Navigating the Recession: Challenges in Property Management

Mary-Anne Bowring discusses how the recession has impacted the property management industry, with developers shifting from building apartments to houses and new entrants diversifying into service charge management.

Service Charge Payers: Balancing Costs and Quality

In times of economic downturn, service charge payers increasingly question the value of their charges. Mary-Anne highlights the importance of maintaining the quality of service while ensuring that essential works are carried out without delay, even during tough times.

Government Cuts and Their Impact on Property Management

With pressure on local authorities to reduce costs, Mary-Anne talks about the challenges of non-adoption of roads, pathways, and other amenities by local councils, and how this affects property management and developers alike.

Ringley’s Service Industry Approach: Going Beyond the Norm

Ringley’s approach to property management is framed as a service industry, benchmarking against customer-centric businesses like First Direct. Mary-Anne explains how focusing on simple processes, training, and personal accountability sets Ringley apart from traditional property managers.

Celebrating Success and Building a Customer-Centric Culture

At Ringley, recognition is key to success. Mary-Anne discusses how celebrating customer feedback and focusing on 5-star service in every aspect of the business has led to Ringley’s awards and reputation for excellence.

Looking to the Future: Innovations in Property Management

Mary-Anne outlines Ringley’s plans for the future, including initiatives like operational performance indicators for leaseholders and transparent strategic planning, as well as adapting to the growing trend of Right to Manage by residents.