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Flooding - keeping residents safe

Written by: Mary-Anne Bowring 03/09/2020
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The Impact of Storm Ciara and Storm Dennis

Repair reporting software provider Fixflo helped leaseholders and tenants handle nearly 5,000 small repairs when Storm Ciara hit the UK. This support allowed property managers to focus on major repairs needed across blocks in the country. Winds reached their peak on Sunday, 9 February, causing significant damage to fences and windows. The situation worsened as Storm Dennis followed, leading to widespread flooding. With 120 severe weather warnings still in place, forecasters warn that already hard-hit areas could receive another month’s rainfall in just 24 hours. For homeowners battling floodwaters, the outlook remains grim.

Advice for Recognizing Flood Risks

If you live in a flood-prone area, here are some key tips from the Know Your Flood Risk website:

  • Stay informed – Listen to local news and emergency services for evacuation advice. Check on elderly relatives.
  • Avoid floodwaters – Six inches of fast-flowing water can knock you over, and two feet can float a car. Hidden hazards like open manholes may be present.
  • Never swim in floodwaters – You risk being swept away or hit by debris.
  • Stay off riverbanks, sea defences, and bridges – They may collapse or become unstable.
  • Be aware of contaminated water – Floodwaters can mix with sewage, posing serious health risks.

Steps for Leaseholders in a Flood Emergency

For leaseholders, your first point of contact in a flood crisis is your property manager. There should be an evacuation plan in place—if unsure, ask about it now.

If your home is at risk:

  • Pack an emergency bag for you and your family.
  • If evacuation is necessary, visit the National Flood Forum website for guidance.
  • Your block manager handles insurance claims against the building’s policy, which may cover temporary accommodation.

The Cost of Flood Damage and Insurance Considerations

An insurance expert recently estimated that the average cost of flood damage repair is £35,000. For anyone in a flood-prone area:

  • Contents insurance is essential – It covers drying, cleaning, and restoring possessions.
  • If you rent, contact your landlord – Their building insurance may cover temporary accommodation.
What to Do if Your Flat is Flooded

If your flat suffers flood damage:

  • Your block manager will handle insurance claims for building repairs.
  • Your insurance provider will assess and replace items that cannot be cleaned or repaired.
  • If renting, check whether your landlord’s insurance covers alternative housing.
Storm Ciara and Dennis: Managing Flood Risks and Damage for Leaseholders

The recent storms, Ciara and Dennis, caused extensive damage across the UK, with winds and flooding affecting thousands of homes. Leaseholders are advised to stay informed, avoid floodwaters, and ensure they have an evacuation plan in place. Property managers play a crucial role in handling building repairs and insurance claims during such events. The cost of flood damage can be significant, and contents insurance is essential for protecting personal belongings. For those renting, it’s important to confirm whether the landlord's insurance covers temporary accommodation in case of flooding.



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