lease or rental agreement. Here is how to approach it:

  1. Examine your rental agreement or lease. First, read your lease or rental agreement. Understand the conditions and terms surrounding service charges, including what services are covered, how much they cost, and any dispute resolution procedures the agreement stipulates.
  2. Discuss the issue with the property management firm. Speak with the landlord or property management firm if you have questions regarding the service charges. Raise your concerns and request an explanation of the charges. They could be open to answering your questions and offering explanations.
  3. Seek Mediation: To resolve conflicts between tenants and landlords or property management organisations, certain property management agreements include mediation clauses. Finding a solution that satisfies something may often be accomplished by both parties through mediation.
  4. Check Local Regulations: Examine your local government's policies and legislation regarding property service charges. These regulations could specify acceptable fees, property owners' obligations, and renter's or leaseholders' rights. There may be grounds for you to contest the charges if they violate these rules.
  5. Contact a Property Tribunal or Ombudsman: specialised tribunals or ombudsman services in many jurisdictions handle Property disputes, including those involving service charges. These organisations may offer a formal, impartial procedure for resolving your issues.
  6. Keep Records: Recording all correspondence and paperwork about the service fees and your efforts to address the matter should be kept up-to-date. Emails, letters, bills, and receipts fall under this category.
  7. Seek Legal Advice: Should informal discussions and mediation not result in a settlement, you might choose to speak with a solicitor or other property law expert. Besides representing your interests in more formal conflict resolution procedures or legal actions, they can offer legal advice.

Remember, depending on your jurisdiction and the details of your lease or rental agreement, the precise methods and processes for disputing service charges may differ. It is imperative that you take early action and get legal counsel as needed to safeguard your rights and interests.

Why is there a service charge on a house?

Property service charges are more typical in shared living spaces like apartments or flats, although they can also apply to a house in some situations. There are several reasons why a home may have a property service tax, but they usually have to do with shared services, facilities, or common spaces in a neighbourhood or housing complex. Here are a few potential explanations:

  1. Gated Communities or Private Estates: To pay for the upkeep and management of shared amenities like security, landscaping, road maintenance, or shared recreational spaces, homeowners in gated communities or private estates sometimes have to pay property service fees.
  2. Homeowners' Associations (HOAs): Property service fees may be assessed to homeowners in communities with homeowners' associations to pay for common area administration and upkeep, such as communal facilities like pools or community centers, landscaping, and neighborhood security.
  3. Shared Services: A bigger housing development's dwellings may occasionally share certain infrastructure or services, such as private roads, sewage systems, or common green areas. These shared resources may be maintained and repaired with the help of property service fees.
  4. Estate Management: In certain high-end residential communities, homeowners with individual properties may get a range of services from an estate management business, including general property management, private garden or garden maintenance, and concierge services. These services frequently have additional costs.
  5. Utilities and Shared Expenses: Property charges can split the cost of services like snow removal or rubbish collection in communities without municipal services, or they can pay for shared utilities like lighting in common areas.

The parameters of the homeowners' association or property management agreements can have a significant impact on the specifics of property service costs, including what they cover and how they are determined. It is important that homeowners thoroughly go over these agreements and comprehend their responsibilities and entitlements regarding these fees. For clarity and dispute resolution, you can speak with your homeowners' organisation, the property management business, or legal counsel if you have questions concerning property service fees.

Why does the UK have such a high property service charge?

The perceived high costs of property service are a common source of anxiety for property owners in the UK, particularly those in leasehold or shared ownership arrangements, as the prices can vary. Several factors cause the range of service charge levels, including the location, kind of property, and facilities offered are some variables that might influence what is deemed exorbitant. The following are a few explanations behind the UK's perception of high property service costs:

  1. Maintenance and Amenities: Service charges are often higher for properties with a variety of facilities, such as fitness centers, swimming pools, community gardens, and concierge services. The total fee may vary considerably depending on how much it costs to run and maintain these facilities.
  2. Property Size and Type: Higher maintenance and operating costs may be the reason for higher service charges for bigger properties or those with a more complex infrastructure (greater common spaces, for example).
  3. Historical Costs: historical circumstances might cause, in certain situations, excessive charges for services. If a property has under-invested in the past or has neglected maintenance, significant repairs may be required, raising costs.
  4. Management Costs: The cost of managing a property can vary; greater costs may be associated with more comprehensive and expert management services.
  5. Location: because of the increased expenses of upkeep, houses in desirable or high-value places, including city centers, may have higher service fees.
  6. Lease Terms: Leasehold agreements come in a variety of forms, and some of them could contain clauses allowing property management firms to charge leaseholders overall for services rendered since they pass on some expenses to them.
  7. Legal and Regulatory Factors: Modifications to legal and regulatory frameworks, such as higher standards for energy efficiency improvements or fire safety, may cause greater service charges for properties because of the need to meet these new criteria.
  8. Management Efficiency: Service charges may also be impacted by the property management company's effectiveness and openness. Increased expenses may arise from ineffective management techniques.

In the UK, some residents have been calling for changes to the way these costs are managed and calculated to ease their worries over exorbitant service charges. To address concerns about service costs, the government has implemented measures to increase transparency, give leaseholders greater discretion, and provide them with information about the charges they pay.

To resolve the matter, you could choose to investigate your rights, speak with a property law specialist lawyer, or become involved with neighbourhood homeowner organisations and advocacy groups if you think your service fees are excessively costly or lack transparency.

What is the property service charge 18-month rule?

The Leasehold Reform, Housing and Urban Development Act of 1993 establishes the statutory limitation time for recovering service costs in England and Wales, which is connected to the "18-month rule" governing property service charges. In leasehold homes, both landlords and tenants must abide by this requirement. According to the 18-month rule, leaseholders must receive a summary of their service costs from landlords (or their management agents) within 18 months of the charges being incurred, together with any necessary supporting paperwork. Under the Act, this summary is frequently referred to as a "Section 21 notice".

Here are the key points related to the 18-month rule:

  1. Timing: Landlords or their management agents must send a Section 21 notification within eighteen months of the tenant's accruing of the applicable service costs. The expenditures spent, including their nature, calculation, and leaseholder payments, are described in full in this notification.
  2. Consequences of Non-Compliance: The landlord can have trouble collecting such costs from tenants if they don't give this notice within the allotted 18 months. Put another way, if the notice is not given right away, the leaseholders could not be legally required to pay such fees.
  3. Records and Documentation: The landlord or managing agent must give supporting documentation—such as invoices, receipts, or other pertinent records—to substantiate the service costs in addition to the Section 21 notification.

It is crucial to remember that the Leasehold Reform, Housing and Urban Development Act of 1993 governs the 18-month regulation, which only applies to England and Wales. The legal foundations for leasehold properties in Scotland and Northern Ireland may differ in terms of laws and regulations about service charges. When it comes to service costs, both landlords and tenants should be informed of their rights and obligations under the applicable laws and regulations in their area. If they have questions or concerns, they should also speak with legal or property specialists.

Why would there be a service charge on a freehold property?

Properties classified as freehold have no leasehold or tenancy agreement, meaning that the owner owns the building and the land it is on altogether. Since homeowners are in control of all property care and upkeep, freehold homes rarely have service fees. However, in a few unique cases, a freehold property may have a service charge:

  1. Shared Amenities: A development or community may have shared amenities like private roads, landscaped spaces, or shared facilities if certain freehold properties are included. In certain situations, homeowners could consent to paying a service charge to help with the upkeep and management of these common areas.
  2. Covenants and Agreements: There may be agreements or restrictive covenants governing freehold property that mandate residents contribute to a common fund for the maintenance of private roads, common spaces, or infrastructure. These legally enforceable covenants were usually created at the time the land was first constructed.
  3. Estate Management Companies: An estate management business may offer a range of services to homeowners in premium housing projects or exclusive estates, including security, landscaping, and maintenance of private courtyards and gardens. To pay for these services, homeowners in these communities may be required to pay service fees.
  4. Estate Management Agreements: Homeowners may sign estate management contracts with a different business to handle certain maintenance or services, even for freehold homes. Shared service fees may be included in these agreements with the homeowners.

It is important to remember that service charges on freehold properties are usually applied to the maintenance of common or community spaces and amenities rather than specific residences. The property deeds, covenants, or agreements should contain specifics on the terms and conditions regulating service charges for freehold properties. If a homeowner is thinking about buying a freehold property, they should carefully read any such agreements and get legal counsel if they have questions concerning service charges or other property-related duties.

Can you claim back the property service charge?

The circumstances and purpose of your refund request will determine whether you are eligible to receive a refund of a property service charge. The following are typical circumstances in which you might contest or get a refund for a property service charge:

  1. Incorrect or Unreasonable Charges: You might be entitled to contest the service charge or ask for a refund if you think it was calculated wrongly, is excessive, or includes fees for maintenance or services that were not rendered.
  2. Breach of Lease Terms: It may be possible for you to get a refund if the landlord or property management company violated the terms of the lease or the laws governing service charges.
  3. Failure to Provide Services: You can be qualified for a refund for any services that were not rendered if you paid a service charge for particular facilities or services that were not delivered as promised.
  4. Legal Disputes: Service charge disagreements may occasionally be settled through court procedures like arbitration or tribunal hearings. Should you prevail in these legal actions, you can be qualified for reimbursement.

Follow these procedures to get a property service charge refunded:

  1. Review the lease or rental agreement: To comprehend the terms and circumstances of service costs, including the processes for resolving disputes, carefully read your lease or rental agreement.
  2. Document Your Concerns: All necessary paperwork, including receipts, invoices, and communication with the landlord or property management firm, should be kept on file. This paperwork will be essential to proving your claim.
  3. Communicate with the Property Manager or Landlord: start a conversation with the property management company or landlord to discuss your concerns and seek a resolution. They may address the issue without formal proceedings.
  4. Seek Mediation: Bring up your issues and look for a solution by starting a discussion with the landlord or property management firm. They could be open to discussing the matter outside of official processes.
  5. Legal Action: If everything else fails, get legal advice from a solicitor or other qualified property law specialist to investigate your alternatives and, if required, start legal procedures.

It is necessary to remember that the precise steps and prerequisites for recovering a property service charge might change based on your jurisdiction and the details of your rental or lease agreement. Getting legal counsel from a certified expert is frequently crucial when handling intricate service charge disagreements.


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Mary-Anne Bowring FIRPM FRICS FARLA FCABE Founder/Head of Asset Management

Strategic partnerships, holistic delivery/ opportunities, growth, value engineering, thought leadership

Ian Barber MD BTR Mobilisation & Leasing

Runs HQ & site lease-up teams. Drives rent pricing, mobilisation, marketing, happy residents!

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Chartered Building Surveyor. Lectures on EWS1 & building safety. Runs CapEx programmes.

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Chartered Valuer. Rental development & mixed use valuations, IRR modelling. Leasehold enfranchisement specialist

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Operational Plant & Equipment strategy PPM Compliance lead, Asset tagging Client major projects

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Trainer & Helpdesk Manager: people, systems,contractors. ISO45001 supply chain accreditation.

Steve Norman Planning Director

Land due diligence (opportunities & constraints) Has contributed to a number of award winning schemes.

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