Block Management Custom House

Custom House's No 1 Managing agent

Block and Estate Management is about the minutia done well: the role of a Managing Agent is technical, administrative, practical and political. It takes joined up thinking to do what we do well as well as sufficient resource to react to whatever is necessary day-to-day.

As a Managing Agent we know our true business is building relationships with people. Our people are empowered and know that they can make a difference to how people feel about where they live. We call our 'Property Manager's 'Relationship Managers’ to embody our values which are to build relationships, add value, and to take the initiative. We lead the market in transparency and focusing on risk, cash, repairs and place making, usually in that order, and was the first Managing Agent to introduce a ' money back guarantee ’.

Being who we are would be impossible without our passionately committed people, whose qualifications we sponsor and who we support professionally to be the best they can be, as achieving a national training award and our Silver IIP status confirms.

Block Management Packages

An online service, like internet banking: we run demands, arrears, service charge accounts & legal admin, you set the budget and upload invoices to pay

How to change Managing Agent

Changing Managing Agent needn’t be daunting, we have a team dedicated to gathering information, benchmarking leases and setting up plant registers

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Ringley’s Top 10 Tips

There’s a lot you need to know to run the service charge properly: politics, law, building pathology, financial accounting, company matters, here’s a few tips

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Can’t afford a Managing Agent?

We understand the minimum fees of a full block management service may be prohibitive to small blocks – that’s why we created
www.servicechargesorted.co.uk

Regulated by

The Ringley Group is regulated by all three major bodies - Royal Institution of Chartered Surveyors (RICS), the Solicitors Regulation Authority, and the Financial Conduct Authority.

Members of

We have professional memberships in The Property Institute, The Association of Rental Living, The Institute of Fire Safety Managers, Chartered Association of Building Engineers.

We empower teams out on site

Site staff are the eyes and ears of the developments we manage, they are fully connected to our customer relationship management systems. The work they do is visible to residents, e.g., day books and end of shift inspections on the Ringley Gateway portal.

We see success as the emotional connection of each resident to where they live, so the task is simple... to empower site teams to make a difference on resident at a time.

We hire and place a range of site staff including: Concierge, Caretakers, Housekeeping, Cleaners, Gardeners, Maintenance Engineers and more…
read more about site staff solutions


Block Management Overview
for RTM Companies
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for Estates of Houses
for Freeholder Investors
Ground Rent Collection
How to Change Agent
Block Management Packages
Can't Afford an Agent?
Section 20 Major Works
Ringley's Top 10 Tips
Staff on Site
Block Management Overview

Block and Estate Management is about the minutia done well: the role of a Managing Agent is technical, administrative, practical and political. It takes joined up thinking from a multi-disciplined team with one eye on the strategic long term plan and with sufficient resource to react to whatever is necessary day-to-day: the skills that block and estate management spans are: politics, building pathology, finance, legal knowhow and of course customer service too.

As a leading Managing Agent, we are a one-stop-property shop. We understand that our role is sometimes signposting Clients to get expert advice and supporting them to interpret such advice and make decisions. We support and help owners reach out to government and other local services where matters are beyond our day-to-day block management remit.

As a Managing Agent we know our true business is building relationships with people. Our people are empowered and know that they can make a difference to how people feel about where they live. We call our 'Property Manager's 'Relationship Managers' as our focus which is written up in our values is (a) to build relationships, (b) add value, and (c) to take the initiative: to us this means managing relationships. We lead the market in transparency and focusing on risk, cash, repairs and place making, usually in that order, and was the first Managing Agent to introduce a 'money back guarantee'.

We are not shy of hard work and believe our ability to get stuck in and find solutions that sets us apart. We are innovative to the core and committed to implementing good ideas in pursuit of 5* service.

Being who we are would be impossible without our passionately committed people, whose qualifications we sponsor and who we support professionally to be the best they can be, as achieving a national training award and our Silver IIP status confirms.


Block Management Reviews

"The lettings advisor was amazing from the first phone call to handing over my new home, thank you."

Andrew needham 11 days ago

"I have been using Ringley's services for two years and so far I am very satisfied, the lettings agent has always helped me, responding quickly and clearly to my requests, this has made my stay worry-free with the certainty of having support if needed."

Italo Pluchino 18 days ago

"We have had a problem with noise from the flat above us in Lady Isle House Ferry Court Cardiff. We contacted a Mr Paul Staniforth who immediately became involved and addressed the situation. We really do appreciate what he has done for us and cannot thank him enough. Once again a big thank you to Mr Staniforth. The noise above was intolerable."

Shane, 2 days ago

We work alongside those deploying capital: our VirginLand by Ringley identify sites, our capital markets team work on equity and debt, our Asset Managers act as Employer’s Agent during the build for Project Monitoring. Towards Practical Completion we will be preparing always to mobilse new assets, take plant handover, recruit great teams and lease up fast.

Institutions

We work to enhance the value of our Client’s asset and demonstrate good governance. To us this means engaging with leaseholders, residents and other stakeholders to ensure they are engaged with the management of each development.

Investors

Our aim is to make Management Company Directors feel empowered: to us this means 100% transparency and advising them of the options available to support decision making. We know volunteer directors have a day job, so work to delivery what they need in a timely manner and guide them on the decisions we need.

Management Companies

Within The Ringley Group we have a range of professional practices to enable transactions: Land Find, Valuers, Surveyors, Engineers and of course Ringley Law.
We work closely with official receivers, asset owners, lenders and tax consultants to support property owners throughout each assets lifecycle.

Home Owners

We work alongside those deploying capital: our VirginLand by Ringley identify sites, our capital markets team work on equity and debt, our Asset Managers act as Employer’s Agent during the build for Project Monitoring. Towards Practical Completion we will be preparing always to mobilse new assets, take plant handover, recruit great teams and lease up fast.
We work to enhance the value of our Client’s asset and demonstrate good governance. To us this means engaging with leaseholders, residents and other stakeholders to ensure they are engaged with the management of each development.
Our aim is to make Management Company Directors feel empowered: to us this means 100% transparency and advising them of the options available to support decision making. We know volunteer directors have a day job, so work to delivery what they need in a timely manner and guide them on the decisions we need.
Within The Ringley Group we have a range of professional practices to enable transactions: Land Find, Valuers, Surveyors, Engineers and of course Ringley Law.
We work closely with official receivers, asset owners, lenders and tax consultants to support property owners throughout each assets lifecycle.
Why Ringley?

Ringley is a group of companies. We are a diverse bunch with far reaching expertise in law, engineering, fire surveying and facilities management. Our data-led in-sourced model will save you money and we will listen, understand your goals and get things done. We are innovative and solutions oriented.

We promise:
  • 100% transparency
  • to find solutions
  • focused committed people

We're confident our teams will rise to any challenge, so... if you're not happy after 6 months, we will do the right thing

Why Ringley?

As a group of companies we are a diverse bunch with enough experts on board to be a one-stop-property-shop. We listen and align to each Client's goals so each of us knows what needs to be done all the while remaining innovative and solutions oriented - as a team - One Ringley.

We promise:
  • 100% transparency
  • to network and find solutions
  • focused committed people

We're confident our teams will rise to any challenge presented, so...
If you're not happy after 6 months, we will do the right thing

Our Block Management Team

The key to our success is our people.

Kate Robinson
Kate Robinson
MTPI MD Blocks/FM Management (London Region)
image over card Kate Robinson
Karl Bradley
Karl Bradley
Director of Facilities Management BSc IOSH MTPI MIWFM
image over card Karl Bradley
Natalie Birmingham
Natalie Birmingham
Customer Service Manager
image over card Natalie Birmingham
Nick Pratt
Nick Pratt
National Head of Site Staff Block Management
image over card Nick Pratt
Andrew Selwyn
Andrew Selwyn
Head of Block Management South West
image over card Andrew Selwyn
Chris Curtis
Chris Curtis
Operations Director of RISSS
image over card Chris Curtis

Everything you need to know about Custom House

Best places to eat out in Custom House

History of Custom House

Most prestigious roads in Custom House

Things to do in Custom House

Custom House - Cultural Scene

History of Custom House

Custom House, located in East London within the London Borough of Newham, has a history closely tied to London’s maritime and industrial past. The name Custom House originates from the customs offices that managed goods arriving via the nearby docks. For many years, Custom House was a hub for dockworkers and shipping industries, with warehouses and port facilities dominating the area. The arrival of the railway and Docklands Light Railway improved transport links, helping Custom House evolve from an industrial centre into a residential and commercial district. Custom House’s location near the Royal Docks made it a vital part of London’s trading history.

In recent decades, Custom House has undergone significant regeneration, transforming the area with new housing, shopping centres, and improved public spaces. Custom House now offers modern amenities while maintaining its connection to London’s dockland heritage. The opening of the Elizabeth Line station at Custom House has further enhanced accessibility, linking Custom House directly to central London and beyond. Today, Custom House continues to grow as a vibrant community, blending its rich history with exciting opportunities for residents and businesses alike.

 

 

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Most prestigious roads in Custom House

Custom House is an up-and-coming area known for regeneration and excellent transport links. Custom House offers modern housing developments, proximity to the Royal Docks, and easy access to central London. Custom House is increasingly popular with young professionals and families seeking affordability and convenience

Here are some of the most prestigious roads and areas in Custom House:

  • Silvertown Way – Features modern apartments and townhouses near the Royal Docks and Custom House Station.

  • Prince Regent Lane – Known for new developments with riverside views and good local amenities.

  • Albert Road – Offers a mix of modern housing close to public transport and the Excel Centre.

  • Woolwich Manor Way – Residential area with spacious family homes and easy access to nearby parks.

  • Dock Road – Popular for contemporary flats and proximity to Thames Path and transport links.

 

Custom House’s prestigious roads combine modern living, excellent connectivity, and riverside views. Custom House continues to grow in appeal for commuters and families alike. Custom House is becoming a sought-after location for affordable, convenient London living.

 

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Best places to eat out in Custom House

Custom House in East London may be best known for the ExCeL London exhibition centre and its transport links, but it also offers a growing variety of dining spots for locals, visitors, and professionals. From cosy cafés to flavour-packed global cuisine, the area reflects the cultural diversity of Newham. These eateries provide a welcoming atmosphere and a satisfying meal close to the River Thames and Royal Docks.

  1. The Custom House Pub in Custom House – A classic local spot offering traditional British pub food, hearty mains, and a relaxed setting near the station.

  2. Zero Sette in Custom House – An Italian restaurant known for its fresh pasta dishes, authentic flavours, and ideal location near the ExCeL Centre.

  3. La Barrique Wine Bar & Restaurant in Custom House – A stylish venue offering European dishes, tapas-style options, and a carefully curated wine list, perfect for a pre-event meal.

  4. Heroica Lounge in Custom House – This Italian pizzeria is popular for its wood-fired pizzas and casual yet trendy atmosphere.

  5. Nakhon Thai in Custom House – Located near Royal Victoria Dock, this Thai restaurant serves fragrant curries and stir-fried dishes in a modern riverside setting.

  6. Top 1 Forever Restaurant in Custom House – Overlooking the water, this restaurant offers a mix of seafood and European cuisine with great views of the Royal Docks.

  7. Royal Docks Tandoori in Custom House – A go-to for Indian cuisine, offering generous portions of classic curries and grilled meats.

  8. Docklands Bar & Grill in Custom House – Located in the Crowne Plaza Hotel, this restaurant provides a polished dining experience with British and international options.

  9. Al Masar Lebanese Restaurant in Custom House – Known for its mezze platters and grilled specialities, this spot delivers the warmth of Middle Eastern hospitality.

  10. Costa Coffee in Custom House – A convenient café for quick bites, light lunches, and quality coffee, especially popular with commuters and event-goers.

From traditional pub fare to Thai, Italian, and Lebanese cuisine, Custom House’s eateries reflect the area's growing cosmopolitan appeal. These venues offer a mix of comfort, flavour, and convenience that suits both locals and visitors alike.

 

 

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Things to do in Custom House

Custom House in East London is a dynamic area situated near the Royal Docks, offering both residents and visitors a variety of experiences. Known for its excellent transport links, including the DLR and Elizabeth line, the area is a hub of regeneration and opportunity. Whether you're in the mood for waterside relaxation, cultural experiences, or family fun, Custom House delivers an engaging blend of activities.

  • ExCeL London in Custom House is a major exhibition and convention centre hosting international events, conferences, and trade shows.

  • The Crystal in Custom House is a sustainable urban living centre offering interactive exhibits on smart cities and environmental innovation.

  • Thames Clippers River Roamer in Custom House is a hop-on, hop-off riverboat service providing scenic views and access to various Thames-side attractions.

  • Thames Barrier Park in Custom House is a riverside park featuring landscaped gardens, playgrounds, and views of the iconic Thames Barrier.

  • Royal Victoria Dock in Custom House is a revitalised waterfront area offering leisure activities, watersports, and riverside walks.

  • Gallions Reach Retail Park in Custom House is a shopping destination featuring a variety of retail outlets and dining options.

  • Emirates Air Line in Custom House is a cable car providing panoramic views over the Thames and London’s skyline.

  • Canning Town Library in Custom House is a community hub offering a range of educational resources, events, and activities.

  • Making Space: Custom House Is Our House in Custom House is an installation art project showcasing the community's diverse stories and identities.

  • Shipman Youth Zone in Custom House is a drop-in centre offering recreational activities and support for young people aged 11–19.

  • Custom House Market in Custom House is a local market offering fresh produce, street food, and unique goods reflecting the area's multicultural atmosphere.

  • St. John's Church in Custom House is a place of worship hosting community events, art exhibitions, and concerts.

  • Custom House Library in Custom House is a community library offering a range of books, digital resources, and events for all ages.

  • Rosetta Arts in Custom House is a creative arts organisation offering workshops, exhibitions, and community projects.

  • King George V Park in Custom House is a public park featuring sports facilities, playgrounds, and green spaces for relaxation.

                                                                                                                                                                                                                                                                                                                                     Custom House offers a blend of cultural, recreational, and community-focused activities, making it a dynamic area to explore.

 

 

 

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Custom House - Cultural Scene

Custom House, within the Royal Docks community in East London, is experiencing a cultural revitalization inspired by community-led projects, heritage schemes, and energy-packed events. This is reflective of the complex nature of the area's history and diversity of residents, building a sense of belonging and innovative expression.

Community-Led Regeneration and Heritage Projects

One of Custom House's most significant cultural initiatives is the "Custom House, Our House" oral history project, supported by The National Lottery Heritage Fund. Co-ordinated with Custom House Bookshop, Newham Heritage Service, Rosetta Arts, Royal College of Art, and Newham Libraries, the project will capture local residents' lived experience of urban change and community-led regeneration. Volunteers are also trained as oral history interviewers, recording testimony that will form the basis of exhibitions and publications, preserving the story of the community for generations to come.

Cultural Events and Activities

There is a variety of events that Celebrate the cultural richness of Custom House and promote community participation. The "Our Docks: Compressor House" event, facilitated by the Museum of London Docklands, includes local community group performances, workshop participation, and the opportunity to learn the maritime history of the region. The "Custom House Summer Activities" initiative also includes free arts and crafts activities, games, and community fun days, ensuring that all residents, regardless of age, can participate in and benefit from local cultural events .

Public Art and Creative Spaces

A major focus of Custom House's artistic life is art. Jessie Brennan's artist's "Making Space: Custom House Is Our House" installation features a life-sized group portrait of residents and with which to celebrate the diversity and solidarity of the area. In addition, the Custom House 2024 initiative has reused historic rooms to create a café/gallery space that features family-friendly artifacts and artworks that reflect the region's riverside location. This project not only helps in maintaining the region's heritage but also offers an opportunity for neighborhood artists and cultural organizations to highlight their talent .

Youth Participation and Educational Opportunities

Shipman Youth Zone is a significant centre that young individuals between the age of 11-19 can access, such as snooker, table tennis, and computers. The centre provides a safe environment where young people can socialise and acquire new knowledge and thus contribute constructively towards the overall well-being and cultural enrichment of the community.

Conclusion

Custom House's arts scene is a reflection of the strength of community partnership and the importance of keeping and celebrating local culture. With efforts like "Custom House, Our House," active cultural events, public art installations, and youth programs, the district is creating a thriving and diverse arts scene that reflects the diversity and dynamism of its people

 

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