Author : Mary-Anne Bowring
Download our booklet today - it could save you and your residents a lot of time and money!
Everyone faces a problem in their flat from time to time. Generally, these issues are minor and easily dealt with. But what about emergencies like water pouring through the ceiling from the flat upstairs, the central heating breaking down in the middle of winter, or a sudden infestation of flies or mice? Would your residents know what to do? To make sure building managers can give leaseholders all the information they need and hopefully avoid having to get out of bed at 2.00am to find a stopcock ? Ringley has produced an easy-to-read guide that can be downloaded here. It's designed to give you peace of mind that you have all the bases covered - and so do your residents.
Our Emergency Booklet is really comprehensive. It tackles everything from gas and roof leaks to finding someone sleeping the hallway. It explains clearly which emergencies can be dealt with by Ringley and which issues must be dealt with by residents themselves. It details when to call Ringley's 24-hour emergency line (and includes the telephone number) and explains when to call the plumber, the local authority or the police instead. Gas and electricity problems probably the most common issues we deal with are discussed in detail and contact numbers provided. Individual situations are clearly explained and the booklet lists what is and what isn't an emergency. A blown light bulb is rarely life-threatening. It is important that residents realise this and don't waste time and money on problems that can easily wait a few hours.
Our booklet also sets out clearly another important point that is often misunderstood. The service charges that residents pay are not for spending on work inside theirs or other people's properties. Leases require the owner to maintain and repair what's inside their property. That includes contents, carpets, fixtures and fittings, pipes and wires. These cannot be repaired/replaced/maintained using service charges. We recommend that you download the booklet today and make sure all your residents have a copy. It could save a lot of time, reduce costly call-outs ? and give managers fewer sleepless nights!
Mary-Anne Bowring FIRPM FRICS FARLA FCABE Founder/Head of Asset Management
Strategic partnerships, holistic delivery/ opportunities, growth, value engineering, thought leadership
Ian Barber MD BTR Mobilisation & Leasing
Runs HQ & site lease-up teams. Drives rent pricing, mobilisation, marketing, happy residents!
Jon Curtis MRICS Head of Building Engineering
Chartered Building Surveyor. Lectures on EWS1 & building safety. Runs CapEx programmes.
Kate Robinson MIRPM MD Blocks/FM Management (London Region)
Master plan setup, ops and staffing and resident engagement. ISO45001 champion.
Lee Harle Partner Ringley Law
Plot conveyancing. Debt litigation. Group Company Secretary.
Anthony Kingdon MIRPM AssocRICS MD Blocks/FM Management (North Region)
Stakeholder engagement. Mixed tenure specialist. Budget management. Plant audit, PPM compliance.
Chris Georgalis MRICS Head of Commercial Valuation
Chartered Valuer. Rental valuations: retail, leisure. IRR modelling and valuations for secured lending. Compulsory purchase & rent reviews
Nichola Pughe MRICS Head of Residential Valuation
Chartered Valuer. Rental development & mixed use valuations, IRR modelling. Leasehold enfranchisement specialist
Libby Chen MSc Compliance Manager
Operational Plant & Equipment strategy PPM Compliance lead, Asset tagging Client major projects
Dipesh Parekh Director PlanetRent
Customer centric, vertically integrated PropTech/fin-tech solutions.
Leana Aristodemou MIRPM MARLA AssocRICS Strategic lead: ESG & Asset Business Plan delivery
Financial modelling, valuation analyst to support underwriting & fund reporting.
Natalie Birmingham Helpdesk Support Manager
Trainer & Helpdesk Manager: people, systems,contractors. ISO45001 supply chain accreditation.
Steve Norman Planning Director
Land due diligence (opportunities & constraints) Has contributed to a number of award winning schemes.