Service levels: at a glance
| Service Level Agreement | BlockCare300 | BlockCare500 | BlockCare1000 | Service Level |
|---|---|---|---|---|
| from £525 per annum | from £1,750 per annum | min £5,000 per annum | BlockCare500 suits investor Freeholders, non trading RMC's BlockCare1000 suits leases with arrears billing, trading companies & sites with complex service charge schedules | |
| Service charge and reserve fund collection | ||||
| Draft service charge budget circulated to Client | additional cost |  |
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within 4 weeks of end of service charge year. For BlockCare300 if you don’t upload a budget we will apply a 10% until you do. |
| Issue demands | |
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within 21 days prior to demand date (if budget approved in time) |
| On-line budget calculator & reserves fund estimator | |
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| Reserve fund : Annual reserve plan review | additional cost | |
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A reserve plan is benchmarked to the lease and posted on the Client web area |
| 5 payment methods: Cash, Cheque, Direct Debit, Internet Banking, Credit Card | |
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| Insurance | ||||
| Competitive insurance - Up to 20% off with our block policy | |
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| Insurance claims - common parts property | additional cost | |
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Manage common parts claims, 3 months, subject to loss adjuster's delays |
| Insurance claims - owners property | additional cost | additional cost | additional cost | In accordance with RICS code of practice we facililate claims helping & signposting owners to the insurer. |
| Insurance : Processing with NHBC/BLP/New Build claims | additional cost | |
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Common parts claims only 3 months, subject to loss adjusters delays |
| Communication | ||||
| Dedicated Property Manager/ Property Administrator | Web portal | Property Manager | Property Manager | * Administrator for blocks of 10 or less units under strategic guidance of Manager |
| Dedicated legal officer | refer to Site Directors | legal officer | legal officer | |
| Dedicated final accounts officer | refer to Site Directors | legal officer | legal officer | |
| Escalation channel | refer to Site Directors | Service & Ops Manager | Property Director | Escalation channel advised on every email footer. Quality tracking system to ensure closure. |
| Directors minutes distribution | additional cost | |
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Draft typed direct onto Client web area. Watch as we close & action items |
| Directors minutes actioned | additional cost | |
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Property Managers are targeted via performance related pay to action items within 1 month. |
| Telephone support | additional cost | |
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Messages are logged. Calls can be put through to mobiles. |
| Emails & replies support | additional cost | |
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72 hours set in ISO9000 Quality Manual QP15. |
| Faxes & replies | additional cost | |
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48 hours set in ISO9000 Quality Manual QP15 |
| Letters & replies | additional cost | *1 per year |
* as agreed |
extra meetings are possible but add to base fee, at BlockCare300 all meetings are chargeable |
| Teleconferencing facilities in-between meetings | additional cost | |
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| Use of Boardroom | additional cost | |
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Board room hire charge £50 per hour |
| Direct dial for your block | refer to Site Directors | additional cost | additional cost | |
| Residents/AGM minutes distribution | |
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Draft typed direct onto Client web area. Watch as we close items. |
| AGM minutes actioned | |
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Property Managers are targeted via performance related pay to action within 1 month. |
| Pre-sales legal packs | additional cost | additional cost | additional cost | Premium same day service available, else 5 working days turnaround |
| Owners Newsletters with demands | additional cost | |
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It is policy to send you a news update with every demand. |
| Company Secretarial Service | ||||
| Full Company Secretarial service | additional cost | additional cost | |
*BlockCare300 service includes filing only |
| Run your company, deal with Companies House. | |
additional cost | |
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| Administer ownership registers, transfer/issue share certificates etc. | additional cost | additional cost | |
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| Arrange meetings, proxy forms, take minutes | additional cost | |
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| Structural changes to Memorandum and Articles of Association | additional cost | additional cost | additional cost | |
| Company Accounts | additional cost | additional cost | additional cost | Required by companies House for RTM, Freehold and Resident Management Companies. |
| Repairs & maintenance | ||||
| 24/7 telephone response on emergencies | |
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via night service on 0207 428 2056 as advertised on the "contact us" page and on the main switchboard number |
| Common parts inspections | additional cost | |
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As agreed according to fee |
| Emergency works arranged | additional cost | |
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| Reactive repairs & maintenance | additional cost | |
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80% of Purchase Orders signed off within 5 working days set in ISO9000 Quality Manual QP15 |
| Contract works : cleaning & gardening | additional cost | |
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reviewed on next site visit. Site reports are available on Client web area within 3-5 days of each |
| Site visits actioned & closed | |
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Property Managers are targeted via performance related pay to action within 1 month. |
| Types of Site Inspections | |
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at least 50% to be interim H&S inspections fully audit trailed on iPad |
| More than 1 quotation for works over £1,000 (unless emergency**) | additional cost | |
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2 quotations for works over £1,000 |
| No. Quotations for works over Section 20 threshold (unless LVT dispensation granted**) | additional cost | |
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3 quotations for works over Section 20 Consultation limits |
| Issues log | |
additional cost | |
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| Arranging maintenance of specialist plant (lifts, pumping stations, communal heating, air-conditioning, water filtration) | additional cost | |
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| Budget monitoring, quarterly reporting & cash management | ||||
| Online daily expenditure listing | |
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See payments made on the Client web area (just 24 hours behind our system) |
| Management accounts | additional cost | |
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Online (24 hours behind our system) so you have real time management accounts. |
| Invoices online When clients uploads | * |
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*BlockCare300 service relies on Client to upload invoices when requesting payment. |
| Balancing charges levied | |
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Charged to owners according to the Service Charge accounts. |
| Arrears lists online | |
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Viewable by Clients and Directors |
| RICS client money protection scheme | |
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RICS Client Money Protection Scheme invalidated if Client/Director wants to be a 2nd signatory |
| Accounting for multiple service charge schedules | additional cost | |
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For blocks/estates where more than one service charge fund is maintained (e.g. "day-to-day fund" and "pond maintenance fund"). |
| Systematic arrears collection | ||||
| Demand, polite reminder, final notice | |
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Owners can be set up for email demands |
| Arrears lists online | |
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Arrears lists are available online for Clients and Directors |
| Letter before action | charged to debtor | charged to debtor | charged to debtor | to satisfy Civil Procedure Rules a pre-action protocol letter is required before court action can start |
| First Tier Tribunal (Property Chamber) action on debts | charged to debtor | charged to debtor | charged to debtor | Ringley Legal has litigation lawyers specialist in recovery of service charges. |
| Access to in house litigation & in-house Solicitor | additional cost | additional cost | additional cost | Action funded by Freeholder/Client Company but added to owner's debt |
| On-line litigation update | |
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Court action last and next stage is visible online to Clients and Directors |
| Financial Accounts | ||||
| Year end accounts : Dormant Company Accounts | £60 + Vat | £60 + Vat | £60 + Vat | Dormant company accounts if no ground rent is collected, no income (apart from service charge received) all money is held in a Ringley Client Account and no disposals/acquisition of assets |
| Year end accounts : Service Charge Accounts | * |
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*BlockCare products includes service charge accounts but not certification to 1985 Act requirements. Fee scales at Ringley Accountants |
| Year end accounts : Trading Companies Accounts | |
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Your company will probably be trading if you collect ground rent and/or own the Freehold. Our role as Managing Agent is to provide reconciled ledgers to a panel Accountant. |
| Year end accounts : Corporation Tax Returns | |
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We facilitate and provide answers to the Accountant. |
| Year end accounts : Obtaining tax return exemptions | * |
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*Where Ringley act as Company Secretary we will apply for an exemption if applicable. |
| Management of Staff | ||||
| Site Staff day books | |
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Ringley's site staff system provides visibility of day books, holidays and building manuals. |
| Management of employed staff | |
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Covers training, reporting & reviews as part of agreed number of site inspectors. |
| Dealing with recruitment, HR policy | |
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Covers interviews, welfare, disciplinary and grievance meetings. |
| Payroll | |
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Payroll administrated & amounts advised to payroll accountant |
| Appraisals | |
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Fee includes annual appraisal & we write out to seek feedback from all owners prior to this. |
| Block management blueprint | ||||
| Creating an owners manual | |
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additional cost | |
| Engineering, Legal, Valuation advice | ||||
| Professional Advice : access to advice on Lease Extension / Freehold Enfranchisement matters / Selling Shares in Freehold | additional cost | additional cost | additional cost | advice on restructuring company constitution to enable sales of Lease Extensions and distribution of proceeds (dividends or loan repayments) |
| Professional Advice : access to Building Engineering advice | additional cost | additional cost | additional cost | |
Find out more today
Block Management
We won't quibble if you want to change your BlockCare package
Call us on 0161 870 0401
md@ringley.co.uk
Contact Us
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Association of Residental Letting Agents
Royal Institution of Charted Surveyors
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We are even more proud and pleased to have smashed every prediction and raised the record amount of £30k!