General Manager
EDA (CW) Manchester, M50 3BR
Jobs in General Manager previous successful applicants have come from
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General Manager role overview - what does a General Manager do?
The General Manager may be required to work flexible hours with on-call requirements. The General Manager is responsible for fostering and maintaining a friendly and professional environment for residents, prospects, service providers and contractors.
Duties are broken down as follows: customer service, building management, fire safety, health and safety, site security, preparation of vacant units for marketing, cleaning, administration and property maintenance.
What do I need to do to become an General Manager - candidate requirements
Customer Service
• Organise, promote, and conduct resident events.
• Ensure resident issues and service requests are addressed within 24 hours.
• Promote a neighbourly and community atmosphere.
• Meet and interact with residents in a customer friendly and professional manner.
• Undertake programs to recognise long term residents.
• Seek ways to exceed service expectations of residents.
Building Maintenance / Health and Safety / Fire Safety / Site Security
• To report incidents/maintenance issues and breakdowns to the Landlord or their
Representative where appropriate.
• Undertake repairs and maintenance if required,
• To ensure Health and Safety guidelines are adhered to and all risks to visitors, staff
and residents are removed or reported,
• To ensure that electrical items are inspected and safe before use.
• To deliver mail shots where required.
• To collect post from vacant units and return to sender on a weekly basis.
• To run the water from each tap and shower slowly in vacant units within the 24 hour
period prior to a new occupant moving in. The water to run for up to 5 minutes and
slowly enough to ensure that there is no spray.
• To ensure contractors on-site observe noise and other restrictions.
• To issue guidelines to contractors on dealing with hazardous materials where required.
• To ensure that any contractor working on site reviews the asbestos register and
operates in accordance with Health and Safety guidelines for the activity they are
engaged in; reporting to the Landlord or their Representative at once any inappropriate
conduct or hazardous working practises.
• To ensure that instructions given by Building Owners are carried out.
• To ensure that instructions given by the Landlord or their Representative are carried
out.
• To assist the Landlord or their Representative where possible.
• To assist residents, and give assistance where necessary to visitors to the estate.
• Training will be provided to become a Fire Warden and the member of staff will be
expected to uphold this responsibility, for instance by making sure exit routes are kept
clear.
• The General Manager is expected to be flexible in their approach to responding to
emergencies outside normal working hours.
• To read all utility meters as directed by the Managers.
• To monitor the outside and inside of the building for suspicious activity.
• Report any suspicious activity to the relevant authorities and to the Landlord or their
Representative.
• To ensure budget responsibility is monitored and that a monthly report against
expenditure with all variances explained can be provided.
• To ensure where appropriate if the service provision on site requires amending that a
recommendation and reference to the budget is provided to the client and Head of BTR
Operations.
• On an annual basis, in conjunction with finance, to provide an anticipated expenditure
budget for the forthcoming year.
Marketing and Apartment Viewings
• Knowledgeable and welcoming approach demonstrated to existing and prospective
and residents.
• Understanding of the local market both in terms of pricing and trends / seasonality, in
order to advise accordingly on rental pricing.
• Knowledge of tenancies coming to expiration, and discussions with tenants on
renewing their lease at market rent.
• Knowledge of the vacant units available to let.
• Arrange and undertake viewings of the available units in the absence of a member of
the lettings team.
• Convert the viewings to offers.
• Handover of deal to the lettings team for processing,
What are the skills and experience you need to be a General Manager
Salary Range for our General Manager located in Manchester
General Manager roles within the EDA (CW) at RISSS
Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.
