Block and Estate Management is about the minutia done well: the role of a Managing Agent is technical, administrative, practical and political. It takes joined up thinking to do what we do well as well as sufficient resource to react to whatever is necessary day-to-day.
As a Managing Agent we know our true business is building relationships with people. Our people are empowered and know that they can make a difference to how people feel about where they live. We call our 'Property Manager's 'Relationship Managers’ to embody our values which are to build relationships, add value, and to take the initiative. We lead the market in transparency and focusing on risk, cash, repairs and place making, usually in that order, and was the first Managing Agent to introduce a ' money back guarantee ’.
Being who we are would be impossible without our passionately committed people, whose qualifications we sponsor and who we support professionally to be the best they can be, as achieving a national training award and our Silver IIP status confirms.
Transition: Our problem not yours
Good Building Surveying is about having the experience to follow the trail of suspicion to quantify concealed defects
Block Management Packages
An online service, like internet banking: we run demands, arrears, service charge accounts & legal admin, you set the budget and upload invoices to pay
How to change Managing Agent
Changing Managing Agent needn’t be daunting, we have a team dedicated to gathering information, benchmarking leases and setting up plant registers
Learn more
Ringley’s Top 10 Tips
There’s a lot you need to know to run the service charge properly: politics, law, building pathology, financial accounting, company matters, here’s a few tips
Learn more
Can’t afford a Managing Agent?
We understand the minimum fees of a full block management service may be prohibitive to small blocks – that’s why we created
www.servicechargesorted.co.uk
The Ringley Group is regulated by all three major bodies - Royal Institution of Chartered Surveyors (RICS), the Solicitors Regulation Authority, and the Financial Conduct Authority.
We have professional memberships in The Property Institute, The Association of Rental Living, The Institute of Fire Safety Managers, Chartered Association of Building Engineers.
We empower teams out on site
Site staff are the eyes and ears of the developments we manage, they are fully connected to our customer relationship management systems. The work they do is visible to residents, e.g., day books and end of shift inspections on the Ringley Gateway portal.
We see success as the emotional connection of each resident to where they live, so the task is simple... to empower site teams to make a difference on resident at a time.
We hire and place a range of site staff including: Concierge, Caretakers, Housekeeping, Cleaners, Gardeners, Maintenance Engineers and more…
read more about site staff solutions
Block and Estate Management is about the minutia done well: the role of a Managing Agent is technical, administrative, practical and political. It takes joined up thinking from a multi-disciplined team with one eye on the strategic long term plan and with sufficient resource to react to whatever is necessary day-to-day: the skills that block and estate management spans are: politics, building pathology, finance, legal knowhow and of course customer service too.
As a leading Managing Agent, we are a one-stop-property shop. We understand that our role is sometimes signposting Clients to get expert advice and supporting them to interpret such advice and make decisions. We support and help owners reach out to government and other local services where matters are beyond our day-to-day block management remit.
As a Managing Agent we know our true business is building relationships with people. Our people are empowered and know that they can make a difference to how people feel about where they live. We call our 'Property Manager's 'Relationship Managers' as our focus which is written up in our values is (a) to build relationships, (b) add value, and (c) to take the initiative: to us this means managing relationships. We lead the market in transparency and focusing on risk, cash, repairs and place making, usually in that order, and was the first Managing Agent to introduce a 'money back guarantee'.
We are not shy of hard work and believe our ability to get stuck in and find solutions that sets us apart. We are innovative to the core and committed to implementing good ideas in pursuit of 5* service.
Being who we are would be impossible without our passionately committed people, whose qualifications we sponsor and who we support professionally to be the best they can be, as achieving a national training award and our Silver IIP status confirms.
Block Management Reviews
"Always respond quickly"
| Habiba Khanom 48 days ago |
"I lived at The Mailbox in Stockport and everyone at Ringley was outstanding throughout my stay - efficient, responsive, professional and generally first class.The main contact I dealt with was exceptional."
| Ian 195 days ago |
"We have had a problem with noise from the flat above us in Lady Isle House Ferry Court Cardiff. We contacted a Mr Paul Staniforth who immediately became involved and addressed the situation. We really do appreciate what he has done for us and cannot thank him enough. Once again a big thank you to Mr Staniforth. The noise above was intolerable."
| Shane, 2 days ago |
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We work alongside those deploying capital: our VirginLand by Ringley identify sites, our capital markets team work on equity and debt, our Asset Managers act as Employer’s Agent during the build for Project Monitoring. Towards Practical Completion we will be preparing always to mobilse new assets, take plant handover, recruit great teams and lease up fast.
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We work to enhance the value of our Client’s asset and demonstrate good governance. To us this means engaging with leaseholders, residents and other stakeholders to ensure they are engaged with the management of each development.
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Our aim is to make Management Company Directors feel empowered: to us this means 100% transparency and advising them of the options available to support decision making. We know volunteer directors have a day job, so work to delivery what they need in a timely manner and guide them on the decisions we need.
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Within The Ringley Group we have a range of professional practices to enable transactions: Land Find, Valuers, Surveyors, Engineers and of course Ringley Law.
We work closely with official receivers, asset owners, lenders and tax consultants to support property owners throughout each assets lifecycle. |
Ringley is a group of companies. We are a diverse bunch with far reaching expertise in law, engineering, fire surveying and facilities management. Our data-led in-sourced model will save you money and we will listen, understand your goals and get things done. We are innovative and solutions oriented.
- 100% transparency
- to find solutions
- focused committed people
As a group of companies we are a diverse bunch with enough experts on board to be a one-stop-property-shop. We listen and align to each Client's goals so each of us knows what needs to be done all the while remaining innovative and solutions oriented - as a team - One Ringley.
- 100% transparency
- to network and find solutions
- focused committed people
Our Block Management Team
The key to our success is our people.
Best places to eat out in Custom House
History of Custom House
Most prestigious roads in Custom House
Things to do in Custom House
Custom House - Cultural Scene
Best places to eat out in Custom House
Custom House in East London may be best known for the ExCeL London exhibition centre and its transport links, but it also offers a growing variety of dining spots for locals, visitors, and professionals. From cosy cafés to flavour-packed global cuisine, the area reflects the cultural diversity of Newham. These eateries provide a welcoming atmosphere and a satisfying meal close to the River Thames and Royal Docks.
The Custom House Pub in Custom House – A classic local spot offering traditional British pub food, hearty mains, and a relaxed setting near the station.
Zero Sette in Custom House – An Italian restaurant known for its fresh pasta dishes, authentic flavours, and ideal location near the ExCeL Centre.
La Barrique Wine Bar & Restaurant in Custom House – A stylish venue offering European dishes, tapas-style options, and a carefully curated wine list, perfect for a pre-event meal.
Heroica Lounge in Custom House – This Italian pizzeria is popular for its wood-fired pizzas and casual yet trendy atmosphere.
Nakhon Thai in Custom House – Located near Royal Victoria Dock, this Thai restaurant serves fragrant curries and stir-fried dishes in a modern riverside setting.
Top 1 Forever Restaurant in Custom House – Overlooking the water, this restaurant offers a mix of seafood and European cuisine with great views of the Royal Docks.
Royal Docks Tandoori in Custom House – A go-to for Indian cuisine, offering generous portions of classic curries and grilled meats.
Docklands Bar & Grill in Custom House – Located in the Crowne Plaza Hotel, this restaurant provides a polished dining experience with British and international options.
Al Masar Lebanese Restaurant in Custom House – Known for its mezze platters and grilled specialities, this spot delivers the warmth of Middle Eastern hospitality.
Costa Coffee in Custom House – A convenient café for quick bites, light lunches, and quality coffee, especially popular with commuters and event-goers.
From traditional pub fare to Thai, Italian, and Lebanese cuisine, Custom House’s eateries reflect the area's growing cosmopolitan appeal. These venues offer a mix of comfort, flavour, and convenience that suits both locals and visitors alike.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
History of Custom House
Custom House is 8.2 miles to the east of central London. It is situated on the north bank of the River Thames, in the borough of Newham. For a long time, the area was known as "Wool Quay": from the medieval era, a custom house was required to levy the duty payable on exported wool. This building was built in 1382, during the reign of King Richard II (r. 1377-1399).
The medieval Custom House was rebuilt in red bricks in 1559, one year after the coronation of Queen Elizabeth I, (r. 1558-1603). Inspectors from the building were known as "tide waiters", and boarded each ship as it arrived, to obtain a certificate of the vessel's cargo.
The Elizabethan version of the Custom House building was, unfortunately, destroyed by the Great Fire of London, in 1666. King Charles II, (r. 1660-1685), instructed the Custom House to be the first building to be rebuilt, after the catastrophe of the fire. The King appointed Christopher Wren, a prominent architect, to oversee the work.
The Custom House was again destroyed by fire in 1715, during the reign of King George I, (r.1714-1727). The building was replaced by one designed by Thomas Ripley, in 1718. Custom House suffered another fire in 1814, along with ten houses, during the reign of King George III, (r.1760-1820). David Laing designed and completed another building in 1817. However, severe cracks developed, and the building eventually collapsed in 1825. It was then rebuilt by Sir Robert Smirke, in 1827 during the reign of George IV, (r. 1820-1830).
The East Wing of the Custom House was badly damaged during World War II, (1939-1945), and was rebuilt in 1966. As the port of London moved further down river, the methods changed by which duties were paid. Custom House was no longer needed for its original purpose. In the 1960s, ships' masters were not required to pay their duties, and the building continued as an office of HM Revenue & Customs. HMRC were due to vacate the building in 2021. Plans have since been submitted for the building to be converted into a hotel.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
Most prestigious roads in Custom House
Custom House is an area of East London that has seen massive redevelopment in recent years, much of which has occurred around the Royal Docks area. While specific details on the most prestigious roads can vary, here are a few notable streets and areas in Custom House:
1. Victoria Dock Road: This road runs on the northern side of Royal Victoria Dock and gives clear views over the water, as well as good proximity to Excel London exhibition center.
2. Western Gateway: Major link road connecting Custom House to both ExCeL London and the Emirates Air Line cable car.
3. Royal Victoria Dock: The area around has been subject to high levels of redevelopment, with new residential and commercial properties within its vicinity.
4. Seagull Lane: This is also near the Royal Victoria Dock and offers a mix of residential and commercial properties.
5. Western Beach Apartments: This is one of the recent developments offering high-quality residential accommodation with views over the Royal Docks.
6. Barrier Point Road: This would be close to the Thames Barrier Park and residential developments, offering modern apartments with access to green spaces.
7. North Woolwich Road: This is a historic road that connects Custom House with its surroundings and represents a mix of residential as well as commercial property.
8. Connaught Bridge: This was an architecturally significant bridge over the Royal Docks.
9. Royal Albert Way: Here is another critical road which serves majorly the residential and business areas in the vicinities of the Royal Albert Dock.
10. Prince Regent Lane: This road passes Custom House and leads to Prince Regent DLR Station and gives the area an entrance.
As well as being proximate to some great water-fronting views, the modern development work or crucial facilities found in Custom House respectively egt the reputation for highly sought-after features in the area.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
Things to do in Custom House
Custom House in East London is a dynamic area situated near the Royal Docks, offering both residents and visitors a variety of experiences. Known for its excellent transport links, including the DLR and Elizabeth line, the area is a hub of regeneration and opportunity. Whether you're in the mood for waterside relaxation, cultural experiences, or family fun, Custom House delivers an engaging blend of activities.
Explore the exhibitions at ExCeL London in Custom House – Attend global trade shows, conventions, and public events at one of London’s biggest venues.
Walk along Royal Victoria Dock in Custom House – Enjoy waterside views, public art, and peaceful walks along this scenic dockside area.
Ride the IFS Cloud Cable Car in Custom House – Experience panoramic views over the Thames and Canary Wharf from this unique aerial journey.
Try water sports at WakeUp Docklands in Custom House – From paddleboarding to wakeboarding, enjoy thrilling water activities at this outdoor sports hub.
Relax at Thames Barrier Park in Custom House – Visit this modern riverside park offering landscaped gardens, fountains, and views of the iconic Thames Barrier.
Take a river cruise from Royal Wharf Pier in Custom House – Hop on a Thames Clipper for a relaxing ride into Central London.
Visit the Crystal in Custom House – Discover this sustainable building and learn about eco-architecture and urban innovation (currently under redevelopment).
Enjoy outdoor dining by the water in Custom House – Several dockside venues offer al fresco seating perfect for sunny afternoons or evening gatherings.
Join a fitness session at Royal Docks CrossFit in Custom House – Stay active with group classes and strength training near the waterfront.
Cycle along the Docklands paths in Custom House – Make the most of flat, scenic cycling routes perfect for both casual riders and commuters.
Custom House continues to grow as a vibrant destination with both leisure and lifestyle appeal. Its mix of green space, water activities, and cultural attractions offers something for everyone.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
Custom House - Cultural Scene
Custom House is a district in the London Borough of Newham, with a great history closely related to its convenient position along the River Thames and the Royal Docks. The following extract gives a rough outline of the Custom House local history and culture.
History:
1. Maritime and Industrial Heritage: Custom House developed during the 19th century as a shipping and trade hub with a concentration on the River Thames. It was called after the customs house that controlled the imports and exports within that area.
2. Royal Docks Development: Construction of Royal Docks in the mid-19th century led it to become one of the largest and busiest docks in the world. This development saw the area grow industrially at a fast rate, incorporating people from all over the country based on jobs available.
3. Victorian Architecture: The Victorian period saw the construction of elegant warehouses, offices, and residential buildings in Custom House, reflecting highly on the prosperity of the culture and the importance of the docks to the economy of London.
Culture:
1. Cultural Diversity: Custom House is a heterogeneous community that is rich in tapestry embroidered by generations of immigrants and residents from diverse backgrounds. The diversity comes out through varied local businesses, food, and community events.
2. Community Spirit: There exists a great amount of community spirit shown through various initiatives and events planned and organized to jubilate its heritage and bring together the residents with one another.
3. Arts and Entertainment: As close to cultural institutions as Custom House is to locations such as the ExCeL London Exhibition Centre, this affects the holding of various international fairs, concerts, and conferences in the district.
4. Regeneration and Development: Extensive rejuvenation efforts have been under way over the past few years in this Custom House area, renewing the Royal Docks district into new residential and recreational spots with added facilities, yet without destroying its ancestry.
5. Green Spaces and Recreation: Parks, riverside walks, recreational activities along the Thames Barrier Park, and the Royal Victoria Docks offer chances for relaxation and leisure amidst an urban setting.
Coupling an industrial heritage in Custom House with modern developments and a diverse community, this is one of the dynamic cultural districts of East London.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
Custom House is 8.2 miles to the east of central London. It is situated on the north bank of the River Thames, in the borough of Newham. For a long time, the area was known as "Wool Quay": from the medieval era, a custom house was required to levy the duty payable on exported wool. This building was built in 1382, during the reign of King Richard II (r. 1377-1399).
The medieval Custom House was rebuilt in red bricks in 1559, one year after the coronation of Queen Elizabeth I, (r. 1558-1603). Inspectors from the building were known as "tide waiters", and boarded each ship as it arrived, to obtain a certificate of the vessel's cargo.
The Elizabethan version of the Custom House building was, unfortunately, destroyed by the Great Fire of London, in 1666. King Charles II, (r. 1660-1685), instructed the Custom House to be the first building to be rebuilt, after the catastrophe of the fire. The King appointed Christopher Wren, a prominent architect, to oversee the work.
The Custom House was again destroyed by fire in 1715, during the reign of King George I, (r.1714-1727). The building was replaced by one designed by Thomas Ripley, in 1718. Custom House suffered another fire in 1814, along with ten houses, during the reign of King George III, (r.1760-1820). David Laing designed and completed another building in 1817. However, severe cracks developed, and the building eventually collapsed in 1825. It was then rebuilt by Sir Robert Smirke, in 1827 during the reign of George IV, (r. 1820-1830).
The East Wing of the Custom House was badly damaged during World War II, (1939-1945), and was rebuilt in 1966. As the port of London moved further down river, the methods changed by which duties were paid. Custom House was no longer needed for its original purpose. In the 1960s, ships' masters were not required to pay their duties, and the building continued as an office of HM Revenue & Customs. HMRC were due to vacate the building in 2021. Plans have since been submitted for the building to be converted into a hotel.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
Custom House is an area of East London that has seen massive redevelopment in recent years, much of which has occurred around the Royal Docks area. While specific details on the most prestigious roads can vary, here are a few notable streets and areas in Custom House:
1. Victoria Dock Road: This road runs on the northern side of Royal Victoria Dock and gives clear views over the water, as well as good proximity to Excel London exhibition center.
2. Western Gateway: Major link road connecting Custom House to both ExCeL London and the Emirates Air Line cable car.
3. Royal Victoria Dock: The area around has been subject to high levels of redevelopment, with new residential and commercial properties within its vicinity.
4. Seagull Lane: This is also near the Royal Victoria Dock and offers a mix of residential and commercial properties.
5. Western Beach Apartments: This is one of the recent developments offering high-quality residential accommodation with views over the Royal Docks.
6. Barrier Point Road: This would be close to the Thames Barrier Park and residential developments, offering modern apartments with access to green spaces.
7. North Woolwich Road: This is a historic road that connects Custom House with its surroundings and represents a mix of residential as well as commercial property.
8. Connaught Bridge: This was an architecturally significant bridge over the Royal Docks.
9. Royal Albert Way: Here is another critical road which serves majorly the residential and business areas in the vicinities of the Royal Albert Dock.
10. Prince Regent Lane: This road passes Custom House and leads to Prince Regent DLR Station and gives the area an entrance.
As well as being proximate to some great water-fronting views, the modern development work or crucial facilities found in Custom House respectively egt the reputation for highly sought-after features in the area.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
Custom House in East London may be best known for the ExCeL London exhibition centre and its transport links, but it also offers a growing variety of dining spots for locals, visitors, and professionals. From cosy cafés to flavour-packed global cuisine, the area reflects the cultural diversity of Newham. These eateries provide a welcoming atmosphere and a satisfying meal close to the River Thames and Royal Docks.
The Custom House Pub in Custom House – A classic local spot offering traditional British pub food, hearty mains, and a relaxed setting near the station.
Zero Sette in Custom House – An Italian restaurant known for its fresh pasta dishes, authentic flavours, and ideal location near the ExCeL Centre.
La Barrique Wine Bar & Restaurant in Custom House – A stylish venue offering European dishes, tapas-style options, and a carefully curated wine list, perfect for a pre-event meal.
Heroica Lounge in Custom House – This Italian pizzeria is popular for its wood-fired pizzas and casual yet trendy atmosphere.
Nakhon Thai in Custom House – Located near Royal Victoria Dock, this Thai restaurant serves fragrant curries and stir-fried dishes in a modern riverside setting.
Top 1 Forever Restaurant in Custom House – Overlooking the water, this restaurant offers a mix of seafood and European cuisine with great views of the Royal Docks.
Royal Docks Tandoori in Custom House – A go-to for Indian cuisine, offering generous portions of classic curries and grilled meats.
Docklands Bar & Grill in Custom House – Located in the Crowne Plaza Hotel, this restaurant provides a polished dining experience with British and international options.
Al Masar Lebanese Restaurant in Custom House – Known for its mezze platters and grilled specialities, this spot delivers the warmth of Middle Eastern hospitality.
Costa Coffee in Custom House – A convenient café for quick bites, light lunches, and quality coffee, especially popular with commuters and event-goers.
From traditional pub fare to Thai, Italian, and Lebanese cuisine, Custom House’s eateries reflect the area's growing cosmopolitan appeal. These venues offer a mix of comfort, flavour, and convenience that suits both locals and visitors alike.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
Custom House in East London is a dynamic area situated near the Royal Docks, offering both residents and visitors a variety of experiences. Known for its excellent transport links, including the DLR and Elizabeth line, the area is a hub of regeneration and opportunity. Whether you're in the mood for waterside relaxation, cultural experiences, or family fun, Custom House delivers an engaging blend of activities.
Explore the exhibitions at ExCeL London in Custom House – Attend global trade shows, conventions, and public events at one of London’s biggest venues.
Walk along Royal Victoria Dock in Custom House – Enjoy waterside views, public art, and peaceful walks along this scenic dockside area.
Ride the IFS Cloud Cable Car in Custom House – Experience panoramic views over the Thames and Canary Wharf from this unique aerial journey.
Try water sports at WakeUp Docklands in Custom House – From paddleboarding to wakeboarding, enjoy thrilling water activities at this outdoor sports hub.
Relax at Thames Barrier Park in Custom House – Visit this modern riverside park offering landscaped gardens, fountains, and views of the iconic Thames Barrier.
Take a river cruise from Royal Wharf Pier in Custom House – Hop on a Thames Clipper for a relaxing ride into Central London.
Visit the Crystal in Custom House – Discover this sustainable building and learn about eco-architecture and urban innovation (currently under redevelopment).
Enjoy outdoor dining by the water in Custom House – Several dockside venues offer al fresco seating perfect for sunny afternoons or evening gatherings.
Join a fitness session at Royal Docks CrossFit in Custom House – Stay active with group classes and strength training near the waterfront.
Cycle along the Docklands paths in Custom House – Make the most of flat, scenic cycling routes perfect for both casual riders and commuters.
Custom House continues to grow as a vibrant destination with both leisure and lifestyle appeal. Its mix of green space, water activities, and cultural attractions offers something for everyone.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
Custom House is a district in the London Borough of Newham, with a great history closely related to its convenient position along the River Thames and the Royal Docks. The following extract gives a rough outline of the Custom House local history and culture.
History:
1. Maritime and Industrial Heritage: Custom House developed during the 19th century as a shipping and trade hub with a concentration on the River Thames. It was called after the customs house that controlled the imports and exports within that area.
2. Royal Docks Development: Construction of Royal Docks in the mid-19th century led it to become one of the largest and busiest docks in the world. This development saw the area grow industrially at a fast rate, incorporating people from all over the country based on jobs available.
3. Victorian Architecture: The Victorian period saw the construction of elegant warehouses, offices, and residential buildings in Custom House, reflecting highly on the prosperity of the culture and the importance of the docks to the economy of London.
Culture:
1. Cultural Diversity: Custom House is a heterogeneous community that is rich in tapestry embroidered by generations of immigrants and residents from diverse backgrounds. The diversity comes out through varied local businesses, food, and community events.
2. Community Spirit: There exists a great amount of community spirit shown through various initiatives and events planned and organized to jubilate its heritage and bring together the residents with one another.
3. Arts and Entertainment: As close to cultural institutions as Custom House is to locations such as the ExCeL London Exhibition Centre, this affects the holding of various international fairs, concerts, and conferences in the district.
4. Regeneration and Development: Extensive rejuvenation efforts have been under way over the past few years in this Custom House area, renewing the Royal Docks district into new residential and recreational spots with added facilities, yet without destroying its ancestry.
5. Green Spaces and Recreation: Parks, riverside walks, recreational activities along the Thames Barrier Park, and the Royal Victoria Docks offer chances for relaxation and leisure amidst an urban setting.
Coupling an industrial heritage in Custom House with modern developments and a diverse community, this is one of the dynamic cultural districts of East London.
Visit our main Pages
Ringley Group
Block management
Asset Management
Leasehold Guidance
Ringley Law
