Business Support Manager - Property Services Team
Estates London, NW1 8PR
Jobs in Business Support Manager - Property Services Team previous successful applicants have come from
This is a role that is both strategic, administrative, and operational. We are heavily regulated data-led business with a compliance, finance bias. Whilst we run at 4.6* on goigle and trust pilot (better than the big boys we want to take on), we love improving our service, sharing success with the team, and deliver continuous service improvement by honing our bespoke tech and processes.
There are no ivory towers at Ringley. This is a roll your sleeves up, hands-on role that sits alongside our Head of Property Management. As well as providing active support to the Head of Propery. You will manage workflow streams, build deep inter-team trust, and ensure SLAs are delivered.
You will have a let's get it done aura, understand that sticking to the process is what protects us and our Clients as well as being both financially literate and risk savvy. You will be great at root cause analysis and be a natural problem solver (perhaps with a calming deep breath, but always with a smile). Saying that, you will be better still at articulating empathetic, audit trail heavy, politically sensitive responses to complex queries. And, we will be absolutely able to rely on you to remember to trigger quarterly audit tasks.
In return, you will be part of the friendliest Property Team in the business, with the best 5* reviews out there.
Business Support Manager - Property Services Team role overview - what does a Business Support Manager - Property Services Team do?
What we think makes a good Business Support Manager:
You will have a let's get it done aura, understand that sticking to the process is what protects us and our Clients as well as being both financially literate and risk savvy. You will be great at root cause analysis and be a natural problem solver (perhaps with a calming deep breath, but always with a smile). Saying that, you will be better still at articulating empathetic, audit trail heavy, politically sensitive responses to complex queries. And, we will be absolutely able to rely on you to remember to trigger quarterly audit tasks.
In return, you will be part of the friendliest Property Team in the business, with the best 5* reviews out there.
Suitable candidates (if not from a property background) will have a career that demonstrates:
• strong customer service fundamentals,
• a highly regulated environment
• financial literacy
• Client presentation skills
• leadership and responsibility
What do I need to do to become an Business Support Manager - Property Services Team - candidate requirements
As a Business Support Manager day to day, you will be responsible for:
- being the one who ensures our office is always fit for an army inspection
- data management, department workflow audit, management, and step in, where there are bottlenecks or catch-up projects
- research and audit trail analysis to draft responses that uphold a fair position
taking a lead role in meeting, onboarding and management of new Clients, even daily Client chrck-ins if required
- review and pre-Client sign off of budgets, as well as mentoring managers who are new to budgeting or whose sites are not performing well to budget
- using tools like our 'keyword' dept wide inbox search to flush out risks that need same day attention either personally or via the team
- upskilling support staff and email performance
- embedding new policy, tech features into day-to-day operations, training and sample testing success to streamline inter-team workflows
- administrative and operational tasks to ensure smooth business operations and inter department and managerial support
- Managing debtors across the business streams and reviewing purchasing to find savings
What is the average salary of a Business Support Manager at Ringley?
Salary: based on experience (basic plus bonus)
HOW TO APPLY:
Proactive people should phone Mary-Anne Bowring on 0207 428 1976 or 0797 4241636 (anytime) and we only recruit proactive people
Ringley Chartered Surveyors is an equal opportunities employer: Ringley House, 1 Castle Road, London NW1 8PR
What are the skills and experience you need to be a Business Support Manager - Property Services Team
Salary Range for our Business Support Manager - Property Services Team located in London
Business Support Manager - Property Services Team roles within the Estates at Ringley Limited
The Ringley Group's customer focus sets a benchmark in the industry. We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent. All our property people are creative problem solvers and help owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management. The role will also get you networking with our Legal and Final Accounts Officers.
As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent. Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer: ‘good advice, great service by brilliant people, every time’.
We put these words into practice by investing in the continuing professional development of our people. We love to celebrating what we achieve as individuals and as a team. In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.
Our history: Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit. The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years. The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.
Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning.
The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise. In 2010 we introduced a 'money back guarantee'.
By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established. We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….
