Block Management

We are tenure blind: we support renters, shared owners, leaseholders and freeholders in developments large and small

Our true business is building relationships with our people. Our people really know that they can make a difference to our residents. We match our people to what each site needs to be achieved, with you in mind. We lead the market in transparency and focusing on risk, cash, repairs and place making, usually in that order.

We are not shy of hard work and believe our ability to get stuck in and find solutions that sets us apart. We are innovative to the core and committed to implementing good ideas in pursuit of 5* service. Being who we are would be impossible without our passionately committed people, whose qualifications we sponsor and who we support professionally to be the best they can be, as achieving a national training award and our Silver IIP status confirms.

Overview Block
Management

"At Ringley we believe in joined up thinking and commit to signpost Clients on all things property - even if outside our day-to-day management remit."

Management is about the minutia done well. It takes a team across a range of disciplines to deal with the multiple facets of block management and estate management politics, building pathology, finance, legal know-how, and of course customer service too.

Quick Help for existing Clients: Help if you are selling, Help to report an incident

Moving or Buying?

Our role is to work alongside Clients’ Asset and Finance Teams, to report what you need your way, instantly and to give you access to real-time data so you can drill deeper and understand the costs and trends.

Report an Incident

Our role is to work alongside Clients’ Asset and Finance Teams, to report what you need your way, instantly and to give you access to real-time data so you can drill deeper and understand the costs and trends.

FAQs for Block Management

Got an question? Maybe it has been asked before. Click below to view all the Frequently Asked Questions related to block management.



A dedicated team: Our Property Managers work in pairs, so you have cover for holidays etc...

24 hours a day Call handling centre for out of hours emergencies

100% transparency: Budgets, real invoices, bank balances, arrears, compliance docs online 24/7.

Free banking No bank charges - as long as your account is in credit

Debt collection 100% of service charge debts collected or sent Legal within three months.

A dedicated team: Our Property Managers work in pairs, so you have cover for holidays etc...

24 hours a day Call handling centre for out of hours emergencies

100% transparency: Budgets, real invoices, bank balances, arrears, compliance docs online 24/7.

Free banking No bank charges - as long as your account is in credit

Debt collection 100% of service charge debts collected or sent Legal within three months.


Articles & Blogs related:

Our Block Management Team

The key to our success is our people

Kate Robinson
Head of Block Management
London & SE
Richard Read
Head of Block Management
Wales & West
Nick Pratt
National Head of Site Staff
Block Management

Richard

Cardiff Office

Head of Block Management - Wales & West

Kate

London Office

Head of Block Management - London & SE

Nick

London Office

Block Management - National Head of Site Staff

Block Management Reviews

"Our Junior Property Manager is to be highly commended in her outstanding professional manner in handling the various property issues that has affected me. The first involved her tactfully contacting me to navigate my husbands car that he bought and was waiting to refurbish for many months, but now the management had received complaints as it was considered an abandoned car. Instead of the heavy handiness I would have expected from management to remove the car, she instead showed sensitivity and allowed sufficient time for the car to be removed. In showing a respectful and courteous approach to my situation, the matter was handled a lot quicker than normal and with very little stress. Also, I asked her to install a door stopper in my hallway as my neighbours children kept banging the door and causing damage on the wall. She attended to the matter very quickly and again was extremely friendly and kept me informed of when it would be installed. Dilara is one of the best assistant property managers I have dealt with in 20 years of living at the Maltings flats. She has a sensible attitude, a respectful attitude to the tenants and she can earn your trust quickly because she gets property issues handled quickly. "


CW
Christine Wright Romford

"One of the best assistant property managers I have dealt with in 20 years of living at the Maltings flats. She has a sensible attitude, a respectful attitude to the tenants and she can earn your trust quickly because she gets property issues handled quickly."


CT
Christine Torres Romford

"This morning I sent to Dilara an email regarding the main drainage blockage, almost the next minute a plumber knocked my door! It was super fast, totally out of my expectation, thanks a million! I also asked the junior property manager for EWS1 form and Fire Risk assessment for remortgage purpose, she was very helpful as well. Thanks!"


LN
Li Naihao

"We hire friendly people and empower them to delight."





  • Financial aspects of Block Management: we will:

    Propose a service charge budget to agree
    Prepare a reserve fund with the future in mind
    Collect service charges collected in the way the lease or transfer sets out
    Appoint a Chartered Accountant to prepare the service charge accounts
    Liaise with the Accounant to 'audit' or 'certify' the accounts
    Add interest received to the money we hold for you
    Protect your money, hold it in trust, in a RICS regulated Client account
    Give you the benefit of the ‘RICS Clients Money Protection Scheme’
    Send you a bank statement monthly, (if requested)
  • Inspections & Repairs on site: we will

    Inspect the common parts at a frequency agreed with you
    React and send contractors to effect block repairs
    Re-tender cleaning, gardening, window cleaning and facilities contracts to deliver value for money
    Negotiate contracts, repairs, long term qualifying agreements
    Facilitate insurance claims to support owners
  • Insurance & Buildng Safety: We will:

    Improve the environment by working with residents and the local crime prevention officers to enhance security and make you feel safe
    Interpret fire risk assessments and plan with you what you need to do
    Arrange insurance for buildings, Directors & Officers, plant and public liability
  • Legal aspects: We will:

    Interpret leases, capital expenditure plans and case law
    Signpost when we think you need specialist advice
    Implement best practice
    Mediate neighbour issues such as parking, noise and nuisance
    Instruct Solicitors to deal with breach of lease and serious debt recovery
    Maintain records of what we do and share these with you on the Ringley Gateway™ online
  • As Company Secretary: we will:

    Arrange The Annual General meeting
    Appoint a Company Secretary to maintain the statutory registers and file the annual return
    Instruct a Chartered Accountant to prepare the company accounts
    Mediate neighbour issues such as parking, noise and nuisance
    Instruct Solicitors to deal with breach of lease and serious debt recovery
    Maintain records of what we do and share these with you on the Ringley Gateway™ online
    If you are wondering why we chose a list of verbs to describe what we do – it is because we are a results driven organisation and believe in getting things done. In fact, 15% of our team’s salaries are tied to key performance indicators.

Our teams are trained and their work is benchmarked and audited to the International Standard for Occupational Health & Safety. ISO45001 This means full training on COSHH, lifting, hazards and assessing risk and formally documented methods of work.

Find out more

"Our customers are also
our friends"

Call us on 020 4506 9030

md@ringley.co.uk