There’s a lot of noise around artificial intelligence at the moment. Automated supermarket check-outs are commonplace and driverless cars will soon be taking over our streets. However, according to AI expert and former president of Google Kai-Fu Lee, property managers can rest easy because, alongside therapists and fiction writers, management professionals are likely to remain irreplaceable – at least for the foreseeable future!
The reason these jobs are safe says Lee, is that AI can't yet conceptualize or plan and lacks any sense of caring or empathy – all skills that professional property managers use on a daily basis. Good property managers not only understand the ins and outs of the blocks they manage and the legal and regulatory framework within which they operate, but they also have essential human interaction and communication skills. They are able to motivate, negotiate, and persuade; effectively connecting with residents on behalf of landlords and freeholders.
According to Lee, the best managers are also able to establish a strong workplace culture and value system within their own organisations through their actions and words. Routine maintenance, cleaning, gardening and even reporting service charge expenditure to the annual AGM may all be carried out by robots in the future but, says Lee, “While AI may be used to manage performance, managerial work will continue to be carried out by humans”. Good news all round for both residents and their property advisers we hope you’ll agree!
Mary-Anne Bowring FIRPM FRICS FARLA FCABE Founder/Head of Asset Management
Strategic partnerships, holistic delivery/ opportunities, growth, value engineering, thought leadership
Ian Barber MD BTR Mobilisation & Leasing
Runs HQ & site lease-up teams. Drives rent pricing, mobilisation, marketing, happy residents!
Jon Curtis MRICS Head of Building Engineering
Chartered Building Surveyor. Lectures on EWS1 & building safety. Runs CapEx programmes.
Kate Robinson MIRPM MD Blocks/FM Management (London Region)
Master plan setup, ops and staffing and resident engagement. ISO45001 champion.
Lee Harle Partner Ringley Law
Plot conveyancing. Debt litigation. Group Company Secretary.
Anthony Kingdon MIRPM AssocRICS MD Blocks/FM Management (North Region)
Stakeholder engagement. Mixed tenure specialist. Budget management. Plant audit, PPM compliance.
Chris Georgalis MRICS Head of Commercial Valuation
Chartered Valuer. Rental valuations: retail, leisure. IRR modelling and valuations for secured lending. Compulsory purchase & rent reviews
Nichola Pughe MRICS Head of Residential Valuation
Chartered Valuer. Rental development & mixed use valuations, IRR modelling. Leasehold enfranchisement specialist
Libby Chen MSc Compliance Manager
Operational Plant & Equipment strategy PPM Compliance lead, Asset tagging Client major projects
Dipesh Parekh Director PlanetRent
Customer centric, vertically integrated PropTech/fin-tech solutions.
Leana Aristodemou MIRPM MARLA AssocRICS Strategic lead: ESG & Asset Business Plan delivery
Financial modelling, valuation analyst to support underwriting & fund reporting.
Natalie Birmingham Helpdesk Support Manager
Trainer & Helpdesk Manager: people, systems,contractors. ISO45001 supply chain accreditation.
Steve Norman Planning Director
Land due diligence (opportunities & constraints) Has contributed to a number of award winning schemes.