Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)
Estates London, NW1 8PR
Jobs in Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) previous successful applicants have come from Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)
Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)
ARE YOU a good detective, a great administrator, practical, decisive, financially savvy?
DO YOU like property, like people and have the tenacity to get things done?
CAN YOU read contracts, make decisions and manage and track multiple things?
If you got THREE Yesses, then we think you’d be a great Property Manager - Then we think you’d be a great Property Manager.
The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.
The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers. By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.
The Role
The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.
The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers. By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'. We recruit transferable skills: previous successful applicants have come from a variety of backgrounds including banking, teaching, hotel management, lettings, estate agency.
Interested? Proactive people should call Mary-anne Bowring on 0797 424 1636 (anytime) And, you can apply apply by clicking the button below:
Proactive people should phone Mary-anne Bowring on 0207 428 1976 or 0797 4241636 (anytime) OR CV’s to email below
Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) role overview - what does a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) do?
What does a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) do?
The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions.
The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers.
By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Manager's who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.
We recruit transferable skills: previous successful applicants have come from a variety of backgrounds including banking, teaching, hotel management, lettings, estate agency.
A Property/Portfolio Manager is a boundary-spanning role, supported by a Legal Officer, our Inbound, Outbound and Finance Helpdesk Teams you will be the face that homeowners look to so they can understand their building accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management.
We recruit people who: are proactive & focus on delivering, do what they say they are going to do, want to make a difference, believe their work makes a difference, know how to exceed expectations, enjoy delivering service personally, are self motivated, want to educate & improve themselves.
Generate recommendation and add on’s Key Responsibilities/Tasks
• Provide solutions to those coming to Ringley for advice.
• Share knowledge and support the learning of other team members.
• During your first Ringley year to build up a portfolio to hit margins to enable you to take part in profit share thereafter.
• Keep Clients assets adequately and competitively insured:
• Meet/exceed Ringley’s Service Level Agreement insofar as they relates to your role: Site Visits & Meetings and Accounts being the main items
• Benchmark repairs against (a) the lease (b) insurance (c) Section 20 limits (d) the budget (e) reserves.
• Signpost owners who need to make insurance claims
• Raise Works Orders to the right cost centre: budget, reserves, owner recharges and insurance. Authorise expenditure, getting the Vat rate right on utilities and checking insurance claims proceeds are received before paying out
• Manage building risks: Asbestos, Fire, Health & Safety, Water Chlorination, Plant, Flues etc….. advising clients of statutory and lease requirements where necessary and keep abreast of changing legislation • Instruct your Ringley Legal Officer to deliver success on : Arrears, disputes, sales packs, resolutions etc….
• Instruct and manage 3rd parties work on site checking with Clients, or contractors job sheets, photos, site visits or inspecting as necessary to achieve results
• Monitor and improve margins on your portfolio
• Carry out a strategic review your portfolio (at least quarterly) covering the following topics: Cash flow, Budget: Variance, long term/large arrears, deficits/surpluses
• Prepare service charge budgets in good time meeting and agreeing these with Clients and creating a strategic 10 year plan
• Contribute to overall company wide quality improvements. Working to achieve great audit trail of the work you do.
What do I need to do to become an Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) - candidate requirements
The core competencies we seek are: (1) Commercial focus: audit trail and policy 1st (2) Leadership: by example: using your persuasive skills to seek out the information you need from others (3) Finance: understanding budgets, demands and statements (4) Law: leases and tenancies (5) Building pathology: repairs & maintenance strategy
What are the roles of a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)?
Essential Skills and Experience
The ideal applicant will bring the following to the role:
• 5+ years in a decision making role
• experience of Client meetings and presentations
• someone who knows what things cost
• problem solving skills
• good numeracy and administrative skills
• a full driving licence
What is the candidate specification for a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)?
Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) jobs located at London
Salary Scale Manager £31-42K with bonus & profit share
Junior Manager £25-28K
Job type Permanent RICS career position
Grade Prime Portfolio (high net worth Clients)
Reports to Team Leader
Responsible for Developing & delivering Client strategy and asset management
Working as Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) at Ringley Limited
You will be responsible for a profitable portfolio and to put in place a long term strategy for each building, to budget, plan reserves and manage risks.
Clients will need you to research and present solutions, to price works and they will rely on your leadership to plan building works and advise on building policy. This means reading leases and contracts, being able to understand expenditure reports and financial trends.
You’ll be need to be very organised, good at multi-tasking and able to ask questions to find a way forward on a wide range of issues.
What are the skills and experience you need to be a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)
Salary Range for our Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) located in London
Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) roles within the Estates at Ringley Limited
The Ringley Group's customer focus sets a benchmark in the industry. We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent. All our property people are creative problem solvers and help owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management. The role will also get you networking with our Legal and Final Accounts Officers.
As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent. Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer: ‘good advice, great service by brilliant people, every time’.
We put these words into practice by investing in the continuing professional development of our people. We love to celebrating what we achieve as individuals and as a team. In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.
Our history: Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit. The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years. The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.
Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning.
The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise. In 2010 we introduced a 'money back guarantee'.
By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established. We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….
