Ringley Group Managing Director Shortlisted for Three Prestigious Awards

Mary-Anne Bowring, Managing Director of Ringley Group, has been shortlisted for three major awards in the property industry. These accolades include Estate Agency Trainer of the Year, Surveyor of the Year, and Women Business Owner of the Year. Her achievements in leading Ringley Group to success and implementing innovative approaches to property management have earned her recognition within the sector.

Mary-Anne’s Approach to Leadership and Innovation

Known for her blunt and focused leadership style, Mary-Anne believes that every role at Ringley matters, and all processes must align to achieve success. Her leadership is centered around simplicity, such as when she taught her team the importance of straightforward communication. This innovative mindset has contributed to Ringley winning industry awards and setting new standards in property management.

A Commitment to Simplifying Communication in Property Management

Mary-Anne’s drive to make property management more accessible has led Ringley Group to develop unique approaches to communicating with leaseholders. Recognizing that many owners are non-native English speakers, Ringley introduced the “I don’t know anything about Property” test to ensure clarity in communication. This initiative, alongside a focus on simple, non-technical language, exemplifies Mary-Anne’s commitment to making property management more inclusive and user-friendly.

Driving Change: Ringley’s Firsts and Innovations

Under Mary-Anne’s leadership, Ringley has pioneered numerous industry firsts, including offering a virtual concierge service and a money-back guarantee. Her commitment to creating a customer-centric culture is reflected in these groundbreaking initiatives, such as holding customer focus groups and encouraging staff to engage in mystery shopping. By fostering a supportive environment internally, Mary-Anne has ensured Ringley remains a preferred choice for clients.

Championing the Underdog: Mary-Anne’s Success in Enfranchisement

Mary-Anne’s determination to fight for fairness was demonstrated during the Mundania Court enfranchisement case, where she saved the client £569,000. By dismantling the freeholder’s case and simplifying complex issues for the leaseholders, she managed to turn a losing battle into a success. Her leadership not only secured a better financial outcome but also rallied the leaseholders, turning their situation around in the process.

Training and Employee Development: Transforming Ringley Group

Mary-Anne’s commitment to employee development has been a driving force behind Ringley’s success. Through a comprehensive training program, Ringley Group increased employee output, reduced sick days, and improved staff morale. With a focus on practical learning and problem-solving, Mary-Anne led Ringley to become an employer of choice, enhancing both the company’s internal culture and its reputation within the industry.