| What to do |
Fire or Fire Alarm sounding |
Call 999 |
| Smell Gas |
0800 111 999 |
| Noise disturbance |
Report a noise nuisance to your council |
| Community police |
Call 111 |
| Crime in progress |
Call 999 |
| Electrical failure |
For high voltage, overhead cables or substation emergencies, call 0800 40 40 90. or visit www.nationalgrid.com |
| Lift failure |
Use handset in lift to connect to lift company |
| Street light out |
Report it on www.gov.uk/report-problem-street-light |
| When Ringley manage the building |
Leak from flat above |
Go visit your neighbour, show them the leak in your flat, ask to switch their water off until they arrange a plumber to fix the fault |
| Leaks that continue after your neighbour has turned their water off |
Call us on 0207 428 2056 we’ll help decide it if is mains pressure and decide what to do |
| Leak from roof |
Call 020 7 267 2900 in the morning as we cant send people on the roof at night |
| Communal heating failure |
Report to Concierge Desk or Call us on 0207 428 2056 |
| Gates or roller shutter jammed shut |
Look for the red fail safe button or manual winder and leave the gates open to help others, then call us on 0207 267 2900 in the morning |
| Advice for items inside your flat or help we can provide when Ringley manage the letting |
Leak from appliance within your flat |
Find the stopcock and isolate either:
- the faulty appliance – in-let pipes to WC’s, washing machine and other appliances usually have an isolator valve that can be turned off with a screwdriver. Isolate the appliance and call us on 0207 428 1985 in the morning
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Or find the mains water stopcock which is usually in 1 of 4 places
- under the kitchen sink
- in a riser cupboard either inside or outside the front door to the property
- in a box on the wall outside the building
- in a box in the grass/front garden outside the building
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