Service levels: at a glance
Service Level Agreement | BlockCare300 | BlockCare500 | BlockCare1000 | Service Level |
---|---|---|---|---|
from £525 per annum | from £1,750 per annum | min £5,000 per annum | BlockCare500 suits investor Freeholders, non trading RMC's BlockCare1000 suits leases with arrears billing, trading companies & sites with complex service charge schedules | |
Service charge and reserve fund collection | ||||
Draft service charge budget circulated to Client | additional cost | ![]() |
![]() |
within 4 weeks of end of service charge year. For BlockCare300 if you don’t upload a budget we will apply a 10% until you do. |
Issue demands | ![]() |
![]() |
![]() |
within 21 days prior to demand date (if budget approved in time) |
On-line budget calculator & reserves fund estimator | ![]() |
![]() |
![]() |
|
Reserve fund : Annual reserve plan review | additional cost | ![]() |
![]() |
A reserve plan is benchmarked to the lease and posted on the Client web area |
5 payment methods: Cash, Cheque, Direct Debit, Internet Banking, Credit Card | ![]() |
![]() |
![]() |
|
Insurance | ||||
Competitive insurance - Up to 20% off with our block policy | ![]() |
![]() |
![]() |
|
Insurance claims - common parts property | additional cost | ![]() |
![]() |
Manage common parts claims, 3 months, subject to loss adjuster's delays |
Insurance claims - owners property | additional cost | additional cost | additional cost | In accordance with RICS code of practice we facililate claims helping & signposting owners to the insurer. |
Insurance : Processing with NHBC/BLP/New Build claims | additional cost | ![]() |
![]() |
Common parts claims only 3 months, subject to loss adjusters delays |
Communication | ||||
Dedicated Property Manager/ Property Administrator | Web portal | Property Manager | Property Manager | * Administrator for blocks of 10 or less units under strategic guidance of Manager |
Dedicated legal officer | refer to Site Directors | legal officer | legal officer | |
Dedicated final accounts officer | refer to Site Directors | legal officer | legal officer | |
Escalation channel | refer to Site Directors | Service & Ops Manager | Property Director | Escalation channel advised on every email footer. Quality tracking system to ensure closure. |
Directors minutes distribution | additional cost | ![]() |
![]() |
Draft typed direct onto Client web area. Watch as we close & action items |
Directors minutes actioned | additional cost | ![]() |
![]() |
Property Managers are targeted via performance related pay to action items within 1 month. |
Telephone support | additional cost | ![]() |
![]() |
Messages are logged. Calls can be put through to mobiles. |
Emails & replies support | additional cost | ![]() |
![]() |
72 hours set in ISO9000 Quality Manual QP15. |
Faxes & replies | additional cost | ![]() |
![]() |
48 hours set in ISO9000 Quality Manual QP15 |
Letters & replies | additional cost | ![]() |
![]() |
extra meetings are possible but add to base fee, at BlockCare300 all meetings are chargeable |
Teleconferencing facilities in-between meetings | additional cost | ![]() |
![]() |
|
Use of Boardroom | additional cost | ![]() |
![]() |
Board room hire charge £50 per hour |
Direct dial for your block | refer to Site Directors | additional cost | additional cost | |
Residents/AGM minutes distribution | ![]() |
![]() |
![]() |
Draft typed direct onto Client web area. Watch as we close items. |
AGM minutes actioned | ![]() |
![]() |
![]() |
Property Managers are targeted via performance related pay to action within 1 month. |
Pre-sales legal packs | additional cost | additional cost | additional cost | Premium same day service available, else 5 working days turnaround |
Owners Newsletters with demands | additional cost | ![]() |
![]() |
It is policy to send you a news update with every demand. |
Company Secretarial Service | ||||
Full Company Secretarial service | additional cost | additional cost | ![]() |
*BlockCare300 service includes filing only |
Run your company, deal with Companies House. | ![]() |
additional cost | ![]() |
|
Administer ownership registers, transfer/issue share certificates etc. | additional cost | additional cost | ![]() |
|
Arrange meetings, proxy forms, take minutes | additional cost | ![]() |
![]() |
|
Structural changes to Memorandum and Articles of Association | additional cost | additional cost | additional cost | |
Company Accounts | additional cost | additional cost | additional cost | Required by companies House for RTM, Freehold and Resident Management Companies. |
Repairs & maintenance | ||||
24/7 telephone response on emergencies | ![]() |
![]() |
![]() |
via night service on 0207 428 2056 as advertised on the "contact us" page and on the main switchboard number |
Common parts inspections | additional cost | ![]() |
![]() |
As agreed according to fee |
Emergency works arranged | additional cost | ![]() |
![]() |
|
Reactive repairs & maintenance | additional cost | ![]() |
![]() |
80% of Purchase Orders signed off within 5 working days set in ISO9000 Quality Manual QP15 |
Contract works : cleaning & gardening | additional cost | ![]() |
![]() |
reviewed on next site visit. Site reports are available on Client web area within 3-5 days of each |
Site visits actioned & closed | ![]() |
![]() |
![]() |
Property Managers are targeted via performance related pay to action within 1 month. |
Types of Site Inspections | ![]() |
![]() |
![]() |
at least 50% to be interim H&S inspections fully audit trailed on iPad |
More than 1 quotation for works over £1,000 (unless emergency**) | additional cost | ![]() |
![]() |
2 quotations for works over £1,000 |
No. Quotations for works over Section 20 threshold (unless LVT dispensation granted**) | additional cost | ![]() |
![]() |
3 quotations for works over Section 20 Consultation limits |
Issues log | ![]() |
additional cost | ![]() |
|
Arranging maintenance of specialist plant (lifts, pumping stations, communal heating, air-conditioning, water filtration) | additional cost | ![]() |
![]() |
|
Budget monitoring, quarterly reporting & cash management | ||||
Online daily expenditure listing | ![]() |
![]() |
![]() |
See payments made on the Client web area (just 24 hours behind our system) |
Management accounts | additional cost | ![]() |
![]() |
Online (24 hours behind our system) so you have real time management accounts. |
Invoices online When clients uploads | ![]() |
![]() |
![]() |
*BlockCare300 service relies on Client to upload invoices when requesting payment. |
Balancing charges levied | ![]() |
![]() |
![]() |
Charged to owners according to the Service Charge accounts. |
Arrears lists online | ![]() |
![]() |
![]() |
Viewable by Clients and Directors |
RICS client money protection scheme | ![]() |
![]() |
![]() |
RICS Client Money Protection Scheme invalidated if Client/Director wants to be a 2nd signatory |
Accounting for multiple service charge schedules | additional cost | ![]() |
![]() |
For blocks/estates where more than one service charge fund is maintained (e.g. "day-to-day fund" and "pond maintenance fund"). |
Systematic arrears collection | ||||
Demand, polite reminder, final notice | ![]() |
![]() |
![]() |
Owners can be set up for email demands |
Arrears lists online | ![]() |
![]() |
![]() |
Arrears lists are available online for Clients and Directors |
Letter before action | charged to debtor | charged to debtor | charged to debtor | to satisfy Civil Procedure Rules a pre-action protocol letter is required before court action can start |
First Tier Tribunal (Property Chamber) action on debts | charged to debtor | charged to debtor | charged to debtor | Ringley Legal has litigation lawyers specialist in recovery of service charges. |
Access to in house litigation & in-house Solicitor | additional cost | additional cost | additional cost | Action funded by Freeholder/Client Company but added to owner's debt |
On-line litigation update | ![]() |
![]() |
![]() |
Court action last and next stage is visible online to Clients and Directors |
Financial Accounts | ||||
Year end accounts : Dormant Company Accounts | £60 + Vat | £60 + Vat | £60 + Vat | Dormant company accounts if no ground rent is collected, no income (apart from service charge received) all money is held in a Ringley Client Account and no disposals/acquisition of assets |
Year end accounts : Service Charge Accounts | ![]() |
![]() |
![]() |
*BlockCare products includes service charge accounts but not certification to 1985 Act requirements. Fee scales at Ringley Accountants |
Year end accounts : Trading Companies Accounts | ![]() |
![]() |
![]() |
Your company will probably be trading if you collect ground rent and/or own the Freehold. Our role as Managing Agent is to provide reconciled ledgers to a panel Accountant. |
Year end accounts : Corporation Tax Returns | ![]() |
![]() |
![]() |
We facilitate and provide answers to the Accountant. |
Year end accounts : Obtaining tax return exemptions | ![]() |
![]() |
![]() |
*Where Ringley act as Company Secretary we will apply for an exemption if applicable. |
Management of Staff | ||||
Site Staff day books | ![]() |
![]() |
![]() |
Ringley's site staff system provides visibility of day books, holidays and building manuals. |
Management of employed staff | ![]() |
![]() |
![]() |
Covers training, reporting & reviews as part of agreed number of site inspectors. |
Dealing with recruitment, HR policy | ![]() |
![]() |
![]() |
Covers interviews, welfare, disciplinary and grievance meetings. |
Payroll | ![]() |
![]() |
![]() |
Payroll administrated & amounts advised to payroll accountant |
Appraisals | ![]() |
![]() |
![]() |
Fee includes annual appraisal & we write out to seek feedback from all owners prior to this. |
Block management blueprint | ||||
Creating an owners manual | ![]() |
![]() |
additional cost | |
Engineering, Legal, Valuation advice | ||||
Professional Advice : access to advice on Lease Extension / Freehold Enfranchisement matters / Selling Shares in Freehold | additional cost | additional cost | additional cost | advice on restructuring company constitution to enable sales of Lease Extensions and distribution of proceeds (dividends or loan repayments) |
Professional Advice : access to Building Engineering advice | additional cost | additional cost | additional cost |
Find out more today

We won't quibble if you want to change your BlockCare package