Ringley Feedback From First Customer Focus Group

by Mary-Anne Bowring

Ringley Chartered Surveyors held their first customer focus group on Friday 1st April 2011.
2011 is Ringley's year of leaseholder love. The company's aim with the customer focus group was to tackle feedback and constructive criticism head-on. Ringley believe that building relationships with customers and reaching 5-star service is about interacting with customers personally rather than hiding behind a computer screen and ignoring issues. It's also about celebrating success with them, such as recent award wins.
Ringley's first customer focus group was a great success. During it, the company piloted new initiatives to owners and as a result of what was discussed, Ringley are taking forward the below:
A fact-sheet to explain why Direct Debit amounts can frequently change
Telling every owner when they're visiting the site so they can meet a Ringley representative
Better information for those who've just become a director
More notice boards being put up on site, in different locations too
To make it clearer to all that every invoice can now be viewed online

Ringley are driving change in the property industry. The company recently won their fourth award, Gold Best Block Management Company Of The Year 2011 by The Times/Sunday Times. And not long before this, News On The Block Magazine named them as Highly Commended Valuation Company Of The Year 2011 and their Managing Director Mary-Anne Bowring was a Finalist for Individual Valuer Of The Year 2011.