Every Flat Faces Problems, Big or Small

Everyone encounters a problem in their flat from time to time. While most issues are minor and easily dealt with, emergencies like water pouring through the ceiling, a broken heating system in winter, or an infestation of pests require more immediate attention. Would your residents know what to do in these situations?

Comprehensive Contents of Our Emergency Booklet

Ringley has produced a comprehensive Emergency Booklet to help building managers provide clear information to residents in times of need. It covers everything from gas leaks and roof damage to more urgent issues like finding someone sleeping in the hallway. The guide also explains which issues require professional help and which can be handled by residents themselves, making sure you always know who to contact and when.

Emergency Scenarios: What Can Be Handled by Ringley?

The booklet clearly outlines when to call Ringley’s 24-hour emergency line (and includes the number). It also specifies other situations where residents should contact plumbers, local authorities, or even the police. Gas and electricity problems are explained in detail with relevant contact numbers provided.

Understanding What Constitutes an Emergency

A key part of the booklet is helping residents understand what counts as an emergency and what doesn’t. For example, a blown lightbulb is rarely a life-threatening issue and can usually wait a few hours for resolution. This saves time and prevents unnecessary emergency calls that could waste money and resources.

Avoid Unnecessary Service Charges

The booklet also explains an important point that many misunderstand: servicechargesorted.co.uk/blogs/digital-service-charge-management-vs-paper-based-systems'>service charges are not for work inside residents’ homes. Leases typically require the owner to maintain their own property, including fixtures, fittings, and personal belongings. These cannot be covered by servicechargesorted.co.uk/blogs/digital-service-charge-management-vs-paper-based-systems'>service charges, helping to avoid unnecessary costs.

Why You Should Download the Booklet Today

We recommend that you download our Emergency Booklet today and distribute it to all your residents. It could save time, reduce costly call-outs, and ensure that building managers have fewer sleepless nights when emergencies arise.